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Online or offline? Coaching media as mediator of the relationship between coaching style and employee work-related outcomes

Author

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  • Ray Tak-yin Hui

    (Lee Shau Kee School of Business and Administration, The Open University of Hong Kong, Kowloon, Hong Kong SAR, China; NUCB Business School, Nagoya, Aichi, Japan)

  • Kuok Kei Law

    (NUCB Business School, Nagoya, Aichi, Japan)

  • Sara Choi-Ping Lau

    (Lee Shau Kee School of Business and Administration, The Open University of Hong Kong, Kowloon, Hong Kong SAR, China)

Abstract

This article examines how leaders make use of different coaching media, namely face-to-face coaching and e-coaching, to coach and regulate the behavior and performance of followers. Specifically, we examine coaching medium as the mediator of the relationship between two coaching styles and three work outcomes (adaptive performance, creativity, and emotional exhaustion), based on a two-wave longitudinal field study of 114 employees in Hong Kong. The results of structural equation modeling show that the two coaching styles (guidance and facilitation coaching) are indirectly related to adaptive performance, creativity, and emotional exhaustion, as mediated by choice of coaching medium. Theoretical and managerial implications are discussed. JEL Classification: M54, O32

Suggested Citation

  • Ray Tak-yin Hui & Kuok Kei Law & Sara Choi-Ping Lau, 2021. "Online or offline? Coaching media as mediator of the relationship between coaching style and employee work-related outcomes," Australian Journal of Management, Australian School of Business, vol. 46(2), pages 326-345, May.
    • Handle: RePEc:sae:ausman:v:46:y:2021:i:2:p:326-345
    DOI: 10.1177/0312896220914383
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    References listed on IDEAS

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    More about this item

    Keywords

    Adaptive performance; coaching; computer-mediated communication; creativity; emotional exhaustion;
    All these keywords.

    JEL classification:

    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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