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Rethinking performance measurement models using a fuzzy logic system approach: a performative exploration on ownership in waste management

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  • Tafuro, Alessandra
  • Dammacco, Giuseppe
  • Esposito, Paolo
  • Mastroleo, Giovanni

Abstract

Literature on performance measurement in waste management service, usually considers assessment tools and methods that focus only on a specific dimension of performance and lacks methods and models that simultaneously consider more dimensions. In this study, adopting the fuzzy logic expert system, we propose a performance measurement model that simultaneously considers three performance dimensions: profitability, financial characteristics and efficiency. To show its empirical implementation, a quantitative analysis was developed regarding the service provided in the 106 Italian provincial capitals that have different owner structures (private, public and mixed). As output, the fuzzy logic system approach adopted generated a rating for the assessment of the performance of the entities, and then a ranking of the cities based on the same. The main results show that: 1) the public owned companies that provide the waste management service have an overall better performance than those with private or mixed ownerships; 2) cities that entrust the waste management service to the same company do not occupy an adjacent position in the ranking.

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  • Tafuro, Alessandra & Dammacco, Giuseppe & Esposito, Paolo & Mastroleo, Giovanni, 2022. "Rethinking performance measurement models using a fuzzy logic system approach: a performative exploration on ownership in waste management," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
    • Handle: RePEc:eee:soceps:v:79:y:2022:i:c:s0038012121000847
    DOI: 10.1016/j.seps.2021.101092
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