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Bridging the Gap - Contractor and Bureaucrat Conceptions of Contract Management in Outsourcing

Author

Listed:
  • Lina Vyas

    (Education University of Hong Kong)

  • Mark Hayllar

    (City University of Hong Kong)

  • Yan Wu

    (South China Agricultural University)

Abstract

Perceptions of bureaucrats and contractors and their contractual relationship underpin contracting success. They are important phenomena but have not been fully explored in the current contracting literature, particularly in a highly politicalized context, namely Hong Kong. Using the principal-agent theory and the transaction cost theory as the theoretical framework, this study examines the perceptions of the key stakeholders, conceptualizes five attributes of effective contract management, and offers recommendations on bridging their perceptions for success of contract administration in Hong Kong. The study helps readers comprehend the dynamics of contract management, and its implications of Hong Kong’s politicalized background.

Suggested Citation

  • Lina Vyas & Mark Hayllar & Yan Wu, 2018. "Bridging the Gap - Contractor and Bureaucrat Conceptions of Contract Management in Outsourcing," Public Organization Review, Springer, vol. 18(4), pages 413-439, December.
    • Handle: RePEc:kap:porgrv:v:18:y:2018:i:4:d:10.1007_s11115-017-0385-3
    DOI: 10.1007/s11115-017-0385-3
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    References listed on IDEAS

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    1. Ahmed Huque, 2005. "Contracting Out and Trust in the Public Sector: Cases of Management from Hong Kong," Public Organization Review, Springer, vol. 5(1), pages 69-84, December.
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    7. Shehla Zaidi & Susannah H Mayhew & Natasha Palmer, 2011. "Bureaucrats As Purchasers Of Health Services: Limitations Of The Public Sector For Contracting," Public Administration & Development, Blackwell Publishing, vol. 31(3), pages 135-148, August.
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    9. Christopher Robertson & Anna Lamin & Grigorios Livanis, 2010. "Stakeholder Perceptions of Offshoring and Outsourcing: The Role of Embedded Issues," Journal of Business Ethics, Springer, vol. 95(2), pages 167-189, August.
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    Cited by:

    1. Amina Amari & Mohamed Mousa & Walid Chaouali & Zohra Ghali-Zinoubi & Narjess Aloui, 2023. "Dr. Jekyll or Mr. Hyde? Unpacking the Effects of Flexitime and Flexiplace: a Study on MENA Region," Public Organization Review, Springer, vol. 23(4), pages 1333-1352, December.
    2. João Paulo Santos Aragão & Marcele Elisa Fontana, 2022. "Outsourcing Strategies in Public Services under Budgetary Constraints: Analysing Perceptions of Public Managers," Public Organization Review, Springer, vol. 22(1), pages 61-77, March.
    3. Skipworth, Heather & Delbufalo, Emanuela & Mena, Carlos, 2020. "Logistics and procurement outsourcing in the healthcare sector: A comparative analysis," European Management Journal, Elsevier, vol. 38(3), pages 518-532.

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