IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v223y2012i1p214-225.html
   My bibliography  Save this article

An environment-adjusted evaluation of citizen satisfaction with local police effectiveness: Evidence from a conditional Data Envelopment Analysis approach

Author

Listed:
  • Verschelde, Marijn
  • Rogge, Nicky

Abstract

Hard data alone are not sufficient to evaluate local police effectiveness in the new age of community policing. Citizens can provide useful feedback regarding strengths and weaknesses of police operations. However, citizen satisfaction indicators typically fail to accurately convey the multidimensional nature of local policing and account for characteristics that are non-controllable for the local police departments. In this paper, we construct a measure of perceived effectiveness of community oriented police forces that accounts for both multidimensional aspects of local policing and exogenous influences. In specific, this paper suggests the use of a multivariate conditional, robust order-m version of a non-parametric Data Envelopment Analysis approach with no inputs. We show the potentiality of the method by constructing and analyzing perceived effectiveness indicators of local police forces in Belgium. The findings suggest that perceived police effectiveness is significantly conditioned by the demographic and socioeconomic environment.

Suggested Citation

  • Verschelde, Marijn & Rogge, Nicky, 2012. "An environment-adjusted evaluation of citizen satisfaction with local police effectiveness: Evidence from a conditional Data Envelopment Analysis approach," European Journal of Operational Research, Elsevier, vol. 223(1), pages 214-225.
    • Handle: RePEc:eee:ejores:v:223:y:2012:i:1:p:214-225
    DOI: 10.1016/j.ejor.2012.05.044
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S037722171200433X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ejor.2012.05.044?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Bădin, Luiza & Daraio, Cinzia & Simar, Léopold, 2012. "How to measure the impact of environmental factors in a nonparametric production model," European Journal of Operational Research, Elsevier, vol. 223(3), pages 818-833.
    2. Wu, Tai-Hsi & Chen, Ming-Shiun & Yeh, Jin-Yii, 2010. "Measuring the performance of police forces in Taiwan using data envelopment analysis," Evaluation and Program Planning, Elsevier, vol. 33(3), pages 246-254, August.
    3. Leigh M. Drake & Richard Simper, 2004. "The economics of managerialism and the drive for efficiency in policing," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 25(8), pages 509-523.
    4. Cinzia Daraio & Léopold Simar, 2005. "Introducing Environmental Variables in Nonparametric Frontier Models: a Probabilistic Approach," Journal of Productivity Analysis, Springer, vol. 24(1), pages 93-121, September.
    5. Hwang, Eui-Gab & McGarrell, Edmund F. & Benson, Bruce L., 2005. "Public satisfaction with the South Korean Police: The effect of residential location in a rapidly industrializing nation," Journal of Criminal Justice, Elsevier, vol. 33(6), pages 585-599.
    6. Badin, Luiza & Daraio, Cinzia & Simar, Léopold, 2010. "Optimal bandwidth selection for conditional efficiency measures: A data-driven approach," European Journal of Operational Research, Elsevier, vol. 201(2), pages 633-640, March.
    7. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    8. Leigh Drake & Richard Simper, 2002. "X-efficiency and scale economies in policing: a comparative study using the distribution free approach and DEA," Applied Economics, Taylor & Francis Journals, vol. 34(15), pages 1859-1870.
    9. Daraio, Cinzia & Simar, Leopold, 2006. "A robust nonparametric approach to evaluate and explain the performance of mutual funds," European Journal of Operational Research, Elsevier, vol. 175(1), pages 516-542, November.
    10. Cherchye, Laurens & Knox Lovell, C.A. & Moesen, Wim & Van Puyenbroeck, Tom, 2007. "One market, one number? A composite indicator assessment of EU internal market dynamics," European Economic Review, Elsevier, vol. 51(3), pages 749-779, April.
    11. Drake, Leigh & Simper, R., 2003. "The measurement of English and Welsh police force efficiency: A comparison of distance function models," European Journal of Operational Research, Elsevier, vol. 147(1), pages 165-186, May.
    12. A. Charnes & W. W. Cooper & E. Rhodes, 1981. "Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through," Management Science, INFORMS, vol. 27(6), pages 668-697, June.
    13. Cao, Liqun & Stack, Steven & Sun, Yi, 1998. "Public attitudes toward the police: A comparative study between japan and america," Journal of Criminal Justice, Elsevier, vol. 26(4), pages 279-289, July.
    14. Cazals, Catherine & Florens, Jean-Pierre & Simar, Leopold, 2002. "Nonparametric frontier estimation: a robust approach," Journal of Econometrics, Elsevier, vol. 106(1), pages 1-25, January.
    15. Verschelde, Marijn & Rogge, Nicky, 2012. "A composite index of citizen satisfaction with local police services," Working Papers 2012/13, Hogeschool-Universiteit Brussel, Faculteit Economie en Management.
    16. Thanassoulis, Emmanuel, 1995. "Assessing police forces in England and Wales using data envelopment analysis," European Journal of Operational Research, Elsevier, vol. 87(3), pages 641-657, December.
    17. Leigh M. Drake & Richard Simper, 2005. "The Measurement Of Police Force Efficiency: An Assessment Of U.K. Home Office Policy," Contemporary Economic Policy, Western Economic Association International, vol. 23(4), pages 465-482, October.
    18. Sun, Shinn, 2002. "Measuring the relative efficiency of police precincts using data envelopment analysis," Socio-Economic Planning Sciences, Elsevier, vol. 36(1), pages 51-71, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Thyago Celso Cavalcante Nepomuceno & Katarina Tatiana Marques Santiago & Cinzia Daraio & Ana Paula Cabral Seixas Costa, 2022. "Exogenous crimes and the assessment of public safety efficiency and effectiveness," Annals of Operations Research, Springer, vol. 316(2), pages 1349-1382, September.
    2. Surender Kumar & Sudesh Kumar, 2015. "Does modernization improve performance: evidence from Indian police," European Journal of Law and Economics, Springer, vol. 39(1), pages 57-77, February.
    3. Gorman, Michael F. & Ruggiero, John, 2008. "Evaluating US state police performance using data envelopment analysis," International Journal of Production Economics, Elsevier, vol. 113(2), pages 1031-1037, June.
    4. Isabel-María García-Sánchez & Luis Rodríguez-Domínguez & Javier Parra-Domínguez, 2013. "Yearly evolution of police efficiency in Spain and explanatory factors," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 21(1), pages 31-62, January.
    5. De Witte, Kristof & Schiltz, Fritz, 2018. "Measuring and explaining organizational effectiveness of school districts: Evidence from a robust and conditional Benefit-of-the-Doubt approach," European Journal of Operational Research, Elsevier, vol. 267(3), pages 1172-1181.
    6. Cordero Ferrera, Jose Manuel & Alonso Morán, Edurne & Nuño Solís, Roberto & Orueta, Juan F. & Souto Arce, Regina, 2013. "Efficiency assessment of primary care providers: A conditional nonparametric approach," MPRA Paper 51926, University Library of Munich, Germany.
    7. Kristof De Witte & Laura López-Torres, 2017. "Efficiency in education: a review of literature and a way forward," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(4), pages 339-363, April.
    8. Sofia KOURTESI & Panos FOUSEKIS & Apostolos POLYMEROS, 2012. "Conditional Efficiency Estimation With Environmental Variables: Evidence From Greek Cereal Farms," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 11(1), pages 43-52.
    9. Julian Ramajo & Miguel A. Marquez & Geoffrey J. D. Hewings, 2021. "Addressing spatial dependence in technical efficiency estimation: A Spatial DEA frontier approach," Papers 2103.14063, arXiv.org.
    10. Luiza Bădin & Cinzia Daraio & Léopold Simar, 2014. "Explaining inefficiency in nonparametric production models: the state of the art," Annals of Operations Research, Springer, vol. 214(1), pages 5-30, March.
    11. Giménez, Víctor & Prior, Diego & Thieme, Claudio & Tortosa-Ausina, Emili, 2024. "International comparisons of COVID-19 pandemic management: What can be learned from activity analysis techniques?," Omega, Elsevier, vol. 122(C).
    12. Wu, Tai-Hsi & Chen, Ming-Shiun & Yeh, Jin-Yii, 2010. "Measuring the performance of police forces in Taiwan using data envelopment analysis," Evaluation and Program Planning, Elsevier, vol. 33(3), pages 246-254, August.
    13. Broadstock, David C. & Matousek, Roman & Meyer, Martin & Tzeremes, Nickolaos G., 2020. "Does corporate social responsibility impact firms' innovation capacity? The indirect link between environmental & social governance implementation and innovation performance," Journal of Business Research, Elsevier, vol. 119(C), pages 99-110.
    14. Rogge, Nicky & De Jaeger, Simon & Lavigne, Carolien, 2017. "Waste Performance of NUTS 2-regions in the EU: A Conditional Directional Distance Benefit-of-the-Doubt Model," Ecological Economics, Elsevier, vol. 139(C), pages 19-32.
    15. Fabio Pammolli & Francesco Porcelli & Francesco Vidoli & Guido Borà, 2014. "La spesa sanitaria delle Regioni in Italia - Saniregio 3," Working Papers CERM 02-2014, Competitività, Regole, Mercati (CERM).
    16. Fabio Pammolli & Francesco Porcelli & Francesco Vidoli & Monica Auteri & Guido Borà, 2017. "La spesa sanitaria delle Regioni in Italia - Saniregio2017," Working Papers CERM 01-2017, Competitività, Regole, Mercati (CERM).
    17. Cinzia Daraio & Léopold Simar & Paul W. Wilson, 2020. "Fast and efficient computation of directional distance estimators," Annals of Operations Research, Springer, vol. 288(2), pages 805-835, May.
    18. Kristof Witte & Nicky Rogge, 2010. "To publish or not to publish? On the aggregation and drivers of research performance," Scientometrics, Springer;Akadémiai Kiadó, vol. 85(3), pages 657-680, December.
    19. Bădin, Luiza & Daraio, Cinzia & Simar, Léopold, 2019. "A bootstrap approach for bandwidth selection in estimating conditional efficiency measures," European Journal of Operational Research, Elsevier, vol. 277(2), pages 784-797.
    20. Fritz Schiltz & Kristof Witte & Deni Mazrekaj, 2020. "Managerial efficiency and efficiency differentials in adult education: a conditional and bias-corrected efficiency analysis," Annals of Operations Research, Springer, vol. 288(2), pages 529-546, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:223:y:2012:i:1:p:214-225. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.