IDEAS home Printed from https://ideas.repec.org/a/eee/transa/v126y2019icp114-135.html
   My bibliography  Save this article

Use intention of mobility-management travel apps: The role of users goals, technophile attitude and community trust

Author

Listed:
  • Dastjerdi, Aliasghar Mehdizadeh
  • Kaplan, Sigal
  • de Abreu e Silva, Joao
  • Anker Nielsen, Otto
  • Camara Pereira, Francisco

Abstract

In recent years, persuasive interventions delivered through mobility-management tools have received attention as a means to motivate change for sustainable urban mobility. This paper aims to pinpoint and understand the drivers that influence individuals’ travel decisions when using travel apps including both travel information and persuasive features. The analytical framework relies on Lindenberg’s goal-framing theory in which individuals’ motives for using travel apps are grouped into three overarching goals, namely (1) gain, (2) hedonic and (3) normative goal-frames. Furthermore, technophile attitude, community trust and place attachment are incorporated into the framework in order to better explain user-sided heterogeneity. The case-study focuses on the travel information system under development in Copenhagen (Denmark). It questions 822 Danish travelers by distributing a technology-use preference survey. Structural equation models revealed that the choice motivators are specific to individual users and depend on wide ranging factors that go beyond traditional economic and socio-demographic methods. The study reveals: (i) trip efficiency improvement, enjoyment, social interaction and environmentally-friendly travel promotion are important motives for using the new app; (ii) individuals have different intentions according to the perceived value of the new information system as well as travel purposes; (iii) technophile attitude exerts a positive influence on both user motives and use intention; (iv) social and institutional trust in addition to an affective bond to the city influence the use intention of the travel app.

Suggested Citation

  • Dastjerdi, Aliasghar Mehdizadeh & Kaplan, Sigal & de Abreu e Silva, Joao & Anker Nielsen, Otto & Camara Pereira, Francisco, 2019. "Use intention of mobility-management travel apps: The role of users goals, technophile attitude and community trust," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 114-135.
    • Handle: RePEc:eee:transa:v:126:y:2019:i:c:p:114-135
    DOI: 10.1016/j.tra.2019.06.001
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0965856418312187
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tra.2019.06.001?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sengupta, Raja & Walker, Joan L., 2015. "Quantified Traveler: Travel Feedback Meets the Cloud to Change Behavior," University of California Transportation Center, Working Papers qt2vw4n4zc, University of California Transportation Center.
    2. Bamberg, Sebastian & Fujii, Satoshi & Friman, Margareta & Gärling, Tommy, 2011. "Behaviour theory and soft transport policy measures," Transport Policy, Elsevier, vol. 18(1), pages 228-235, January.
    3. Avineri, Erel & Owen D. Waygood, E., 2013. "Applying valence framing to enhance the effect of information on transport-related carbon dioxide emissions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 48(C), pages 31-38.
    4. Grotenhuis, Jan-Willem & Wiegmans, Bart W. & Rietveld, Piet, 2007. "The desired quality of integrated multimodal travel information in public transport: Customer needs for time and effort savings," Transport Policy, Elsevier, vol. 14(1), pages 27-38, January.
    5. Rajagopal, 2014. "The Human Factors," Palgrave Macmillan Books, in: Architecting Enterprise, chapter 9, pages 225-249, Palgrave Macmillan.
    6. Sendy Farag & Glenn Lyons, 2010. "Explaining public transport information use when a car is available: attitude theory empirically investigated," Transportation, Springer, vol. 37(6), pages 897-913, November.
    7. Belk, Russell W, 1988. "Possessions and the Extended Self," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 15(2), pages 139-168, September.
    8. Pretty, Jules & Ward, Hugh, 2001. "Social Capital and the Environment," World Development, Elsevier, vol. 29(2), pages 209-227, February.
    9. Wynveen, Christopher J. & Sutton, Stephen G., 2015. "Engaging the public in climate change-related pro-environmental behaviors to protect coral reefs: The role of public trust in the management agency," Marine Policy, Elsevier, vol. 53(C), pages 131-140.
    10. te Brömmelstroet, Marco, 2014. "Sometimes you want people to make the right choices for the right reasons: potential perversity and jeopardy of behavioural change campaigns in the mobility domain," Journal of Transport Geography, Elsevier, vol. 39(C), pages 141-144.
    11. Peterson, Robert A, 1994. "A Meta-analysis of Cronbach's Coefficient Alpha," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(2), pages 381-391, September.
    12. de Luca, Stefano, 2014. "Public engagement in strategic transportation planning: An analytic hierarchy process based approach," Transport Policy, Elsevier, vol. 33(C), pages 110-124.
    13. Michael W. Browne & Robert Cudeck, 1992. "Alternative Ways of Assessing Model Fit," Sociological Methods & Research, , vol. 21(2), pages 230-258, November.
    14. Cascetta, Ennio & Cartenì, Armando & Pagliara, Francesca & Montanino, Marcello, 2015. "A new look at planning and designing transportation systems: A decision-making model based on cognitive rationality, stakeholder engagement and quantitative methods," Transport Policy, Elsevier, vol. 38(C), pages 27-39.
    15. Adaman, Fikret & KaralI, Nihan & Kumbaroglu, Gürkan & Or, Ilhan & Özkaynak, Begüm & Zenginobuz, Ünal, 2011. "What determines urban households' willingness to pay for CO2 emission reductions in Turkey: A contingent valuation survey," Energy Policy, Elsevier, vol. 39(2), pages 689-698, February.
    16. Surej P. John, 2015. "The integration of information technology in higher education: a study of faculty’s attitude towards IT adoption in the teaching process," Contaduría y Administración, Accounting and Management, vol. 60(5), pages 230-252, Octubre-D.
    17. Agrebi, Sinda & Jallais, Joël, 2015. "Explain the intention to use smartphones for mobile shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 22(C), pages 16-23.
    18. Rosseel, Yves, 2012. "lavaan: An R Package for Structural Equation Modeling," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 48(i02).
    19. Nicole Zillien & Eszter Hargittai, 2009. "Digital Distinction: Status‐Specific Types of Internet Usage," Social Science Quarterly, Southwestern Social Science Association, vol. 90(2), pages 274-291, June.
    20. Volland, Benjamin, 2017. "The role of risk and trust attitudes in explaining residential energy demand: Evidence from the United Kingdom," Ecological Economics, Elsevier, vol. 132(C), pages 14-30.
    21. Prillwitz, Jan & Barr, Stewart, 2011. "Moving towards sustainability? Mobility styles, attitudes and individual travel behaviour," Journal of Transport Geography, Elsevier, vol. 19(6), pages 1590-1600.
    22. McFadden, Daniel, 2007. "The behavioral science of transportation," Transport Policy, Elsevier, vol. 14(4), pages 269-274, July.
    23. Di Ciommo, Floridea & Monzón, Andrés & Fernandez-Heredia, Alvaro, 2013. "Improving the analysis of road pricing acceptability surveys by using hybrid models," Transportation Research Part A: Policy and Practice, Elsevier, vol. 49(C), pages 302-316.
    24. Ge Zhu & Sunanda Sangwan & Ting‐Jie Lu, 2010. "A new theoretical framework of technology acceptance and empirical investigation on self‐efficacy‐based value adoption model," Nankai Business Review International, Emerald Group Publishing Limited, vol. 1(4), pages 345-372, October.
    25. Gärling, Tommy & Eek, Daniel & Loukopoulos, Peter & Fujii, Satoshi & Johansson-Stenman, Olof & Kitamura, Ryuichi & Pendyala, Ram & Vilhelmson, Bertil, 2002. "A conceptual analysis of the impact of travel demand management on private car use," Transport Policy, Elsevier, vol. 9(1), pages 59-70, January.
    26. Shareef, Mahmud Akhter & Baabdullah, Abdullah & Dutta, Shantanu & Kumar, Vinod & Dwivedi, Yogesh K., 2018. "Consumer adoption of mobile banking services: An empirical examination of factors according to adoption stages," Journal of Retailing and Consumer Services, Elsevier, vol. 43(C), pages 54-67.
    27. Nikoleta Jones, 2010. "Investigating the influence of social costs and benefits of environmental policies through social capital theory," Policy Sciences, Springer;Society of Policy Sciences, vol. 43(3), pages 229-244, September.
    28. Luederitz, Christopher & Brink, Ebba & Gralla, Fabienne & Hermelingmeier, Verena & Meyer, Moritz & Niven, Lisa & Panzer, Lars & Partelow, Stefan & Rau, Anna-Lena & Sasaki, Ryuei & Abson, David J. & La, 2015. "A review of urban ecosystem services: six key challenges for future research," Ecosystem Services, Elsevier, vol. 14(C), pages 98-112.
    29. Santarius, Tilman & Soland, Martin, 2018. "How Technological Efficiency Improvements Change Consumer Preferences: Towards a Psychological Theory of Rebound Effects," Ecological Economics, Elsevier, vol. 146(C), pages 414-424.
    30. Jian Huang & Henriëtte den Brink & Wim Groot, 2011. "College Education and Social Trust: An Evidence-Based Study on the Causal Mechanisms," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 104(2), pages 287-310, November.
    31. Clark, Ben & Chatterjee, Kiron & Melia, Steve, 2016. "Changes to commute mode: The role of life events, spatial context and environmental attitude," Transportation Research Part A: Policy and Practice, Elsevier, vol. 89(C), pages 89-105.
    32. Dóci, Gabriella & Vasileiadou, Eleftheria, 2015. "“Let׳s do it ourselves” Individual motivations for investing in renewables at community level," Renewable and Sustainable Energy Reviews, Elsevier, vol. 49(C), pages 41-50.
    33. Han, Liu & Wang, Shanyong & Zhao, Dingtao & Li, Jun, 2017. "The intention to adopt electric vehicles: Driven by functional and non-functional values," Transportation Research Part A: Policy and Practice, Elsevier, vol. 103(C), pages 185-197.
    34. Dickinson, Janet E. & Cherrett, Tom & Hibbert, Julia F. & Winstanley, Chris & Shingleton, Duncan & Davies, Nigel & Norgate, Sarah & Speed, Chris, 2015. "Fundamental challenges in designing a collaborative travel app," Transport Policy, Elsevier, vol. 44(C), pages 28-36.
    35. Banister, David, 2008. "The sustainable mobility paradigm," Transport Policy, Elsevier, vol. 15(2), pages 73-80, March.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Andersson, Alfred & Winslott Hiselius, Lena & Adell, Emeli, 2020. "The effect of marketing messages on the motivation to reduce private car use in different segments," Transport Policy, Elsevier, vol. 90(C), pages 22-30.
    2. Timmer, Sebastian & Bösehans, Gustav & Henkel, Sven, 2023. "Behavioural norms or personal gains? – An empirical analysis of commuters‘ intention to switch to multimodal mobility behaviour," Transportation Research Part A: Policy and Practice, Elsevier, vol. 170(C).
    3. Lopez-Carreiro, Iria & Monzon, Andres & Lopez, Elena & Lopez-Lambas, Maria Eugenia, 2020. "Urban mobility in the digital era: An exploration of travellers' expectations of MaaS mobile-technologies," Technology in Society, Elsevier, vol. 63(C).
    4. Shan-Shan Liao & Ching-Yuan Lin & Ying-Ji Chuang & Xing-Zheng Xie, 2020. "The Role of Social Capital for Short-Video Platform Users’ Travel Intentions: SEM and Fsqca Findings," Sustainability, MDPI, vol. 12(9), pages 1-22, May.
    5. Lehua Bi & Shaorui Zhou & Jianjie Ke & Xiaoming Song, 2023. "Knowledge-Mapping Analysis of Urban Sustainable Transportation Using CiteSpace," Sustainability, MDPI, vol. 15(2), pages 1-29, January.
    6. Kalina Grzesiuk & Dorota Jegorow & Monika Wawer & Anna Głowacz, 2023. "Energy-Efficient City Transportation Solutions in the Context of Energy-Conserving and Mobility Behaviours of Generation Z," Energies, MDPI, vol. 16(15), pages 1-28, August.
    7. Baig, Farrukh & Zhang, Dong & Lee, Jaeyoung & Xu, Hongda, 2022. "Shaping inclusiveness of a transportation system: Factors affecting seat-yielding behavior of university students in public transportation," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 79-94.
    8. Kriswardhana, Willy & Esztergár-Kiss, Domokos, 2023. "Exploring the aspects of MaaS adoption based on college students’ preferences," Transport Policy, Elsevier, vol. 136(C), pages 113-125.
    9. Rakshit, Sandip & Islam, Nazrul & Mondal, Sandeep & Paul, Tripti, 2021. "Mobile apps for SME business sustainability during COVID-19 and onwards," Journal of Business Research, Elsevier, vol. 135(C), pages 28-39.
    10. Piras, Francesco & Sottile, Eleonora & Tuveri, Giovanni & Meloni, Italo, 2022. "Does the joint implementation of hard and soft transportation policies lead to travel behavior change? An experimental analysis," Research in Transportation Economics, Elsevier, vol. 95(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sunio, Varsolo & Cortes, Robert Z. & Lactao, James, 2022. "Rhetorical orientations for promoting sustainable travel behavior: A perspective," Research in Transportation Economics, Elsevier, vol. 91(C).
    2. Andersson, Alfred & Winslott Hiselius, Lena & Adell, Emeli, 2020. "The effect of marketing messages on the motivation to reduce private car use in different segments," Transport Policy, Elsevier, vol. 90(C), pages 22-30.
    3. Martins, José & Costa, Catarina & Oliveira, Tiago & Gonçalves, Ramiro & Branco, Frederico, 2019. "How smartphone advertising influences consumers' purchase intention," Journal of Business Research, Elsevier, vol. 94(C), pages 378-387.
    4. Tahani Z. Aldahdouh & Petri Nokelainen & Vesa Korhonen, 2020. "Technology and Social Media Usage in Higher Education: The Influence of Individual Innovativeness," SAGE Open, , vol. 10(1), pages 21582440198, January.
    5. Xi Chen & Shaofen Fang & Yujie Li & Haibin Wang, 2019. "Does Identification Influence Continuous E-Commerce Consumption? The Mediating Role of Intrinsic Motivations," Sustainability, MDPI, vol. 11(7), pages 1-20, April.
    6. Dick Ettema, 2018. "Apps, activities and travel: an conceptual exploration based on activity theory," Transportation, Springer, vol. 45(2), pages 273-290, March.
    7. Yunyue YANG & Jie LI & Tomoki SEKIGUCHI, 2018. "Supervisors’Responses to Employee Voice Behavior: An Experimental Study in China and Japan," Discussion papers e-18-006, Graduate School of Economics , Kyoto University.
    8. Hu, Xianfeng & Wang, Shanyong & Zhou, Rongting & Gao, Lan & Zhu, Zujun, 2023. "Policy driven or consumer trait driven? Unpacking the EVs purchase intention of consumers from the policy and consumer trait perspective," Energy Policy, Elsevier, vol. 177(C).
    9. Oguz YILDIZ & Hakan KITAPCI, 2018. "Exploring Factors Affecting Consumers¡¯ Adoption of Shopping via Mobile Applications in Turkey," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 10(2), pages 60-75, June.
    10. George Marbuah, 2016. "Willingness to pay for environmental quality and social capital influence in Sweden," Working Papers 2016.13, FAERE - French Association of Environmental and Resource Economists.
    11. George Marbuah, 2019. "Is willingness to contribute for environmental protection in Sweden affected by social capital?," Environmental Economics and Policy Studies, Springer;Society for Environmental Economics and Policy Studies - SEEPS, vol. 21(3), pages 451-475, July.
    12. Jesper Bláfoss Ingvardson & Sigal Kaplan & João de Abreu e Silva & Floridea Ciommo & Yoram Shiftan & Otto Anker Nielsen, 2020. "Existence, relatedness and growth needs as mediators between mode choice and travel satisfaction: evidence from Denmark," Transportation, Springer, vol. 47(1), pages 337-358, February.
    13. Farag, Sendy & Lyons, Glenn, 2012. "To use or not to use? An empirical study of pre-trip public transport information for business and leisure trips and comparison with car travel," Transport Policy, Elsevier, vol. 20(C), pages 82-92.
    14. Uba, Chijioke Dike & Chatzidakis, Andreas, 2016. "Understanding engagement and disengagement from pro-environmental behaviour: The role of neutralization and affirmation techniques in maintaining persistence in and desistance from car use," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 278-294.
    15. Virginia Petraki & Panagiotis Papantoniou & Asimina Korentzelou & George Yannis, 2022. "Public Acceptability of Environmentally Linked Congestion and Parking Charging Policies in Greek Urban Centers," Sustainability, MDPI, vol. 14(15), pages 1-15, July.
    16. Francesca Cellina & Dominik Bucher & Francesca Mangili & José Veiga Simão & Roman Rudel & Martin Raubal, 2019. "A Large Scale, App-Based Behaviour Change Experiment Persuading Sustainable Mobility Patterns: Methods, Results and Lessons Learnt," Sustainability, MDPI, vol. 11(9), pages 1-23, May.
    17. Qinyuan Wan & Wencui Du, 2022. "Social Capital, Environmental Knowledge, and Pro-Environmental Behavior," IJERPH, MDPI, vol. 19(3), pages 1-17, January.
    18. Marcucci, Edoardo & Gatta, Valerio & Le Pira, Michela, 2018. "Gamification design to foster stakeholder engagement and behavior change: An application to urban freight transport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 119-132.
    19. Vogt, Nora & Bizer, Kilian, 2013. "Lock-in effects in competitive bidding schemes for payments for ecosystem services: Revisiting the fundamental transformation," University of Göttingen Working Papers in Economics 158, University of Goettingen, Department of Economics.
    20. Lyons, Glenn & Hammond, Paul & Mackay, Kate, 2019. "The importance of user perspective in the evolution of MaaS," Transportation Research Part A: Policy and Practice, Elsevier, vol. 121(C), pages 22-36.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transa:v:126:y:2019:i:c:p:114-135. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/547/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.