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Emergent Needs Of Depression Care For Older Adults: Evidence From Taiwan

Author

Listed:
  • Chien-Lei Chao
  • Yen-Lien Hsu
  • Hsing-Yun Chang
  • Hsueh-Ying Wu
  • Tzu-Yi Yang

Abstract

The over 65 age group continues to grow at an unprecedented rate. Few care delivery systems accommodate this expanding population through home and community-based services that enhance quality of life. With more and more aging people in the society, there are many issues that need to be addressed. Soaring competition among senior-care operators has led to escalating consumer demands on performances, driving the industry to become more customer-oriented. The purpose of this quantitative phenomenological study was to explore the lived experiences and generational-based perspectives of senior residents live in senior-care organizations in the southern Taiwan to examine current and future influences on senior care delivery systems. The authors examined the relationship based on Parasuraman, Zeithmal and Berry’s SERVQUAL ten dimensions. Multiple regression was conducted to test the relationships. The statistical results showed that access, competence, courtesy, and responsiveness are significantly and positively related to customer satisfaction. This finding, among others, suggests that senior-care operators in the southern Taiwan might have overlooked the above mentioned four dimensions as factors leading to customer satisfaction and, ultimately, to a sustainable competitive edge.

Suggested Citation

  • Chien-Lei Chao & Yen-Lien Hsu & Hsing-Yun Chang & Hsueh-Ying Wu & Tzu-Yi Yang, 2011. "Emergent Needs Of Depression Care For Older Adults: Evidence From Taiwan," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 5(4), pages 119-129.
    • Handle: RePEc:ibf:gjbres:v:5:y:2011:i:4:p:119-129
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    References listed on IDEAS

    as
    1. Alven H.S. Lam, 2000. "Republic of China (Taiwan)," American Journal of Economics and Sociology, Wiley Blackwell, vol. 59(5), pages 327-336, November.
    2. de Ruyter, Ko & Bloemer, Jose & Peeters, Pascal, 1997. "Merging service quality and service satisfaction. An empirical test of an integrative model," Journal of Economic Psychology, Elsevier, vol. 18(4), pages 387-406, June.
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    More about this item

    Keywords

    Elder care; satisfaction; assisted living facilities; emerging market;
    All these keywords.

    JEL classification:

    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics
    • I11 - Health, Education, and Welfare - - Health - - - Analysis of Health Care Markets

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