Satisfaction across urban consumers of smallholder-produced teak (Tectona grandis L.f.) poles in South Benin
AbstractThe study used the expectancy-disconfirmation framework to investigate the satisfaction among urban consumers of teak pole in South Benin, so as to identify the areas where interventions are needed to secure market opportunity for smallholder forestry. A survey was conducted in five cities; and 223 household-heads were interviewed using systematic sampling, with a random start. Data were collected on socio-demographic characteristics, teak pole consumption forms, behaviour patterns, and motivations. Respondents also rated their expectations and perceptions for a set of nine attributes on a 7 points Likert scale. Hierarchical ascending cluster analysis was performed to identify consumer segments; and satisfaction level was analysed per segment, by determining the gap between expectations and perceptions, for all attributes. Four consumer segments were identified; and sociodemographic profiles differed across those segments. Competitive price was an important purchasing motivation across the identified segments. Consumers were dissatisfied with price, availability, knot frequency, bending, length, hardness, and durability of teak pole. The efforts to meet the consumer expectations should be concentrated on building farmers' capacity in silvicultural management, and ensuring the availability of good planting material. The issue of competitive price might be addressed, through the improvement of the overall efficiency in the value chain.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Bibliographic InfoArticle provided by Elsevier in its journal Forest Policy and Economics.
Volume (Year): 13 (2011)
Issue (Month): 8 (October)
Contact details of provider:
Web page: http://www.elsevier.com/locate/forpol
Consumer Satisfaction Profile Smallholder forestry Teak pole Marketing;
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Brunsø, Karen & Fjord, Thomas Ahle & Grunert, Klaus G., 2002. "Consumers' food choice and quality perception," MAPP Working Papers 77, University of Aarhus, Aarhus School of Business, The MAPP Centre.
- John R. Hauser & Duncan I. Simester & Birger Wernerfelt, 1994. "Customer Satisfaction Incentives," Marketing Science, INFORMS, vol. 13(4), pages 327-350.
- Dossabhoy, Nasswan S. & Berger, Paul D., 2002. "Business school research: bridging the gap between producers and consumers," Omega, Elsevier, vol. 30(4), pages 301-314, August.
- Kilchling, Petra & Hansmann, Ralf & Seeland, Klaus, 2009. "Demand for non-timber forest products: Surveys of urban consumers and sellers in Switzerland," Forest Policy and Economics, Elsevier, vol. 11(4), pages 294-300, July.
- Close, Angeline G. & Kukar-Kinney, Monika, 2010. "Beyond buying: Motivations behind consumers' online shopping cart use," Journal of Business Research, Elsevier, vol. 63(9-10), pages 986-992, September.
- Stiglitz, Joseph E, 1987. "The Causes and Consequences of the Dependence of Quality on Price," Journal of Economic Literature, American Economic Association, vol. 25(1), pages 1-48, March.
- Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
- Kelley, Scott W. & Turley, L. W., 2001. "Consumer perceptions of service quality attributes at sporting events," Journal of Business Research, Elsevier, vol. 54(2), pages 161-166, November.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Zhang, Lei).
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.