Quality dimensions in the public sector: municipal services and citizen’s perception
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Bibliographic InfoArticle provided by Springer in its journal International Review on Public and Nonprofit Marketing.
Volume (Year): 6 (2009)
Issue (Month): 1 (June)
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Web page: http://www.springer.com/business/journal/12208
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- Brady, Michael K. & Cronin, J. Jr. & Brand, Richard R., 2002. "Performance-only measurement of service quality: a replication and extension," Journal of Business Research, Elsevier, vol. 55(1), pages 17-31, January.
- Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer, vol. 16(3), pages 297-334, September.
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