IDEAS home Printed from https://ideas.repec.org/h/zbw/entr20/224706.html
   My bibliography  Save this book chapter

Identifying Costs and Benefits of Smart City Applications from End-users' Perspective

In: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Virtual Conference, 10-12 September 2020

Author

Listed:
  • Jadrić, Mario
  • Mijač, Tea
  • Ćukušić, Maja

Abstract

The widespread availability and adoption of various smart city solutions have benefited their users by providing new services and information generated in real-time. These solutions use different types of sensors and GPS to collect, process and display data within the web and/or mobile applications. Focusing on the determinants of the intentions to use an application or its success, a large number of researchers developed and validated models such as TAM, UTAUT, IS Success Model and similar ones. This paper presents an exploratory approach that is based on the cost-benefit analysis with end-users who were invited to express their perceptions of different smart city solutions. Qualitative data were collected to devise a research instrument in subsequent phases based on the feedback from second-year business students. For each of the selected four smart city applications (smart parking, water quality monitoring, air quality monitoring, and real-time traffic monitoring), respondents were asked to work in groups and create a list of benefits and costs from their perspective. The analysis resulted with the list of 98 different cost and benefit statements (16 costs common for four smart city applications, 12 benefits common for four smart city applications, 10 distinctive costs and 60 specific benefits).

Suggested Citation

  • Jadrić, Mario & Mijač, Tea & Ćukušić, Maja, 2020. "Identifying Costs and Benefits of Smart City Applications from End-users' Perspective," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2020), Virtual Conference, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Virtual Conference, 10-12 September 2020, pages 398-409, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    • Handle: RePEc:zbw:entr20:224706
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/224706/1/37-ENT-2020-Mijac-398-409.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Vinay Singh & Garima Singh, 2018. "Citizen centric assessment framework for e-governance services quality," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 27(1), pages 1-20.
    2. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 2017. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 19(3), pages 549-568, June.
    3. Dreze, Jean & Stern, Nicholas, 1987. "The theory of cost-benefit analysis," Handbook of Public Economics, in: A. J. Auerbach & M. Feldstein (ed.), Handbook of Public Economics, edition 1, volume 2, chapter 14, pages 909-989, Elsevier.
    4. Vito Albino & Umberto Berardi & Rosa Maria Dangelico, 2015. "Smart Cities: Definitions, Dimensions, Performance, and Initiatives," Journal of Urban Technology, Taylor & Francis Journals, vol. 22(1), pages 3-21, January.
    5. Sepasgozar, Samad M.E. & Hawken, Scott & Sargolzaei, Sharifeh & Foroozanfa, Mona, 2019. "Implementing citizen centric technology in developing smart cities: A model for predicting the acceptance of urban technologies," Technological Forecasting and Social Change, Elsevier, vol. 142(C), pages 105-116.
    6. Raf Buyle & Mathias Van Compernolle & Eveline Vlassenroot & Ziggy Vanlishout & Peter Mechant & Erik Mannens, 2018. "“Technology Readiness and Acceptance Model” as a Predictor for the Use Intention of Data Standards in Smart Cities," Media and Communication, Cogitatio Press, vol. 6(4), pages 127-139.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Łukasz Brzeziński & Magdalena Krystyna Wyrwicka, 2022. "Fundamental Directions of the Development of the Smart Cities Concept and Solutions in Poland," Energies, MDPI, vol. 15(21), pages 1-52, November.
    2. Jiman Park & Byungyun Yang, 2020. "GIS-Enabled Digital Twin System for Sustainable Evaluation of Carbon Emissions: A Case Study of Jeonju City, South Korea," Sustainability, MDPI, vol. 12(21), pages 1-21, November.
    3. Angelidou, M. & Politis, C. & Panori, A. & Bakratsas, T. & Fellnhofer, K., 2022. "Emerging smart city, transport and energy trends in urban settings: Results of a pan-European foresight exercise with 120 experts," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
    4. Marimuthu, Malliga & D'Souza, Clare & Shukla, Yupal, 2022. "Integrating community value into the adoption framework: A systematic review of conceptual research on participatory smart city applications," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    5. Elvira Ismagilova & Laurie Hughes & Nripendra P. Rana & Yogesh K. Dwivedi, 2022. "Security, Privacy and Risks Within Smart Cities: Literature Review and Development of a Smart City Interaction Framework," Information Systems Frontiers, Springer, vol. 24(2), pages 393-414, April.
    6. Aldona Podgórniak-Krzykacz & Justyna Przywojska & Justyna Wiktorowicz, 2020. "Smart and Age-Friendly Communities in Poland. An Analysis of Institutional and Individual Conditions for a New Concept of Smart Development of Ageing Communities," Energies, MDPI, vol. 13(9), pages 1-23, May.
    7. Mora, Luca & Gerli, Paolo & Ardito, Lorenzo & Messeni Petruzzelli, Antonio, 2023. "Smart city governance from an innovation management perspective: Theoretical framing, review of current practices, and future research agenda," Technovation, Elsevier, vol. 123(C).
    8. Nripendra P. Rana & Sunil Luthra & Sachin Kumar Mangla & Rubina Islam & Sian Roderick & Yogesh K. Dwivedi, 2019. "Barriers to the Development of Smart Cities in Indian Context," Information Systems Frontiers, Springer, vol. 21(3), pages 503-525, June.
    9. Navidreza Alizadeh Bazrafshan & Omid Ali Kharazmi, 2022. "Contextual challenges of smart city implementation in Mashhad, Iran's second‐largest metropolis," Development Policy Review, Overseas Development Institute, vol. 40(5), September.
    10. Demokaan Demirel, 2023. "The Impact of Managing Diversity on Building the Smart City A Comparison of Smart City Strategies: Cases From Europe, America, and Asia," SAGE Open, , vol. 13(3), pages 21582440231, July.
    11. Aleksandra Lewandowska & Justyna Chodkowska-Miszczuk & Krzysztof Rogatka & Tomasz Starczewski, 2020. "Smart Energy in a Smart City: Utopia or Reality? Evidence from Poland," Energies, MDPI, vol. 13(21), pages 1-19, November.
    12. Ayyoob Sharifi & Zaheer Allam & Bakhtiar Feizizadeh & Hessam Ghamari, 2021. "Three Decades of Research on Smart Cities: Mapping Knowledge Structure and Trends," Sustainability, MDPI, vol. 13(13), pages 1-23, June.
    13. Olga Bogdanov & Veljko Jeremiæ & Sandra Jednak & Mladen Èudanov, 2019. "Scrutinizing the Smart City Index: a multivariate statistical approach," Zbornik radova Ekonomskog fakulteta u Rijeci/Proceedings of Rijeka Faculty of Economics, University of Rijeka, Faculty of Economics and Business, vol. 37(2), pages 777-799.
    14. Roblek Vasja & Meško Maja & Podbregar Iztok, 2021. "Mapping of the Emergence of Society 5.0: A Bibliometric Analysis," Organizacija, Sciendo, vol. 54(4), pages 293-305, December.
    15. Rintaro Yamaguchi, 2019. "Intergenerational Discounting with Intragenerational Inequality in Consumption and the Environment," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 73(4), pages 957-972, August.
    16. Becker, Jörg & Distel, Bettina & Grundmann, Matthias & Hupperich, Thomas & Kersting, Norbert & Löschel, Andreas & Parreira do Amaral, Marcelo & Scholta, Hendrik, 2021. "Challenges and potentials of digitalisation for small and mid-sized towns: Proposition of a transdisciplinary research agenda," ERCIS Working Papers 36, University of Münster, European Research Center for Information Systems (ERCIS).
    17. Vu, Khuong & Hartley, Kris, 2018. "Promoting smart cities in developing countries: Policy insights from Vietnam," Telecommunications Policy, Elsevier, vol. 42(10), pages 845-859.
    18. Maria Vincenza Ciasullo & Orlando Troisi & Mara Grimaldi & Daniele Leone, 2020. "Multi-level governance for sustainable innovation in smart communities: an ecosystems approach," International Entrepreneurship and Management Journal, Springer, vol. 16(4), pages 1167-1195, December.
    19. Karine Nyborg & Inger Spangen, 2000. "Cost-Benefit Analysis and the Democratic Ideal," Nordic Journal of Political Economy, Nordic Journal of Political Economy, vol. 26, pages 83-93.
    20. Anthony Simonofski & Estefanía Serral Asensio & Johannes Smedt & Monique Snoeck, 2019. "Hearing the Voice of Citizens in Smart City Design: The CitiVoice Framework," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(6), pages 665-678, December.

    More about this item

    Keywords

    Smart city applications; Smart parking; Water quality monitoring; Air quality monitoring; Real-time public transit information; Integrated smart solutions; End-users perceptions; Cost-benefit analysis;
    All these keywords.

    JEL classification:

    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:entr20:224706. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://www.entrenova.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.