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Methods of Measuring Health-Care Service Quality

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  • Lee, Hanjoon
  • Delene, Linda M.
  • Bunda, Mary Anne
  • Kim, Chankon
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    Abstract

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    File URL: http://www.sciencedirect.com/science/article/B6V7S-4096571-9/2/16a80e1648f86dfc424da43bee513db3
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    Bibliographic Info

    Article provided by Elsevier in its journal Journal of Business Research.

    Volume (Year): 48 (2000)
    Issue (Month): 3 (June)
    Pages: 233-246

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    Handle: RePEc:eee:jbrese:v:48:y:2000:i:3:p:233-246

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    Web page: http://www.elsevier.com/locate/jbusres

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    References

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    1. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer, vol. 16(3), pages 297-334, September.
    2. Berry, Leonard L. & Zeithaml, Valarie A. & Parasuraman, A., 1985. "Quality counts in services, too," Business Horizons, Elsevier, vol. 28(3), pages 44-52.
    3. Babakus, Emin & Boller, Gregory W., 1992. "An empirical assessment of the SERVQUAL scale," Journal of Business Research, Elsevier, vol. 24(3), pages 253-268, May.
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    Cited by:
    1. Nakkeeran, Senthil kumar & G, Thiagarajan, 2010. "Optimizing the stake holder’s perspective on enhancing the service quality in health care," MPRA Paper 28057, University Library of Munich, Germany, revised 01 Nov 2010.
    2. Ahmet Kara, 2013. "A low quality–high cost–low satisfaction trap in public health care: a model and an efficiency-quality-welfare improving stochastic resolution," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(4), pages 2081-2093, June.
    3. Jenni Pääkkönen & Timo Seppälä, 2012. "Dimensions of health care system quality in Finland," Working Papers 31, Government Institute for Economic Research Finland (VATT).
    4. Choi, Kui-Son & Cho, Woo-Hyun & Lee, Sunhee & Lee, Hanjoon & Kim, Chankon, 2004. "The relationships among quality, value, satisfaction and behavioral intention in health care provider choice: A South Korean study," Journal of Business Research, Elsevier, vol. 57(8), pages 913-921, August.

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