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Blueprinting the service company: Managing service processes efficiently

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  • Flie[ss], Sabine
  • Kleinaltenkamp, Michael
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    File URL: http://www.sciencedirect.com/science/article/B6V7S-45BHK26-1/2/c812f5d25a1d081f3e4a34a489bf52a0
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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of Business Research.

    Volume (Year): 57 (2004)
    Issue (Month): 4 (April)
    Pages: 392-404

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    Handle: RePEc:eee:jbrese:v:57:y:2004:i:4:p:392-404

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    Web page: http://www.elsevier.com/locate/jbusres

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    1. Alchian, Armen A & Demsetz, Harold, 1972. "Production , Information Costs, and Economic Organization," American Economic Review, American Economic Association, vol. 62(5), pages 777-95, December.
    2. Kelley, Scott W. & Skinner, Steven J. & Donnelly, James Jr., 1992. "Organizational socialization of service customers," Journal of Business Research, Elsevier, vol. 25(3), pages 197-214, November.
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    Cited by:
    1. Sauter, Raphael & Watson, Jim, 2007. "Strategies for the deployment of micro-generation: Implications for social acceptance," Energy Policy, Elsevier, vol. 35(5), pages 2770-2779, May.
    2. Hallikas, Jukka & Immonen, Mika & Pynnönen, Mikko & Mikkonen, Karri, 2014. "Service purchasing and value creation: Towards systemic purchases," International Journal of Production Economics, Elsevier, vol. 147(PA), pages 53-61.
    3. Nikolaus Kangas & Hanna Kropsu-Vehkapera & Harri Haapasalo & Tuomo Kinnunen, 2013. "Empirical Aspects on Defining Product Data for Rapid Productisation," International Journal of Synergy and Research, ToKnowPress, vol. 2(2), pages 109-130.
    4. Zaheer, Arshad & Rehman, Kashif ur & Saif, M. Iqbal, 2008. "Development and testing of a business process efficiency scale," MPRA Paper 54467, University Library of Munich, Germany.
    5. Franceys, Richard W.A. & Gerlach, Esther, 2011. "Consumer involvement in water services regulation," Utilities Policy, Elsevier, vol. 19(2), pages 61-70, June.

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