Do people with food service experience tip better?
AbstractTo the extent servers can establish an interpersonal connection with the customer, they can earn higher tips. One source of interpersonal connection between the server and the customer is interpersonal similarity, in the form of food service experience. Research by social scientists, combined with casual empiricism, suggests that customers with food service experience tip better than customers without food service experience. Using survey data collected outside of five Richmond, Virginia restaurants, we test this. Our findings, which are robust across a variety of empirical specifications, indicate that the former tip between 4 and 5% more than the latter.
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Bibliographic InfoArticle provided by Elsevier in its journal Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics).
Volume (Year): 40 (2011)
Issue (Month): 5 ()
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Web page: http://www.elsevier.com/locate/inca/620175
Tip; Food service experience; Interpersonal connection; Interpersonal similarity;
Find related papers by JEL classification:
- L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
- Z13 - Other Special Topics - - Cultural Economics - - - Economic Sociology; Economic Anthropology; Social and Economic Stratification
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