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An environment-adjusted evaluation of citizen satisfaction with local police effectiveness: Evidence from a conditional Data Envelopment Analysis approach

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  • Verschelde, Marijn
  • Rogge, Nicky

Abstract

Hard data alone are not sufficient to evaluate local police effectiveness in the new age of community policing. Citizens can provide useful feedback regarding strengths and weaknesses of police operations. However, citizen satisfaction indicators typically fail to accurately convey the multidimensional nature of local policing and account for characteristics that are non-controllable for the local police departments. In this paper, we construct a measure of perceived effectiveness of community oriented police forces that accounts for both multidimensional aspects of local policing and exogenous influences. In specific, this paper suggests the use of a multivariate conditional, robust order-m version of a non-parametric Data Envelopment Analysis approach with no inputs. We show the potentiality of the method by constructing and analyzing perceived effectiveness indicators of local police forces in Belgium. The findings suggest that perceived police effectiveness is significantly conditioned by the demographic and socioeconomic environment.

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Bibliographic Info

Article provided by Elsevier in its journal European Journal of Operational Research.

Volume (Year): 223 (2012)
Issue (Month): 1 ()
Pages: 214-225

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Handle: RePEc:eee:ejores:v:223:y:2012:i:1:p:214-225

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Web page: http://www.elsevier.com/locate/eor

Related research

Keywords: Data Envelopment Analysis; Local police effectiveness; Citizen survey; Conditional efficiency;

References

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  1. Leigh M. Drake & Richard Simper, 2004. "The economics of managerialism and the drive for efficiency in policing," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 25(8), pages 509-523.
  2. Wu, Tai-Hsi & Chen, Ming-Shiun & Yeh, Jin-Yii, 2010. "Measuring the performance of police forces in Taiwan using data envelopment analysis," Evaluation and Program Planning, Elsevier, vol. 33(3), pages 246-254, August.
  3. Hwang, Eui-Gab & McGarrell, Edmund F. & Benson, Bruce L., 2005. "Public satisfaction with the South Korean Police: The effect of residential location in a rapidly industrializing nation," Journal of Criminal Justice, Elsevier, vol. 33(6), pages 585-599.
  4. Thanassoulis, Emmanuel, 1995. "Assessing police forces in England and Wales using data envelopment analysis," European Journal of Operational Research, Elsevier, vol. 87(3), pages 641-657, December.
  5. Daraio, Cinzia & Simar, Leopold, 2006. "A robust nonparametric approach to evaluate and explain the performance of mutual funds," European Journal of Operational Research, Elsevier, vol. 175(1), pages 516-542, November.
  6. Sun, Shinn, 2002. "Measuring the relative efficiency of police precincts using data envelopment analysis," Socio-Economic Planning Sciences, Elsevier, vol. 36(1), pages 51-71, March.
  7. Leigh Drake & Richard Simper, 2002. "X-efficiency and scale economies in policing: a comparative study using the distribution free approach and DEA," Applied Economics, Taylor & Francis Journals, vol. 34(15), pages 1859-1870.
  8. Cao, Liqun & Stack, Steven & Sun, Yi, 1998. "Public attitudes toward the police: A comparative study between japan and america," Journal of Criminal Justice, Elsevier, vol. 26(4), pages 279-289, July.
  9. Laurens Cherchye & Knox Lovell & Wim Moesen & Tom Van Puyenbroeck, 2005. "One Market, One Number? A Composite Indicator Assessment of EU Internal Market Dynamics," Public Economics Working Paper Series ces0513, Katholieke Universiteit Leuven, Centrum voor Economische Studiën, Working Group Public Economics.
  10. Luiza Badin & Cinzia Daraio & Léopold Simar, 2008. "Optimal Bandwidth Selection for Conditional Efficiency Measures: a Data-driven Approach," LEM Papers Series 2008/22, Laboratory of Economics and Management (LEM), Sant'Anna School of Advanced Studies, Pisa, Italy.
  11. Leigh M. Drake & Richard Simper, 2005. "The Measurement Of Police Force Efficiency: An Assessment Of U.K. Home Office Policy," Contemporary Economic Policy, Western Economic Association International, vol. 23(4), pages 465-482, October.
  12. A. Charnes & W. W. Cooper & E. Rhodes, 1981. "Evaluating Program and Managerial Efficiency: An Application of Data Envelopment Analysis to Program Follow Through," Management Science, INFORMS, vol. 27(6), pages 668-697, June.
  13. Cinzia Daraio & Leopold Simar, 2003. "Introducing Environmental Variables in Nonparametric Frontier Models: a Probabilistic Approach," LEM Papers Series 2003/17, Laboratory of Economics and Management (LEM), Sant'Anna School of Advanced Studies, Pisa, Italy.
  14. Verschelde, Marijn & Rogge, Nicky, 2012. "A composite index of citizen satisfaction with local police services," Working Papers 2012/13, Hogeschool-Universiteit Brussel, Faculteit Economie en Management.
  15. Bădin, Luiza & Daraio, Cinzia & Simar, Léopold, 2012. "How to measure the impact of environmental factors in a nonparametric production model," European Journal of Operational Research, Elsevier, vol. 223(3), pages 818-833.
  16. Drake, Leigh & Simper, R., 2003. "The measurement of English and Welsh police force efficiency: A comparison of distance function models," European Journal of Operational Research, Elsevier, vol. 147(1), pages 165-186, May.
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Cited by:
  1. Cordero Ferrera, Jose Manuel & Alonso Morán, Edurne & Nuño Solís, Roberto & Orueta, Juan F. & Souto Arce, Regina, 2013. "Efficiency assessment of primary care providers: A conditional nonparametric approach," MPRA Paper 51926, University Library of Munich, Germany.

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