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Future of e-Government: An integrated conceptual framework

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  • Malodia, Suresh
  • Dhir, Amandeep
  • Mishra, Mahima
  • Bhatti, Zeeshan Ahmed

Abstract

The information and hyper-connectivity revolutions have caused significant disruptions in citizens’ interactions with governments all over the world. Failures in implementing e-government interventions suggest the lack of an integrated approach in understanding e-government as a discipline. In this study, we present an overarching and integrated conceptual framework of e-government grounded in robust qualitative research to describe the factors that must be integrated to implement e-government successfully. Drawing insights from 168 in-depth interviews conducted with multiple stakeholders in India, this study defines e-government as a multidimensional construct with customer orientation, channel orientation and technology orientation as its antecedents. Building on customer orientation and relationship marketing theories, this study proposes that the most significant factor impacting success in implementing e-government projects is citizen orientation, followed by channel orientation and technology orientation. The study also identifies the digital divide, economic growth and political stability as moderators of e-government. Furthermore, the study proposes the tangible and intangible outcomes of e-government with perceived privacy and shared understanding as moderating conditions. Finally, the study presents relevant theoretical and practical implications with future research directions.

Suggested Citation

  • Malodia, Suresh & Dhir, Amandeep & Mishra, Mahima & Bhatti, Zeeshan Ahmed, 2021. "Future of e-Government: An integrated conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    • Handle: RePEc:eee:tefoso:v:173:y:2021:i:c:s0040162521005357
    DOI: 10.1016/j.techfore.2021.121102
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    2. repec:thr:techub:10024:y:2021:i:1:p:38-53 is not listed on IDEAS
    3. Ciesielska, Magdalena & Rizun, Nina & Chabik, Jakub, 2022. "Assessment of E-government inclusion policies toward seniors: A framework and case study," Telecommunications Policy, Elsevier, vol. 46(7).
    4. Iyanna, Shilpa & Kaur, Puneet & Ractham, Peter & Talwar, Shalini & Najmul Islam, A.K.M., 2022. "Digital transformation of healthcare sector. What is impeding adoption and continued usage of technology-driven innovations by end-users?," Journal of Business Research, Elsevier, vol. 153(C), pages 150-161.
    5. Ana-Maria Apostol & Mari-Isabella Stan, 2021. "Comparative study on the analysis of digital governance in Romania and Bulgaria," Technium Social Sciences Journal, Technium Science, vol. 24(1), pages 38-53, October.
    6. Malodia, Suresh & Mishra, Mahima & Fait, Monica & Papa, Armando & Dezi, Luca, 2023. "To digit or to head? Designing digital transformation journey of SMEs among digital self-efficacy and professional leadership," Journal of Business Research, Elsevier, vol. 157(C).
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    8. Nicu Gavriluță & Virgil Stoica & Gheorghe-Ilie Fârte, 2022. "The Official Website as an Essential E-Governance Tool: A Comparative Analysis of the Romanian Cities’ Websites in 2019 and 2022," Sustainability, MDPI, vol. 14(11), pages 1-21, June.
    9. Panagiota Xanthopoulou & Iosif Plimakis, 2021. "From New Public Management to Public Sector Management Reforms during the pandemic. The effects of Covid-19 on public management reforms and effectiveness," Technium Social Sciences Journal, Technium Science, vol. 26(1), pages 576-596, Decembrie.
    10. Asaad Alzayed, 2024. "Evaluating the Role of Requirements Engineering Practices in the Sustainability of Electronic Government Solutions," Sustainability, MDPI, vol. 16(1), pages 1-20, January.
    11. Bansal, Anjali & Panchal, Tanvi & Jabeen, Fauzia & Mangla, Sachin Kumar & Singh, Gurmeet, 2023. "A study of human resource digital transformation (HRDT): A phenomenon of innovation capability led by digital and individual factors," Journal of Business Research, Elsevier, vol. 157(C).
    12. Osama Abied & Othman Ibrahim & Siti Nuur-Ila Mat Kamal & Ibrahim M. Alfadli & Weam M. Binjumah & Norafida Ithnin & Maged Nasser, 2022. "Probing Determinants Affecting Intention to Adopt Cloud Technology in E-Government Systems," Sustainability, MDPI, vol. 14(23), pages 1-29, November.
    13. Stratu-Strelet, Doina & Gil-Gómez, Hermenegildo & Oltra-Badenes, Raúl & Guerola-Navarro, Vicente, 2023. "Exploring the links between democracy and digital transformation in developing Latin America countries: Building a democracy consolidation theory," Technological Forecasting and Social Change, Elsevier, vol. 195(C).
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