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Relationship between service quality and demand for inter-urban buses

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  • Rojo, Marta
  • Gonzalo-Orden, Hernán
  • dell’Olio, Luigi
  • Ibeas, Ángel

Abstract

This article proposes a model for analysing the modal choice of travellers making inter-urban journeys. Discrete choice models with systematic and random tastes variation were applied to find the most relevant variables for encouraging the use of public transport by bus rather than private car. This research follows on from the results of previous user satisfaction studies on inter-urban bus services in the province of Burgos (Spain). Willingness to pay is also estimated for time savings or other improvements in the bus service.

Suggested Citation

  • Rojo, Marta & Gonzalo-Orden, Hernán & dell’Olio, Luigi & Ibeas, Ángel, 2012. "Relationship between service quality and demand for inter-urban buses," Transportation Research Part A: Policy and Practice, Elsevier, vol. 46(10), pages 1716-1729.
    • Handle: RePEc:eee:transa:v:46:y:2012:i:10:p:1716-1729
    DOI: 10.1016/j.tra.2012.07.006
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    5. Krier, Betty & Liu, Chia-Mei & McNamara, Brian & Sharpe, Jerrod, 2014. "Individual freight effects, capacity utilization, and Amtrak service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 64(C), pages 163-175.
    6. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
    7. Xiaomei Lin & Yusak O. Susilo & Chunfu Shao & Chengxi Liu, 2018. "The Implication of Road Toll Discount for Mode Choice: Intercity Travel during the Chinese Spring Festival Holiday," Sustainability, MDPI, vol. 10(8), pages 1-16, August.
    8. Jan U. Becker & Sönke Albers, 2016. "The limits of analyzing service quality data in public transport," Transportation, Springer, vol. 43(5), pages 823-842, September.
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    10. Celik, Erkan & Bilisik, Ozge Nalan & Erdogan, Melike & Gumus, Alev Taskin & Baracli, Hayri, 2013. "An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 28-51.
    11. Fageda, Xavier & Sansano, Sergi, 2018. "Factors influencing prices and frequencies in the interurban bus market: Evidence from Europe," Transportation Research Part A: Policy and Practice, Elsevier, vol. 111(C), pages 266-276.
    12. Echaniz, Eneko & dell’Olio, Luigi & Ibeas, Ángel, 2018. "Modelling perceived quality for urban public transport systems using weighted variables and random parameters," Transport Policy, Elsevier, vol. 67(C), pages 31-39.
    13. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
    14. Ganji, S.S. & Ahangar, A.N. & Awasthi, Anjali & Jamshidi Bandari, Smaneh, 2021. "Psychological analysis of intercity bus passenger satisfaction using Q methodology," Transportation Research Part A: Policy and Practice, Elsevier, vol. 154(C), pages 345-363.
    15. Loría, Luis Enrique & Watson, Verity & Kiso, Takahiko & Phimister, Euan, 2019. "Investigating users' preferences for Low Emission Buses: Experiences from Europe's largest hydrogen bus fleet," Journal of choice modelling, Elsevier, vol. 32(C), pages 1-1.

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