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Content
July 1997, Volume 17, Issue 3
- 47-51 An Application of Keaveney’s Model of Service Switching Behaviour to GP Fundholders
by Carolyn Strong & Stuart Hanmer Lloyd
April 1997, Volume 17, Issue 2
- 3-4 Editorial
by Colin Talbot - 4-6 Competition For All
by Borrie - 6-8 Will Increased Lorry Weights Really Bring Benefits
by Julia Clarke - 9-16 Public Management: Raising Our Game
by Paul Jervis & Sue Richards
January 1997, Volume 17, Issue 1
- 3-4 Viewpoint: Editorial
by Francis Terry - 4-5 Viewpoint: Cash or Kind? Partnership Schemes and the Welfare State
by Peter Taylor - 5-6 Viewpoint: Why a New Local Governance is Needed
by Alan Pike - 7-18 Trajectories of Reform: Public Management Change in Four Countries
by Christopher Pollitt & Hilkka Summa - 19-25 From Performance Measurement to Performance Enhancement: An Information System Case-Study from the Administration of Justice
by John W. Raine & Michael J. Willson - 27-34 Quality Defined by Public Service Users—The Case of the Avon Probation Service
by Mike Broussine & Rob Wakefield - 35-42 Competition and Efficiency after Privatization: The Role of the NAO
by Ron Hodges - 43-48 Relations with Non-Elected Agencies: Local Authority Good Practice
by Chris Painter & Kester Isaac-Henry - 49-53 Civil Service Reform in the Republic of Ireland
by Richard Boyle - 55-62 Towards Total Quality Management in a Supportive Employment Workplace
by Talib Younis & Tony Boland