IDEAS home Printed from https://ideas.repec.org/a/eee/cysrev/v38y2014icp133-141.html
   My bibliography  Save this article

Private child welfare agency managers' perceptions of the effectiveness of different performance management strategies

Author

Listed:
  • Collins-Camargo, Crystal
  • Chuang, Emmeline
  • McBeath, Bowen
  • Bunger, Alicia C.

Abstract

In all states, public and private child welfare agencies partner in an effort to deliver effective and accountable services to children and families (Collins-Camargo, Ensign, & Flaherty, 2008). While anecdotal information suggests that managers in competitive markets have incentives to carefully select and implement performance management strategies (McBeath, Briggs, & Aisenberg, 2009; Smith, 2010), little is known about the effectiveness of these strategies. This paper explores managerial perceptions regarding the usefulness of three techniques for performance management: supervisory review within the human resources model; priority review within internal processes; and outcomes management within the rational goal model. Managerial perceptions of the effectiveness of these efforts are examined in relation to organizational characteristics, capacity, and interagency competition.

Suggested Citation

  • Collins-Camargo, Crystal & Chuang, Emmeline & McBeath, Bowen & Bunger, Alicia C., 2014. "Private child welfare agency managers' perceptions of the effectiveness of different performance management strategies," Children and Youth Services Review, Elsevier, vol. 38(C), pages 133-141.
    • Handle: RePEc:eee:cysrev:v:38:y:2014:i:c:p:133-141
    DOI: 10.1016/j.childyouth.2014.01.019
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0190740914000322
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.childyouth.2014.01.019?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. McBeath, Bowen & Briggs, Harold E. & Aisenberg, Eugene, 2009. "The role of child welfare managers in promoting agency performance through experimentation," Children and Youth Services Review, Elsevier, vol. 31(1), pages 112-118, January.
    2. Hannah, Gordon & Ray, Marilyn & Wandersman, Abraham & Chien, Victoria H., 2010. "Developing performance-based contracts between agencies and service providers: Results from a Getting To Outcomes support system with social service agencies," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1430-1436, October.
    3. Tan, Kim Hua & Rae, Rosalind H., 2009. "Uncovering the links between regulation and performance measurement," International Journal of Production Economics, Elsevier, vol. 122(1), pages 449-457, November.
    4. Courtney, Mark E. & Needell, Barbara & Wulczyn, Fred, 2004. "Unintended consequences of the push for accountability: the case of national child welfare performance standards," Children and Youth Services Review, Elsevier, vol. 26(12), pages 1141-1154, December.
    5. Bunger, Alicia C. & Collins-Camargo, Crystal & McBeath, Bowen & Chuang, Emmeline & Pérez-Jolles, Monica & Wells, Rebecca, 2014. "Collaboration, competition, and co-opetition: Interorganizational dynamics between private child welfare agencies and child serving sectors," Children and Youth Services Review, Elsevier, vol. 38(C), pages 113-122.
    6. H. Brinton Milward & Keith Provan, 2003. "Managing the hollow state Collaboration and contracting," Public Management Review, Taylor & Francis Journals, vol. 5(1), pages 1-18, March.
    7. Collins-Camargo, Crystal & Sullivan, Dana & Murphy, April, 2011. "Use of data to assess performance and promote outcome achievement by public and private child welfare agency staff," Children and Youth Services Review, Elsevier, vol. 33(2), pages 330-339, February.
    8. Figlio, David N. & Kenny, Lawrence W., 2009. "Public sector performance measurement and stakeholder support," Journal of Public Economics, Elsevier, vol. 93(9-10), pages 1069-1077, October.
    9. Courtney, Mark E., 2000. "Managed care and child welfare services: What are the issues?," Children and Youth Services Review, Elsevier, vol. 22(2), pages 87-91, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Griffiths, Austin & Holderfield-Gaither, Emily & Funge, Simon P. & Warfel, Erin T., 2021. "Satisfaction, willingness, and well-being: Examining the perceptions of a statewide sample of public and private foster parents," Children and Youth Services Review, Elsevier, vol. 121(C).
    2. Almeida Prado Cestari, José Marcelo & Pinheiro de Lima, Edson & Deschamps, Fernando & Morton Van Aken, Eileen & Treinta, Fernanda & Moura, Louisi Francis, 2018. "A case study extension methodology for performance measurement diagnosis in nonprofit organizations," International Journal of Production Economics, Elsevier, vol. 203(C), pages 225-238.
    3. Collins-Camargo, Crystal & Hollie, Mary & McBeath, Bowen, 2014. "Private child and family serving agencies: Implications of national survey results for policy and managerial practice," Children and Youth Services Review, Elsevier, vol. 38(C), pages 142-149.
    4. Murphy Haley & Robichau Robbie Waters, 2016. "Governmental Influences on Organizational Capacity: The Case of Child Welfare Nonprofits," Nonprofit Policy Forum, De Gruyter, vol. 7(3), pages 339-367, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Collins-Camargo, Crystal & Hollie, Mary & McBeath, Bowen, 2014. "Private child and family serving agencies: Implications of national survey results for policy and managerial practice," Children and Youth Services Review, Elsevier, vol. 38(C), pages 142-149.
    2. Chuang, Emmeline & Collins-Camargo, Crystal & McBeath, Bowen & Jolles, Monica Pérez, 2023. "Organizational supports for evidence use in child welfare," Children and Youth Services Review, Elsevier, vol. 155(C).
    3. McBeath, Bowen & Collins-Camargo, Crystal & Chuang, Emmeline & Wells, Rebecca & Bunger, Alicia C. & Jolles, Mónica Pérez, 2014. "New directions for research on the organizational and institutional context of child welfare agencies: Introduction to the symposium on “The Organizational and Managerial Context of Private Child Welf," Children and Youth Services Review, Elsevier, vol. 38(C), pages 83-92.
    4. Gomez, Rebecca J. & Travis, Dnika J. & Ayers-Lopez, Susan & Schwab, A. James, 2010. "In search of innovation: A national qualitative analysis of child welfare recruitment and retention efforts," Children and Youth Services Review, Elsevier, vol. 32(5), pages 664-671, May.
    5. Seth Gershenson, 2016. "Performance Standards and Employee Effort: Evidence From Teacher Absences," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 35(3), pages 615-638, June.
    6. Feng, Li & Figlio, David & Sass, Tim, 2018. "School accountability and teacher mobility," Journal of Urban Economics, Elsevier, vol. 103(C), pages 1-17.
    7. Mason, Robin & Du Mont, Janice & Paterson, Maeve & Hyman, Ilene, 2018. "Experiences of child protection workers in collaborating with adult mental health providers: An exploratory study from Ontario, Canada," Children and Youth Services Review, Elsevier, vol. 86(C), pages 271-276.
    8. Koh, Eun & Testa, Mark F., 2011. "Children discharged from kin and non-kin foster homes: Do the risks of foster care re-entry differ?," Children and Youth Services Review, Elsevier, vol. 33(9), pages 1497-1505, September.
    9. Chung, Leanne & Lo, Carlos Wing-Hung & Li, Pansy Hon Ying, 2016. "The interaction effects of institutional constraints on managerial intentions and sustainable performance," International Journal of Production Economics, Elsevier, vol. 181(PB), pages 374-383.
    10. Connell, Christian M. & Bory, Christopher T. & Huang, Cindy Y. & Genovese, Maegan & Caron, Colleen & Tebes, Jacob Kraemer, 2019. "Caseworker assessment of child risk and functioning and their relation to service use in the child welfare system," Children and Youth Services Review, Elsevier, vol. 99(C), pages 81-86.
    11. Camargo, Braz & Camelo, Rafael & Firpo, Sergio & Ponczek, Vladimir, 2014. "Information, Market Incentives, and Student Performance," IZA Discussion Papers 7941, Institute of Labor Economics (IZA).
    12. Döring, Matthias & Löbel, Stephan, 2018. "Street-Level Bureaucrats und Intermediäre: Konflikt oder Symbiose?," SocArXiv ngmja, Center for Open Science.
    13. Kuznetsova, O. P. & Kuzmenko, A. A. & Yumaev, E. A., 2017. "Mega-clusters as a tool of interregional cooperation in tourists field," R-Economy, Ural Federal University, Graduate School of Economics and Management, vol. 3(1), pages 40-49.
    14. Sonia Hélie & Marie-Andrée Poirier & Tonino Esposito & Daniel Turcotte, 2017. "Placement Stability, Cumulative Time in Care, and Permanency: Using Administrative Data from CPS to Track Placement Trajectories," IJERPH, MDPI, vol. 14(11), pages 1-17, November.
    15. Tan, Kim Hua & Chung, Leanne & Shi, Lei & Chiu, Anthony, 2017. "Reprint "Unpacking the indirect effects and consequences of environmental"," International Journal of Production Economics, Elsevier, vol. 190(C), pages 22-30.
    16. Almeida Prado Cestari, José Marcelo & Pinheiro de Lima, Edson & Deschamps, Fernando & Morton Van Aken, Eileen & Treinta, Fernanda & Moura, Louisi Francis, 2018. "A case study extension methodology for performance measurement diagnosis in nonprofit organizations," International Journal of Production Economics, Elsevier, vol. 203(C), pages 225-238.
    17. Strand, Virginia C. & Spath, Robin & Bosco-Ruggiero, Stephanie, 2010. "So you have a stable child welfare workforce -- What's next?," Children and Youth Services Review, Elsevier, vol. 32(3), pages 338-345, March.
    18. Chuang, Emmeline & Collins-Camargo, Crystal & McBeath, Bowen & Wells, Rebecca & Bunger, Alicia, 2014. "An empirical typology of private child and family serving agencies," Children and Youth Services Review, Elsevier, vol. 38(C), pages 101-112.
    19. Montserrat, Carme & Llosada-Gistau, Joan & Fuentes-Peláez, Nuria, 2020. "Child, family and system variables associated to breakdowns in family foster care," Children and Youth Services Review, Elsevier, vol. 109(C).
    20. Tan, Kim Hua & Chung, Leanne & Shi, Lei & Chiu, Anthony, 2017. "Unpacking the indirect effects and consequences of environmental regulation," International Journal of Production Economics, Elsevier, vol. 186(C), pages 46-54.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:cysrev:v:38:y:2014:i:c:p:133-141. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/childyouth .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.