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The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

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  • Pérez-Morote, Rosario
  • Pontones-Rosa, Carolina
  • Núñez-Chicharro, Montserrat

Abstract

Despite the significant amounts of public investment devoted to enhancing e-government over the last ten years, citizens’ use of this service is still limited, posing a challenge to national governments. By analysing panel data derived from 27 European countries for the period 2010 to 2018, our work confirms that citizens’ use of e-government services is influenced by supply-side e-government evaluations, citizens’ trust in governments and the digital divide associated to income and education. Moreover, a longitudinal cluster analysis allows us to identify patterns of behaviour between the countries as regards the way those variables interact with the use of e-government services over time. Relevant practical implications derive from the research that can guide public policy in the area of e-government.

Suggested Citation

  • Pérez-Morote, Rosario & Pontones-Rosa, Carolina & Núñez-Chicharro, Montserrat, 2020. "The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries," Technological Forecasting and Social Change, Elsevier, vol. 154(C).
    • Handle: RePEc:eee:tefoso:v:154:y:2020:i:c:s0040162519313150
    DOI: 10.1016/j.techfore.2020.119973
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    References listed on IDEAS

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    4. Stratu-Strelet, Doina & Gil-Gómez, Hermenegildo & Oltra-Badenes, Raúl & Oltra-Gutierrez, Juan Vicente, 2023. "Developing a theory of full democratic consolidation: Exploring the links between democracy and digital transformation in developing eastern European countries," Journal of Business Research, Elsevier, vol. 157(C).
    5. Sergey Revyakin & Alvaro da Rocha, 2021. "An Empirical Investigation Of E-Government Adoption In Russia: Access, Rights, Trust And Citizens Experience," Public administration issues, Higher School of Economics, issue 5, pages 137-160.
    6. Stratu-Strelet, Doina & Gil-Gómez, Hermenegildo & Oltra-Badenes, Raúl & Oltra-Gutierrez, Juan Vicente, 2021. "Critical factors in the institutionalization of e-participation in e-government in Europe: Technology or leadership?," Technological Forecasting and Social Change, Elsevier, vol. 164(C).
    7. Eduardo de Sá Fortes Leitão Rodrigues, 2021. "Citizens' Confidence in Government and Inefficient Public Spending. Is there a Trust Trap?," Working Papers REM 2021/0199, ISEG - Lisbon School of Economics and Management, REM, Universidade de Lisboa.
    8. Taqwa Hariguna & Athapol Ruangkanjanases & Sarmini, 2021. "Public Behavior as an Output of E-Government Service: The Role of New Technology Integrated in E-Government and Antecedent of Relationship Quality," Sustainability, MDPI, vol. 13(13), pages 1-20, July.
    9. Uyar, Ali & Nimer, Khalil & Kuzey, Cemil & Shahbaz, Muhammad & Schneider, Friedrich, 2021. "Can e-government initiatives alleviate tax evasion? The moderation effect of ICT," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    10. Grinin, Leonid & Grinin, Anton & Korotayev, Andrey, 2022. "COVID-19 pandemic as a trigger for the acceleration of the cybernetic revolution, transition from e-government to e-state, and change in social relations," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    11. Bruno, Giuseppe & Diglio, Antonio & Piccolo, Carmela & Pipicelli, Eduardo, 2023. "A reduced Composite Indicator for Digital Divide measurement at the regional level: An application to the Digital Economy and Society Index (DESI)," Technological Forecasting and Social Change, Elsevier, vol. 190(C).
    12. Lythreatis, Sophie & Singh, Sanjay Kumar & El-Kassar, Abdul-Nasser, 2022. "The digital divide: A review and future research agenda," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    13. Rijswijk, Kelly & de Vries, Jasper R. & Klerkx, Laurens & Turner, James A., 2023. "The enabling and constraining connections between trust and digitalisation in incumbent value chains," Technological Forecasting and Social Change, Elsevier, vol. 186(PA).
    14. Luís V. Tavares & José A. Ferreira & Ana M. Sá & Ana C. Saraiva & Vasco. B. Moreira & Gonçalo M. Mendes, 2023. "A Multicriteria Evaluation of Local E-Government in Terms of Citizen Satisfaction," International Business Research, Canadian Center of Science and Education, vol. 16(12), pages 1-20, December.
    15. Lissitsa, Sabina, 2021. "Effects of digital use on trust in political institutions among ethnic minority and hegemonic group – A case study," Technology in Society, Elsevier, vol. 66(C).

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