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Consumer perceptions of service quality attributes at sporting events

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  • Kelley, Scott W.
  • Turley, L. W.

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  • Kelley, Scott W. & Turley, L. W., 2001. "Consumer perceptions of service quality attributes at sporting events," Journal of Business Research, Elsevier, vol. 54(2), pages 161-166, November.
    • Handle: RePEc:eee:jbrese:v:54:y:2001:i:2:p:161-166
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    References listed on IDEAS

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    1. Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
    2. Bolton, Ruth N & Drew, James H, 1991. "A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 17(4), pages 375-384, March.
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    Cited by:

    1. Funk, Daniel C. & Pritchard, Mark P., 2006. "Sport publicity: Commitment's moderation of message effects," Journal of Business Research, Elsevier, vol. 59(5), pages 613-621, May.
    2. Schnitzer, Martin & Scheiber, Sabrina & Lang, Madeleine & Brandstetter, Elisabeth & Kopp, Martin, 2014. "Perception of the new competition formats in the Innsbruck 2012 Youth Olympic Games sports programme—A spectators’ perspective," Sport Management Review, Elsevier, vol. 17(4), pages 432-443.
    3. Lee, Jeoung-Hak & Kim, Hyun-Duck & Ko, Yong Jae & Sagas, Michael, 2011. "The influence of service quality on satisfaction and intention: A gender segmentation strategy," Sport Management Review, Elsevier, vol. 14(1), pages 54-63, February.
    4. Shin, Jin-ho & Lyu, Seong Ok, 2019. "Using a discrete choice experiment to estimate spectators’ willingness to pay for professional baseball park sportscape," Sport Management Review, Elsevier, vol. 22(4), pages 502-512.
    5. Calabuig Moreno, Ferran & Crespo Hervás, Josep & Mundina Gómez, Javier, 2012. "Efecto del coste percibido, la calidad de servicio y la satisfacción sobre las intenciones futuras del espectador/Effect of Perceived Cost, Service Quality and Satisfaction on Future Intentions of Spe," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 30, pages 619-636, Agosto.
    6. Anastasia Stathopoulou & Tommy Kweku Quansah & George Balabanis, 2022. "The Blinding Effects of Team Identification on Sports Corruption: Cross-Cultural Evidence from Sub-Saharan African Countries," Journal of Business Ethics, Springer, vol. 179(2), pages 511-529, August.
    7. McDonald, Heath & Karg, Adam J. & Vocino, Andrea, 2013. "Measuring season ticket holder satisfaction: Rationale, scale development and longitudinal validation," Sport Management Review, Elsevier, vol. 16(1), pages 41-53.
    8. Li, Wenhua & Yu, Suihuai & Pei, Huining & Zhao, Chuan & Tian, Baozhen, 2017. "A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 49-64.
    9. Clemes, Michael D. & Brush, Gregory J. & Collins, Mark J., 2011. "Analysing the professional sport experience: A hierarchical approach," Sport Management Review, Elsevier, vol. 14(4), pages 370-388.
    10. Aoudji, Augustin K.N. & Adégbidi, Anselme & Ganglo, Jean C. & Agbo, Valentin & Yêvidé, Armand S.I. & De Cannière, Charles & Lebailly, Philippe, 2011. "Satisfaction across urban consumers of smallholder-produced teak (Tectona grandis L.f.) poles in South Benin," Forest Policy and Economics, Elsevier, vol. 13(8), pages 642-651, October.
    11. Raed Eldejany, 2016. "Dimensional Analysis of Service Quality: Small Construction Business and Australian Household," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 1-1, November.
    12. Ballouli, Khalid & Heere, Bob, 2015. "Sonic branding in sport: A model for communicating brand identity through musical fit," Sport Management Review, Elsevier, vol. 18(3), pages 321-330.
    13. Martín-Ruiz, David & Castellanos-Verdugo, Mario & Oviedo-García, Ma de los Ángeles, 2010. "A visitors' evaluation index for a visit to an archaeological site," Tourism Management, Elsevier, vol. 31(5), pages 590-596.
    14. Smith A. R. Dossou & Augustin K. N. Aoudji & Albertine M. Houessou & Rodrigue S. Kaki, 2020. "Microfinance services for smallholder farmers: an assessment from rice farmers’ expectations in Central Benin," Agricultural and Food Economics, Springer;Italian Society of Agricultural Economics (SIDEA), vol. 8(1), pages 1-15, December.
    15. Polanec Anze, 2014. "Sport Tourism Centres from Top Athletes’ Perspective: Differences among Sport Groups," Business Systems Research, Sciendo, vol. 5(2), pages 97-109, September.
    16. Lamberz, Julia & Litfin, Thorsten, 2021. "Functional Quality of Service During Events: An Empirical Analysis," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2021), Hybrid Conference, Zagreb, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Zagreb, Croatia, 9-10 September 2021, pages 233-243, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    17. Suraj Kushe Shekhar & Mohd Asif Shah, 2023. "Sports Marketing and Conceptual Evolution: A Bibliometric Analysis," SAGE Open, , vol. 13(3), pages 21582440231, August.
    18. Tommasina Pianese, 2017. "Il Relationship Marketing Negli Eventi Sportivi Professionistici: Il Ruolo Dei Promotori E Degli Organizzatori," Rivista di Diritto ed Economia dello Sport, Centro di diritto e business dello Sport, vol. 13(2), pages 127-151, settembre.

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