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Leveraging ICT to Overcome Complementary Institutional Voids: Insights from Institutional Work by a Social Enterprise to Help Marginalized

Author

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  • Rishikesan Parthiban

    (Indian Institute of Management Calcutta)

  • Israr Qureshi

    (Australian National University)

  • Somprakash Bandyopadhyay

    (Indian Institute of Management Calcutta)

  • Babita Bhatt

    (Australian National University)

  • Saravana Jaikumar

    (Indian Institute of Management Calcutta)

Abstract

There is, in general, a dearth of empirical inquiries on how institutional voids are filled through institutional work in marginalized communities. Extant studies have focussed on institutional work that addresses solitary institutional void, mostly in formal settings. In this paper, we inquire the case of a social entrepreneurial venture in India that identified two complementary institutional voids (productive ageing void of the urban elderly and rural education void of children) and attempted to simultaneously address the two voids. The issue of physical distance between the two groups was overcome by enacting an ICT platform. We also show how the institutional challenges associated with the ICT implementation led them to pursue different kinds of institutional works in their context. We then identify different theoretical dimensions of institutional works that could be used in marginalized contexts. Finally, we show how the ‘complementary voids’ approach has implications for both theory and practice.

Suggested Citation

  • Rishikesan Parthiban & Israr Qureshi & Somprakash Bandyopadhyay & Babita Bhatt & Saravana Jaikumar, 2020. "Leveraging ICT to Overcome Complementary Institutional Voids: Insights from Institutional Work by a Social Enterprise to Help Marginalized," Information Systems Frontiers, Springer, vol. 22(3), pages 633-653, June.
    • Handle: RePEc:spr:infosf:v:22:y:2020:i:3:d:10.1007_s10796-020-09991-6
    DOI: 10.1007/s10796-020-09991-6
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    2. Kaushik, Vineet & Tewari, Shobha & Sahasranamam, Sreevas & Hota, Pradeep Kumar, 2023. "Towards a precise understanding of social entrepreneurship: An integrated bibliometric–machine learning based review and research agenda," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    3. Lydia Ottlewski, 2021. "Building and Strengthening Community at the Margins of Society through Social Enterprise," Sustainability, MDPI, vol. 13(21), pages 1-15, October.
    4. Bhatt, Babita & Qureshi, Israr & Sutter, Christopher, 2022. "How do Intermediaries Build Inclusive Markets? The Role of the Social Context," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 59(4), pages 925-957.
    5. Kumar, Avinash & Kumra, Rajeev & Singh, Ramendra, 2022. "Base of the pyramid producers’ constraints: An integrated review and research agenda," Journal of Business Research, Elsevier, vol. 140(C), pages 115-129.
    6. Hota, Pradeep Kumar & Bhatt, Babita & Qureshi, Israr, 2023. "Institutional work to navigate ethical dilemmas: Evidence from a social enterprise," Journal of Business Venturing, Elsevier, vol. 38(1).
    7. Babita Bhatt, 2022. "Ethical Complexity of Social Change: Negotiated Actions of a Social Enterprise," Journal of Business Ethics, Springer, vol. 177(4), pages 743-762, May.
    8. Babita Bhatt & Israr Qureshi & Christopher Sutter, 2022. "How do Intermediaries Build Inclusive Markets? The Role of the Social Context," Journal of Management Studies, Wiley Blackwell, vol. 59(4), pages 925-957, June.
    9. Marian Oliński & Jarosław Mioduszewski, 2022. "Determinants of Development of Social Enterprises according to the Theory of Sustainable Development," Sustainability, MDPI, vol. 14(23), pages 1-21, November.
    10. Priya Seetharaman & Saji K. Mathew & Maung K. Sein & Ravindra Babu Tallamraju, 0. "Being (more) Human in a Digitized World," Information Systems Frontiers, Springer, vol. 0, pages 1-4.
    11. Qureshi, Israr & Bhatt, Babita & Sutter, Christopher & Shukla, Dhirendra Mani, 2023. "Social entrepreneurship and intersectionality: Mitigating extreme exclusion," Journal of Business Venturing, Elsevier, vol. 38(2).
    12. Anupriya Khan & Satish Krishnan & Jithesh Arayankalam, 2022. "The Role of ICT Laws and National Culture in Determining ICT Diffusion and Well-Being: A Cross-Country Examination," Information Systems Frontiers, Springer, vol. 24(2), pages 415-440, April.

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