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Forecasting another's enjoyment versus giving the right answer: Trust, shared values, task effects, and confidence in improving the acceptance of advice

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  • Van Swol, Lyn M.
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    Abstract

    In two experiments, participants received advice from another participant on a task either with a correct answer (intellective tasks) or without a correct answer (judgmental task), in which the participant had to make a forecast. In both experiments, the level of trust in the advisor and a perception of the advisor having similar values were important predictors of the acceptance of advice for a judgmental, taste forecast task, whereas advisor confidence was a more important predictor of the acceptance of advice on the intellective task. In Experiment 2, the face-to-face interactions between the decision-maker and the advisor were videotaped and coded. Advisors provided more information to decision-makers for the taste forecast than for the intellective task. Further, whether the advisor provided information to supplement their recommendation or not was a significant predictor of the acceptance of advice on the taste forecast, but not on the intellective task. The results are discussed in the context of previous research on advice, which has predominately used intellective tasks.

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    File URL: http://www.sciencedirect.com/science/article/B6V92-5021J2Y-1/2/d0c70f39276303dd1515411633e5b073
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    Bibliographic Info

    Article provided by Elsevier in its journal International Journal of Forecasting.

    Volume (Year): 27 (2011)
    Issue (Month): 1 (January)
    Pages: 103-120

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    Handle: RePEc:eee:intfor:v:27:y::i:1:p:103-120

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    Web page: http://www.elsevier.com/locate/ijforecast

    Related research

    Keywords: Judge-advisor system Confidence Advice acceptance Expertise Similarity Intellective task Judgmental task;

    References

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    1. Sniezek, Janet A. & Buckley, Timothy, 1995. "Cueing and Cognitive Conflict in Judge-Advisor Decision Making," Organizational Behavior and Human Decision Processes, Elsevier, vol. 62(2), pages 159-174, May.
    2. Stewart, Thomas R. & Roebber, Paul J. & Bosart, Lance F., 1997. "The Importance of the Task in Analyzing Expert Judgment," Organizational Behavior and Human Decision Processes, Elsevier, vol. 69(3), pages 205-219, March.
    3. Lawrence, Michael & Goodwin, Paul & O'Connor, Marcus & Onkal, Dilek, 2006. "Judgmental forecasting: A review of progress over the last 25 years," International Journal of Forecasting, Elsevier, vol. 22(3), pages 493-518.
    4. Harvey, Nigel & Harries, Clare & Fischer, Ilan, 2000. "Using Advice and Assessing Its Quality," Organizational Behavior and Human Decision Processes, Elsevier, vol. 81(2), pages 252-273, March.
    5. Yaniv, Ilan & Kleinberger, Eli, 2000. "Advice Taking in Decision Making: Egocentric Discounting and Reputation Formation," Organizational Behavior and Human Decision Processes, Elsevier, vol. 83(2), pages 260-281, November.
    6. Rowe, Gene & Wright, George, 1996. "The impact of task characteristics on the performance of structured group forecasting techniques," International Journal of Forecasting, Elsevier, vol. 12(1), pages 73-89, March.
    7. Kray, Laura J., 2000. "Contingent Weighting in Self-Other Decision Making," Organizational Behavior and Human Decision Processes, Elsevier, vol. 83(1), pages 82-106, September.
    8. Bonaccio, Silvia & Dalal, Reeshad S., 2006. "Advice taking and decision-making: An integrative literature review, and implications for the organizational sciences," Organizational Behavior and Human Decision Processes, Elsevier, vol. 101(2), pages 127-151, November.
    9. Sanders, N. R., 1997. "The impact of task properties feedback on time series judgmental forecasting tasks," Omega, Elsevier, vol. 25(2), pages 135-144, April.
    10. Shanteau, James, 1992. "Competence in experts: The role of task characteristics," Organizational Behavior and Human Decision Processes, Elsevier, vol. 53(2), pages 252-266, November.
    11. Sniezek, Janet A. & Van Swol, Lyn M., 2001. "Trust, Confidence, and Expertise in a Judge-Advisor System," Organizational Behavior and Human Decision Processes, Elsevier, vol. 84(2), pages 288-307, March.
    12. Harvey, Nigel & Fischer, Ilan, 1997. "Taking Advice: Accepting Help, Improving Judgment, and Sharing Responsibility," Organizational Behavior and Human Decision Processes, Elsevier, vol. 70(2), pages 117-133, May.
    13. Budescu, David V. & Rantilla, Adrian K. & Yu, Hsiu-Ting & Karelitz, Tzur M., 2003. "The effects of asymmetry among advisors on the aggregation of their opinions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 90(1), pages 178-194, January.
    14. Jonas, Eva & Frey, Dieter, 2003. "Information search and presentation in advisor-client interactions," Organizational Behavior and Human Decision Processes, Elsevier, vol. 91(2), pages 154-168, July.
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    Cited by:
    1. Sah, Sunita & Moore, Don A. & MacCoun, Robert J., 2013. "Cheap talk and credibility: The consequences of confidence and accuracy on advisor credibility and persuasiveness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 121(2), pages 246-255.

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