IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v18y2021i18p9499-d631841.html
   My bibliography  Save this article

The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance

Author

Listed:
  • Giulia Casu

    (Department of Psychology “Renzo Canestrari”, University of Bologna, 40127 Bologna, Italy)

  • Marco Giovanni Mariani

    (Department of Psychology “Renzo Canestrari”, University of Bologna, 40127 Bologna, Italy)

  • Rita Chiesa

    (Department of Psychology “Renzo Canestrari”, University of Bologna, 40127 Bologna, Italy)

  • Dina Guglielmi

    (Department of Education Studies “Giovanni Maria Bertin”, University of Bologna, 40127 Bologna, Italy)

  • Paola Gremigni

    (Department of Psychology “Renzo Canestrari”, University of Bologna, 40127 Bologna, Italy)

Abstract

Job satisfaction (JS) is an indicator of individual psychosocial health. Consistent evidence showed that voluntary extra-role behavior in organizations, namely organizational citizenship behavior (OCB), can also contribute to individual psychological health. JS has been found to positively influence employees’ OCB, and both JS and OCB have been found to predict employees’ task performance (TP). The purpose of this study was to investigate whether employees’ OCB mediates the relationship of JS with TP, taking into consideration gender as a potential moderator, and other sociodemographic and work-related characteristics as confounding variables. A total of 518 employees, 54.6% women, aged 19–66 years with a mean age of about 36 years, completed measures of JS, OCB, and TP. Results showed a partial mediation of OCB in the JS-TP relationship, which was invariant across gender. A potential practical implication of findings is that human resource managers and practitioners might ultimately benefit male and female employees’ well-being as well as the organizations’ productivity by developing targeted individual- and group-level trainings and interventions to enhance JS and OCB.

Suggested Citation

  • Giulia Casu & Marco Giovanni Mariani & Rita Chiesa & Dina Guglielmi & Paola Gremigni, 2021. "The Role of Organizational Citizenship Behavior and Gender between Job Satisfaction and Task Performance," IJERPH, MDPI, vol. 18(18), pages 1-15, September.
    • Handle: RePEc:gam:jijerp:v:18:y:2021:i:18:p:9499-:d:631841
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/18/18/9499/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/18/18/9499/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Hafiz Ali Javed & Asad Abbas Jaffari & Muzahir Rahim, 2014. "Leadership Styles and Employees’ Job Satisfaction: A Case from the Private Banking Sector of Pakistan," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 4(3), pages 41-50.
    2. Perugini, Cristiano & Vladisavljević, Marko, 2019. "Gender inequality and the gender-job satisfaction paradox in Europe," Labour Economics, Elsevier, vol. 60(C), pages 129-147.
    3. Jelke Bethlehem, 2010. "Selection Bias in Web Surveys," International Statistical Review, International Statistical Institute, vol. 78(2), pages 161-188, August.
    4. A. Sousa-Poza & A. A. Sousa-Poza, 2003. "Gender differences in job satisfaction in Great Britain, 1991-2000: permanent or transitory?," Applied Economics Letters, Taylor & Francis Journals, vol. 10(11), pages 691-694.
    5. Matthew Hyett & Gordon Parker, 2015. "Further Examination of the Properties of the Workplace Well-Being Questionnaire (WWQ)," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 124(2), pages 683-692, November.
    6. Tindara Addabbo & Giovanni Solinas (ed.), 2012. "Non-Standard Employment and Quality of Work. The Case of Italy," AIEL Series in Labour Economics, AIEL - Associazione Italiana Economisti del Lavoro, number 06, November.
    7. Clark, Andrew E., 1997. "Job satisfaction and gender: Why are women so happy at work?," Labour Economics, Elsevier, vol. 4(4), pages 341-372, December.
    8. Brikend AZIRI, 2011. "Job Satisfaction, A Literature Review," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 3(4), pages 77-86, December.
    9. Živilė Stankevičiūtė & Eglė Staniškienė & Joana Ramanauskaitė, 2021. "The Impact of Job Insecurity on Organisational Citizenship Behaviour and Task Performance: Evidence from Robotised Furniture Sector Companies," IJERPH, MDPI, vol. 18(2), pages 1-17, January.
    10. Lutz C. Kaiser, 2007. "Gender-job satisfaction differences across Europe: An indicator for labour market modernization," International Journal of Manpower, Emerald Group Publishing, vol. 28(1), pages 75 - 94, October.
    11. Tindara Addabbo & Giovanni Solinas, 2012. "Non-Standard Employment and Quality of Work: Towards New Forms of Measurement," AIEL Series in Labour Economics, in: Tindara Addabbo & Giovanni Solinas (ed.), Non-Standard Employment and Quality of Work. The Case of Italy, edition 1, chapter 12, pages 233-260, AIEL - Associazione Italiana Economisti del Lavoro.
    12. Fabra, M. Eugenia & Camisón, Cesar, 2009. "Direct and indirect effects of education on job satisfaction: A structural equation model for the Spanish case," Economics of Education Review, Elsevier, vol. 28(5), pages 600-610, October.
    13. Lutz C. Kaiser, 2007. "Gender‐job satisfaction differences across Europe," International Journal of Manpower, Emerald Group Publishing Limited, vol. 28(1), pages 75-94, April.
    14. Eva Fransen & Janneke Plantenga & Jan Dirk Vlasblom, 2012. "Why do women still earn less than men? Decomposing the Dutch gender pay gap, 1996--2006," Applied Economics, Taylor & Francis Journals, vol. 44(33), pages 4343-4354, November.
    15. Dobrow, Shoshana R. & Ganzach, Yoav & Liu, Yihao, 2018. "Time and job satisfaction: a longitudinal study of the differential roles of age and tenure," LSE Research Online Documents on Economics 64664, London School of Economics and Political Science, LSE Library.
    16. Linda Koopmans & Claire Bernaards & Vincent Hildebrandt & Stef van Buuren & Allard J. van der Beek & Henrica C.W. de Vet, 2013. "Development of an individual work performance questionnaire," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 62(1), pages 6-28, January.
    17. Tindara Addabbo & Giovanni Solinas, 2012. "Non-Standard Employment and Quality of Work: Towards New Forms of Measurement," AIEL Series in Labour Economics, in: Tindara Addabbo & Giovanni Solinas (ed.), Non-Standard Employment and Quality of Work, chapter 0, pages 233-260, Springer.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Khalid Mehmood & Yaser Iftikhar & Aamir Suhail & Adil Zia, 2024. "How high-involvement work practices, public service motivation, and employees’ commitment influence employees' proactive work behavior: evidence from China," Asian Business & Management, Palgrave Macmillan, vol. 23(1), pages 55-81, February.
    2. John Rodwell & Andre Gulyas & Dianne Johnson, 2022. "The New and Key Roles for Psychological Contract Status and Engagement in Predicting Various Performance Behaviors of Nurses," IJERPH, MDPI, vol. 19(21), pages 1-14, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Francesco Bartolucci & Aleksandra Baschina & Giovanni S. F. Bruno & Olga Demidova & Marcello Signorelli, 2015. "Determinants of Job Satisfaction in Young Russian Workers," Discussion Papers 7_2015, CRISEI, University of Naples "Parthenope", Italy.
    2. G. S. F. Bruno & F. E. Caroleo & O. Dessy, 2014. "Temporary Contracts and Young Workers’ Job Satisfaction in Italy," AIEL Series in Labour Economics, in: Miguel Ángel Malo & Dario Sciulli (ed.), Disadvantaged Workers, edition 127, chapter 0, pages 95-120, Springer.
    3. Maryam Dilmaghani, 2022. "Revisiting the gender job satisfaction paradox: The roots seem to run deep," British Journal of Industrial Relations, London School of Economics, vol. 60(2), pages 278-323, June.
    4. Perugini, Cristiano & Vladisavljević, Marko, 2019. "Gender inequality and the gender-job satisfaction paradox in Europe," Labour Economics, Elsevier, vol. 60(C), pages 129-147.
    5. Sarah Jewell & Pantelis Kazakis, 2021. "Migration patterns and job satisfaction: evidence from European doctorate holders," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 66(2), pages 359-407, April.
    6. Yukawa, Shiho & Arita, Yuki, 2012. "仕事満足度に関するジェンダー間パラドックス [Factor Decomposition of Gender/Job-Satisfaction Paradox: Evidence from Japan]," MPRA Paper 35809, University Library of Munich, Germany.
    7. Jewell, Sarah & Kazakis, Pantelis, 2017. "On the Role of Migration on the Satisfaction of European Researchers: Evidence from MORE2," MPRA Paper 86149, University Library of Munich, Germany, revised 11 Apr 2018.
    8. Colin P. Green & John S. Heywood & Parvinder Kler & Gareth Leeves, 2018. "Paradox Lost: The Disappearing Female Job Satisfaction Premium," British Journal of Industrial Relations, London School of Economics, vol. 56(3), pages 484-502, September.
    9. Anna Fabry & Goedele Broeck & Miet Maertens, 2022. "Gender Inequality and Job Satisfaction in Senegal: A Multiple Mediation Model," Journal of Happiness Studies, Springer, vol. 23(5), pages 2291-2311, June.
    10. Mora, Toni & Ferrer-i-Carbonell, Ada, 2009. "The job satisfaction gender gap among young recent university graduates: Evidence from Catalonia," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 38(4), pages 581-589, August.
    11. Lina Aldén & Mats Hammarstedt & Hanna Swahnberg, 2020. "Sexual Orientation and Job Satisfaction: Survey-Based Evidence from Sweden," Journal of Labor Research, Springer, vol. 41(1), pages 69-101, June.
    12. Romina Gambacorta & Maria Iannario, 2013. "Measuring Job Satisfaction with CUB Models," LABOUR, CEIS, vol. 27(2), pages 198-224, June.
    13. Laetitia Hauret & Donald R. Williams, 2017. "Cross-National Analysis of Gender Differences in Job Satisfaction," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 56(2), pages 203-235, April.
    14. Cheryl Carleton & Mary T. Kelly, 2022. "Happy at Work - Possible at Any Age?," Villanova School of Business Department of Economics and Statistics Working Paper Series 51, Villanova School of Business Department of Economics and Statistics.
    15. Adolfo C. Fernández Puente & Nuria Sánchez-Sánchez, 2021. "How Gender-Based Disparities affect Women’s Job Satisfaction? Evidence from Euro-Area," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 156(1), pages 137-165, July.
    16. Dominik Hanglberger, 2011. "Arbeitszufriedenheit im internationalen Vergleich," FFB-Discussionpaper 86, Research Institute on Professions (Forschungsinstitut Freie Berufe (FFB)), LEUPHANA University Lüneburg.
    17. Skalli, Ali & Theodossiou, Ioannis & Vasileiou, Efi, 2008. "Jobs as Lancaster goods: Facets of job satisfaction and overall job satisfaction," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 37(5), pages 1906-1920, October.
    18. Vicente Royuela & Jordi Suriñach, 2013. "Quality of Work and Aggregate Productivity," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 113(1), pages 37-66, August.
    19. Ye Luo, 2016. "Gender and Job Satisfaction in Urban China: The Role of Individual, Family, and Job Characteristics," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 125(1), pages 289-309, January.
    20. Paul Redmond & Seamus McGuinness, 2020. "Explaining the gender gap in job satisfaction," Applied Economics Letters, Taylor & Francis Journals, vol. 27(17), pages 1415-1418, October.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:18:p:9499-:d:631841. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.