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The Use of Performance Indicators in the Public Sector

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  • Peter Smith

Abstract

Performance indicators have become ubiquitous in the public sector. In this paper, recent developments are assessed in relation to work in the private sector, where public reporting of activity has a much longer history. It is shown that lines of accountability are far more complex in the public sector. A history of initiatives to 1989 in the UK is followed by a brief survey of the analytic techniques available to interpret performance indicators. The paper ends with an attempt to trace the purposes underlying the various initiatives described and warns of the possible inefficiencies that they might induce.

Suggested Citation

  • Peter Smith, 1990. "The Use of Performance Indicators in the Public Sector," Journal of the Royal Statistical Society Series A, Royal Statistical Society, vol. 153(1), pages 53-72, January.
    • Handle: RePEc:bla:jorssa:v:153:y:1990:i:1:p:53-72
    DOI: 10.2307/2983096
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    Cited by:

    1. Paul Hewson & Keming Yu, 2008. "Quantile regression for binary performance indicators," Applied Stochastic Models in Business and Industry, John Wiley & Sons, vol. 24(5), pages 401-418, September.
    2. Corton, Maria Luisa, 2003. "Benchmarking in the Latin American water sector: the case of Peru," Utilities Policy, Elsevier, vol. 11(3), pages 133-142, September.
    3. Mihail Busu, 2020. "A Market Concentration Analysis of the Biomass Sector in Romania," Resources, MDPI, vol. 9(6), pages 1-10, May.
    4. Carlos Alberto Barreto Nieto & William Orlando Prieto Bustos & Henry Antonio Mendoza, 2012. "Un índice de concentración del presupuesto público," Revista Equidad y Desarrollo, Universidad de la Salle, September.
    5. Wilding, Anna & Munford, Luke & Guthrie, Bruce & Kontopantelis, Evangelos & Sutton, Matt, 2022. "Family doctor responses to changes in target stringency under financial incentives," Journal of Health Economics, Elsevier, vol. 85(C).
    6. Muhammad Umar Shahzad, 2018. "Organizational Context Factors Influencing Procedural Justice in Performance Management System: A Research Framework," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 5(2), pages 64-85, October.
    7. David Mason & Carola Hillenbrand & Kevin Money, 2014. "Are Informed Citizens More Trusting? Transparency of Performance Data and Trust Towards a British Police Force," Journal of Business Ethics, Springer, vol. 122(2), pages 321-341, June.
    8. Keirstead, James & Schulz, Niels B., 2010. "London and beyond: Taking a closer look at urban energy policy," Energy Policy, Elsevier, vol. 38(9), pages 4870-4879, September.
    9. Antonio Giuffrida & Hugh Gravelle, 2001. "Measuring performance in primary care: econometric analysis and DEA," Applied Economics, Taylor & Francis Journals, vol. 33(2), pages 163-175.
    10. Mariam, Yohannes & Coffin, Garth & Eisemon, Thomas, 1993. "Production efficiency in Peasant Agriculture: The Case of Mixed Farming System in the Ethiopian Highlands," MPRA Paper 406, University Library of Munich, Germany, revised 12 Aug 1994.
    11. Cavalluzzo, Ken S. & Ittner, Christopher D., 2004. "Implementing performance measurement innovations: evidence from government," Accounting, Organizations and Society, Elsevier, vol. 29(3-4), pages 243-267.
    12. Krzysztof Opolski & Piotr Modzelewski, 2009. "Quality and efficiency in the local government-methodological approach," Ekonomia journal, Faculty of Economic Sciences, University of Warsaw, vol. 22.
    13. Giovanni C. Porzio & Giancarlo Ragozini & Domenico Vistocco, 2008. "On the use of archetypes as benchmarks," Applied Stochastic Models in Business and Industry, John Wiley & Sons, vol. 24(5), pages 419-437, September.
    14. Schang, Laura & Morton, Alec & DaSilva, Philip & Bevan, Gwyn, 2014. "From data to decisions? Exploring how healthcare payers respond to the NHS Atlas of Variation in Healthcare in England," Health Policy, Elsevier, vol. 114(1), pages 79-87.
    15. Productivity Commission, 2002. "International benchmarking of the Australian waterfront," Microeconomics 0207010, University Library of Munich, Germany.
    16. Noto, Guido & Belardi, Paolo & Vainieri, Milena, 2020. "Unintended consequences of expenditure targets on resource allocation in health systems," Health Policy, Elsevier, vol. 124(4), pages 462-469.
    17. Johnes, Jill, 1996. "Performance assessment in higher education in Britain," European Journal of Operational Research, Elsevier, vol. 89(1), pages 18-33, February.
    18. Hezri, Adnan A. & Dovers, Stephen R., 2006. "Sustainability indicators, policy and governance: Issues for ecological economics," Ecological Economics, Elsevier, vol. 60(1), pages 86-99, November.
    19. David Buck & Christine Godfrey & Antony Morgan, 1996. "Performance indicators and health promition targets," Working Papers 150chedp, Centre for Health Economics, University of York.
    20. Cook, Thomas J. & Vansant, Jerry & Stewart, Leslie & Adrian, Jamie, 1995. "Performance measurement: Lessons learned for development management," World Development, Elsevier, vol. 23(8), pages 1303-1315, August.
    21. Nicholas Longford & D. B. Rubin, 2006. "Performance assessment and league tables. Comparing like with like," Economics Working Papers 994, Department of Economics and Business, Universitat Pompeu Fabra.
    22. Virginia Rosales-López, 2008. "Economics of court performance: an empirical analysis," European Journal of Law and Economics, Springer, vol. 25(3), pages 231-251, June.

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