Defining and measuring patient satisfaction with medical care
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Bibliographic InfoArticle provided by Elsevier in its journal Evaluation and Program Planning.
Volume (Year): 6 (1983)
Issue (Month): 3-4 (January)
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Web page: http://www.elsevier.com/locate/evalprogplan
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- Hundt, Natalie E. & Armento, Maria E.A. & Porter, Bennett & Cully, Jeffrey A. & Kunik, Mark E. & Stanley, Melinda, 2013. "Predictors of treatment satisfaction among older adults with anxiety in a primary care psychology program," Evaluation and Program Planning, Elsevier, vol. 37(C), pages 58-63.
- Gross, Revital & Nirel, Nurit, 1997. "Does budget-holding have a long-term effect on expenditure, staff and patients?," Health Policy, Elsevier, vol. 40(1), pages 43-67, April.
- Negron-Velazquez, Gisela & Alegria, Margarita & Vera, Mildred & Freeman, Daniel H., 1998. "Testing the service satisfaction scale in Puerto Rico," Evaluation and Program Planning, Elsevier, vol. 21(1), pages 81-92, February.
- Prof. Dr. Klaus Bendel & Prof. Dr. Wenzel Matiaske & Prof. Dr. Florian Schramm, 2000. "'Kundenzufriedenheit' bei ambulanten Pflegedienstleistern. Bestandsaufnahme und Vorschläge für ein stresstheoretisch fundiertes Messinstrument," Report 003, Werkstatt für Organisations- und Personalforschung.
- S. De Man & D. Vandaele & P. Gemmel, 2004. "The waiting experience and consumer perception of service quality in outpatient clinics," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/229, Ghent University, Faculty of Economics and Business Administration.
- Barksdale, Hiram Jr. & Johnson, Julie T. & Suh, Munshik, 1997. "A relationship maintenance model: A comparison between managed health care and traditional fee-for-service," Journal of Business Research, Elsevier, vol. 40(3), pages 237-247, November.
- Etter, Jean-Francois & Perneger, Thomas V., 1997. "Quantitative and qualitative assessment of patient satisfaction in a managed care plan," Evaluation and Program Planning, Elsevier, vol. 20(2), pages 129-135, May.
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