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Consumer Behavior Towards Shopping Malls: A Systematic Narrative Review

Author

Listed:
  • Shahzad Nasim

    (Hamdard Institute of Education and Social Sciences, Faculty of Social Sciences and Humanities, Hamdard University, Karachi)

  • Musarrat Shamshir

    (Associate Professor, Hamdard Institute of Education and Social Sciences, Faculty of Social Sciences and Humanities, Hamdard University, Karachi)

Abstract

The purpose of the study is to recognize the factors that influence the consumer’s behavior towards shopping centers.Along with this study endeavors have been made to investigate different components which influence the consumer behavior towards shopping mall.This literature review found the consumer preferences towards shopping mall.Customers do not go shopping mall only for shopping but also for entertainment.Different studies denote that there are numerous factors that appeal the customer towards shopping mall.This work will definitely help shopkeepers or retailers to make changes if any in the mall in order to attract customers and satisfying their needs and wants and also important for the development of a mall.After reexamining of 100 papers on consumer behavior towards shopping mall author recognized that shopping environment, ease of shopping, availability of different products, showbiz offered at malls, parking facility, good product quality, discount and sales promotion are the factors that convince the Shoppers to visit shopping malls with entertainment.

Suggested Citation

  • Shahzad Nasim & Musarrat Shamshir, 2018. "Consumer Behavior Towards Shopping Malls: A Systematic Narrative Review," IBT Journal of Business Studies (JBS), Ilma University, Faculty of Management Science, vol. 14(1), pages 81-94.
    • Handle: RePEc:aib:ibtjbs:v:14:y:2018:i:1:p:81-94
    DOI: https://doi.org/10.46745/ilma.ibtjbs.2018.141.7
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    References listed on IDEAS

    as
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