Advanced Search
MyIDEAS: Login to save this article or follow this journal

Un Caso De Empoderamiento En La Industria Quimica

Contents:

Author Info

  • MARCOS SINGER

    ()
    (Escuela de Administración, Pontificia Universidad Católica de Chile)

  • PATRICIO DONOSO

    ()
    (Escuela de Administración, Pontificia Universidad Católica de Chile)

Abstract

Empowerment (giving others, within operative levels, a certain degree of decision-making power) is one of the requirements to execute quality management programs. The autonomy afforded by empowering others could be detrimental to systems where complexity and variability is high, as local decisions may have undesired consequences in the system as a whole. To resolve the conflict between empowerment and strategic issues, we propose a method based on the Open Systems Theory: sections of a certain firm are seen as a system that must reach imposed objectives. The head of each section has the freedom to decide how to reach the given objective, by defining and delegating goals for the subsystems. This technique was implemented in a chemical plant as a pilot. From this analysis we derived a set of proposals to improve monitoring and management capacity. The results of the first eight months after the implementation are promising.

Download Info

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
File URL: http://eacc10.puc.cl/files/ABT/Contenidos/Vol-8-N1/Singer.pdf
Download Restriction: no

Bibliographic Info

Article provided by Escuela de Administracion. Pontificia Universidad Católica de Chile. in its journal ABANTE.

Volume (Year): 8 (2005)
Issue (Month): 1 ()
Pages: 3-24

as in new window
Handle: RePEc:pch:abante:v:8:y:2005:i:1:p:3-24

Contact details of provider:
Web page: http://eacc10.puc.cl/RePEc/pch/
More information through EDIRC

Order Information:
Email:

Related research

Keywords: Quality management; QM; Total quality management; TQM; empowerment; Open systems theory; Chemical industry; Chile;

Find related papers by JEL classification:

References

References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
as in new window
  1. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
  2. E. Grifell-Tatjé & C. A. K. Lovell, 1999. "Profits and Productivity," Management Science, INFORMS, vol. 45(9), pages 1177-1193, September.
  3. Kevin B. Hendricks & Vinod R. Singhal, 2001. "The Long-Run Stock Price Performance of Firms with Effective TQM Programs," Management Science, INFORMS, vol. 47(3), pages 359-368, March.
  4. Charles J. Corbett & María J. Montes-Sancho & David A. Kirsch, 2005. "The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis," Management Science, INFORMS, vol. 51(7), pages 1046-1059, July.
  5. Singer, Marcos & Donoso, Patricio & Traverso, Pedro, 2003. "Quality strategies in supply chain alliances of disposable items," Omega, Elsevier, vol. 31(6), pages 499-509, December.
  6. Jan W. Rivkin, 2000. "Imitation of Complex Strategies," Management Science, INFORMS, vol. 46(6), pages 824-844, June.
Full references (including those not matched with items on IDEAS)

Citations

Lists

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

Statistics

Access and download statistics

Corrections

When requesting a correction, please mention this item's handle: RePEc:pch:abante:v:8:y:2005:i:1:p:3-24. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Gimena Pardo).

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.