Advanced Search
MyIDEAS: Login to save this article or follow this journal

International outsourcing of services: A partnership model

Contents:

Author Info

  • Kedia, Ben L.
  • Lahiri, Somnath
Registered author(s):

    Abstract

    The business landscape is currently witnessing widespread migration of service functions from developed nations like the U.S to several foreign destinations as India, China, Ireland, Philippines etc. This happens as more and more firms engage in international outsourcing of services (IOS) to survive in today's highly competitive business environment. Despite increase in IOS, the nature of partnerships involved between clients and their overseas providers have not received adequate attention in the scholarly literature. In this paper, we develop a conceptual model that explains three possible types of IOS partnership. We discuss how these partnerships vary in the way they are conceived and implemented. Propositions are offered after elaborating on each type of partnership. We conclude by discussing the academic and practical implications of our model.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.sciencedirect.com/science/article/pii/S1075425306001220
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Bibliographic Info

    Article provided by Elsevier in its journal Journal of International Management.

    Volume (Year): 13 (2007)
    Issue (Month): 1 (March)
    Pages: 22-37

    as in new window
    Handle: RePEc:eee:intman:v:13:y:2007:i:1:p:22-37

    Contact details of provider:
    Web page: http://www.elsevier.com/wps/find/journaldescription.cws_home/601266/description#description

    Order Information:
    Postal: http://www.elsevier.com/wps/find/journaldescription.cws_home/601266/bibliographic
    Web: http://www.elsevier.com/wps/find/journaldescription.cws_home/601266/bibliographic

    Related research

    Keywords: International outsourcing Services Tactical; Strategic; Transformational;

    References

    References listed on IDEAS
    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
    as in new window
    1. Parkhe, Arvind, 2001. "Executive briefing interfirm diversity in global alliances," Business Horizons, Elsevier, vol. 44(6), pages 2-4.
    2. C. Alan Garner, 2004. "Offshoring in the service sector : economic impact and policy issues," Economic Review, Federal Reserve Bank of Kansas City, issue Q III, pages 5-37.
    3. Neng Liang & Arvind Parkhe, 1997. "Importer Behavior: the neglected Counterpart of International Exchange," Journal of International Business Studies, Palgrave Macmillan, vol. 28(3), pages 495-530, September.
    4. Margaret A. Peteraf & Jay B. Barney, 2003. "Unraveling the resource-based tangle," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 24(4), pages 309-323.
    5. Czinkota, Michael R. & Ronkainen, Ilkka A., 2005. "A forecast of globalization, international business and trade: report from a Delphi study," Journal of World Business, Elsevier, vol. 40(2), pages 111-123, May.
    6. Mol, Michael J. & Pauwels, Pieter & Matthyssens, Paul & Quintens, Lieven, 2004. "A technological contingency perspective on the depth and scope of international outsourcing," Journal of International Management, Elsevier, vol. 10(2), pages 287-305.
    7. Stack, Martin & Downing, Ricard, 2005. "Another look at offshoring: Which jobs are at risk and why?," Business Horizons, Elsevier, vol. 48(6), pages 513-523.
    8. Weidenbaum, Murray, 2005. "Outsourcing: Pros and cons," Business Horizons, Elsevier, vol. 48(4), pages 311-315.
    9. Wu, Fang & Cavusgil, S. Tamer, 2006. "Organizational learning, commitment, and joint value creation in interfirm relationships," Journal of Business Research, Elsevier, vol. 59(1), pages 81-89, January.
    10. Cui, Anna Shaojie & Griffith, David A. & Cavusgil, S. Tamer & Dabic, Marina, 2006. "The influence of market and cultural environmental factors on technology transfer between foreign MNCs and local subsidiaries: A Croatian illustration," Journal of World Business, Elsevier, vol. 41(2), pages 100-111, June.
    11. Erran Carmel & Brian Nicholson, 2005. "Small Firms and Offshore Software Outsourcing: High Transaction Costs and Their Mitigation," Journal of Global Information Management (JGIM), IGI Global, vol. 13(3), pages 33-54, July.
    12. Janet Y Murray & Masaaki Kotabe & Joe Nan Zhou, 2005. "Strategic alliance-based sourcing and market performance: evidence from foreign firms operating in China," Journal of International Business Studies, Palgrave Macmillan, vol. 36(2), pages 187-208, March.
    13. Fred Niederman & Sumit Kundu & Silvia Salas, 2006. "IT Software Development Offshoring: A Multi-Level Theoretical Framework and Research Agenda," Journal of Global Information Management (JGIM), IGI Global, vol. 14(2), pages 52-74, April.
    14. Erber, Georg & Sayed-Ahmed, Aida, 2004. "Offshore outsourcing - A global shift in the present IT industry," Violette Reihe Arbeitspapiere 22/2005, Promotionsschwerpunkt "Globalisierung und Beschaeftigung".
    15. Jonathan P. Doh, 2005. "Offshore Outsourcing: Implications for International Business and Strategic Management Theory and Practice," Journal of Management Studies, Wiley Blackwell, vol. 42(3), pages 695-704, 05.
    16. Cullen, John B. & Johnson, Jean L. & Sakano, Tomoaki, 2000. "Success through commitment and trust: the soft side of strategic alliance management," Journal of World Business, Elsevier, vol. 35(3), pages 223-240.
    17. Graf, Michael & Mudambi, Susan M., 2005. "The outsourcing of IT-enabled business processes: A conceptual model of the location decision," Journal of International Management, Elsevier, vol. 11(2), pages 253-268, June.
    18. David G Sirmon & Peter J Lane, 2004. "A model of cultural differences and international alliance performance," Journal of International Business Studies, Palgrave Macmillan, vol. 35(4), pages 306-319, July.
    19. Bryce, David J. & Useem, Michael, 1998. "The impact of corporate outsourcing on company value," European Management Journal, Elsevier, vol. 16(6), pages 635-643, December.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as in new window

    Cited by:
    1. Marie CORIS (GREThA), 2008. "The coordination issues of relocations: How proximity still matters in location of software development activities\r\n," Cahiers du GREThA 2008-03, Groupe de Recherche en Economie Théorique et Appliquée.
    2. Jensen, Peter D. Ørberg, 2012. "A passage to India: A dual case study of activities, processes and resources in offshore outsourcing of advanced services," Journal of World Business, Elsevier, vol. 47(2), pages 311-326.
    3. Raman, Revti & Chadee, Doren & Roxas, Banjo & Michailova, Snejina, 2013. "Effects of Partnership Quality, Talent Management, and Global Mindset on Performance of Offshore IT Service Providers in India," Journal of International Management, Elsevier, vol. 19(4), pages 333-346.
    4. Li, Peter Ping, 2010. "Toward a learning-based view of internationalization: The accelerated trajectories of cross-border learning for latecomers," Journal of International Management, Elsevier, vol. 16(1), pages 43-59, March.
    5. Søderberg, Anne-Marie & Krishna, S. & Bjørn, Pernille, 2013. "Global Software Development: Commitment, Trust and Cultural Sensitivity in Strategic Partnerships," Journal of International Management, Elsevier, vol. 19(4), pages 347-361.
    6. Schmeisser, Bjoern, 2013. "A Systematic Review of Literature on Offshoring of Value Chain Activities," Journal of International Management, Elsevier, vol. 19(4), pages 390-406.
    7. Kedia, Ben L. & Mukherjee, Debmalya, 2009. "Understanding offshoring: A research framework based on disintegration, location and externalization advantages," Journal of World Business, Elsevier, vol. 44(3), pages 250-261, July.
    8. Lahiri, Somnath & Kedia, Ben L., 2009. "The effects of internal resources and partnership quality on firm performance: An examination of Indian BPO providers," Journal of International Management, Elsevier, vol. 15(2), pages 209-224, June.
    9. Somnath Lahiri, 2011. "India-focused publications in leading international business journals," Asia Pacific Journal of Management, Springer, vol. 28(2), pages 427-447, June.
    10. Jensen, Peter D. Ørberg, 2009. "A learning perspective on the offshoring of advanced services," Journal of International Management, Elsevier, vol. 15(2), pages 181-193, June.
    11. Michele Pinelli, 2013. "The regional soul of sustainability," Working Papers 15, Department of Management, Università Ca' Foscari Venezia.
    12. Mukherjee, Debmalya & Gaur, Ajai S. & Datta, Avimanyu, 2013. "Creating value through offshore outsourcing: An integrative framework," Journal of International Management, Elsevier, vol. 19(4), pages 377-389.
    13. Chen, Jihong & McQueen, Robert J. & Sun, Peter Y.T., 2013. "Knowledge Transfer and Knowledge Building at Offshored Technical Support Centers," Journal of International Management, Elsevier, vol. 19(4), pages 362-376.
    14. Lahiri, Somnath & Kedia, Ben L., 2011. "Co-evolution of institutional and organizational factors in explaining offshore outsourcing," International Business Review, Elsevier, vol. 20(3), pages 252-263, June.
    15. Hätönen, Jussi & Eriksson, Taina, 2009. "30+Â years of research and practice of outsourcing - Exploring the past and anticipating the future," Journal of International Management, Elsevier, vol. 15(2), pages 142-155, June.
    16. Hätönen, Jussi, 2009. "Making the locational choice: A case approach to the development of a theory of offshore outsourcing and internationalization," Journal of International Management, Elsevier, vol. 15(1), pages 61-76, March.

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:eee:intman:v:13:y:2007:i:1:p:22-37. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Zhang, Lei).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.