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Quantitative and qualitative assessment of patient satisfaction in a managed care plan

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  • Etter, Jean-Francois
  • Perneger, Thomas V.
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    File URL: http://www.sciencedirect.com/science/article/B6V7V-3SWVJM5-2/2/b828dedb37896cb1901dd69778b602c4
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    Bibliographic Info

    Article provided by Elsevier in its journal Evaluation and Program Planning.

    Volume (Year): 20 (1997)
    Issue (Month): 2 (May)
    Pages: 129-135

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    Handle: RePEc:eee:epplan:v:20:y:1997:i:2:p:129-135

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    Web page: http://www.elsevier.com/locate/evalprogplan

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    1. Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
    2. Senf, Janet H. & Weiss, Barry D., 1991. "Patient satisfaction with health care: Intentions and change in plan," Evaluation and Program Planning, Elsevier, Elsevier, vol. 14(4), pages 299-306, January.
    3. Williams, Simon J. & Calnan, Michael, 1991. "Convergence and divergence: Assessing criteria of consumer satisfaction across general practice, dental and hospital care settings," Social Science & Medicine, Elsevier, vol. 33(6), pages 707-716, January.
    4. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer, vol. 16(3), pages 297-334, September.
    5. Ware, John E. & Snyder, Mary K. & Wright, W. Russell & Davies, Allyson R., 1983. "Defining and measuring patient satisfaction with medical care," Evaluation and Program Planning, Elsevier, Elsevier, vol. 6(3-4), pages 247-263, January.
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