Sharing delay information in service systems: a literature survey

Citations

Cited by:

1. Siddharth Prakash Singh & Mohammad Delasay & Alan Scheller‐Wolf, 2023. "Real‐time delay announcement under competition," Production and Operations Management, Production and Operations Management Society, vol. 32(3), pages 863-881, March.
2. Abdoun Sylia & Taleb Samira, 2024. "Strategic Joining in an Unobservable Markovian Queue with Differentiated Vacations," SN Operations Research Forum, Springer, vol. 5(3), pages 1-27, September.
3. Youxin Liu & Liwei Liu & Tao Jiang & Xudong Chai, 2024. "Strategic Queueing Behavior of Two Groups of Patients in a Healthcare System," Mathematics, MDPI, vol. 12(10), pages 1-21, May.
4. Yuan, Xuchuan & Brian Hwarng, H., 2023. "Examining the dynamics of reactive capacity allocation through a chaos lens," European Journal of Operational Research, Elsevier, vol. 308(2), pages 912-928.
5. Harish Guda & Milind Dawande & Ganesh Janakiraman, 2023. "The economics of process transparency," Production and Operations Management, Production and Operations Management Society, vol. 32(6), pages 1812-1829, June.
6. Jake Clarkson & Konstantin Avrachenkov & Eitan Altman, 2025. "Queues with inspection cost: To see or not to see?," Queueing Systems: Theory and Applications, Springer, vol. 109(2), pages 1-34, June.
7. Jianfu Wang & Ming Hu, 2020. "Efficient Inaccuracy: User-Generated Information Sharing in a Queue," Management Science, INFORMS, vol. 66(10), pages 4648-4666, October.
8. Jerry Anunrojwong & Krishnamurthy Iyer & Vahideh Manshadi, 2023. "Information Design for Congested Social Services: Optimal Need-Based Persuasion," Management Science, INFORMS, vol. 69(7), pages 3778-3796, July.
   • Jerry Anunrojwong & Krishnamurthy Iyer & Vahideh Manshadi, 2020. "Information Design for Congested Social Services: Optimal Need-Based Persuasion," Papers 2005.07253, arXiv.org, revised Oct 2022.
9. Antonis Economou, 2022. "How much information should be given to the strategic customers of a queueing system?," Queueing Systems: Theory and Applications, Springer, vol. 100(3), pages 421-423, April.
10. Opher Baron & Antonis Economou & Athanasia Manou, 2022. "Increasing social welfare with delays: Strategic customers in the M/G/1 orbit queue," Production and Operations Management, Production and Operations Management Society, vol. 31(7), pages 2907-2924, July.
11. Sweeney, Kevin D. & Sweeney, Donald C. & Campbell, James F., 2019. "The performance of priority dispatching rules in a complex job shop: A study on the Upper Mississippi River," International Journal of Production Economics, Elsevier, vol. 216(C), pages 154-172.
12. Dimitrios Logothetis & Antonis Economou, 2023. "The impact of information on transportation systems with strategic customers," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2189-2206, July.
13. Pengfei Guo & Moshe Haviv & Zhenwei Luo & Yulan Wang, 2022. "Optimal queue length information disclosure when service quality is uncertain," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 1912-1927, May.
14. Gui, Dan-Yang & Liu, Shixiong & Dai, Yu & Liu, Ying & Wang, Xiaoli & Huang, Huiying, 2021. "Greater patience and monetary expenditure: How shopping with companions influences purchase decisions," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
15. Furman, Eugene & Diamant, Adam, 2025. "Optimal capacity planning for cloud service providers with periodic, time-varying demand," European Journal of Operational Research, Elsevier, vol. 322(1), pages 133-146.
16. Achal Bassamboo & Rouba Ibrahim, 2021. "A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement," Management Science, INFORMS, vol. 67(7), pages 4191-4208, July.
17. Tesnim Naceur & Yezekael Hayel, 2020. "Deterministic state-based information disclosure policies and social welfare maximization in strategic queueing systems," Queueing Systems: Theory and Applications, Springer, vol. 96(3), pages 303-328, December.
18. Ward Whitt, 2018. "A broad view of queueing theory through one issue," Queueing Systems: Theory and Applications, Springer, vol. 89(1), pages 3-14, June.
19. Antonis Economou & Vidyadhar Kulkarni, 2020. "Editorial introduction to the special issue on ‘Strategic queueing: game-theoretic models in queueing theory’—part 1," Queueing Systems: Theory and Applications, Springer, vol. 96(3), pages 201-203, December.
20. Caner Canyakmaz & Tamer Boyaci, 2018. "Queueing systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04_R1, ESMT European School of Management and Technology, revised 01 Oct 2020.
21. Nur Sunar & Yichen Tu & Serhan Ziya, 2021. "Pooled vs. Dedicated Queues when Customers Are Delay-Sensitive," Management Science, INFORMS, vol. 67(6), pages 3785-3802, June.
22. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
23. Qiuping Yu & Yiming Zhang & Yong-Pin Zhou, 2022. "Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform," Management Science, INFORMS, vol. 68(8), pages 5745-5757, August.
24. Tao Jiang & Li Gao & Xudong Chai, 2023. "Equilibrium Queueing Strategies in M/G/1 Queues with the Reference Time Effect," Methodology and Computing in Applied Probability, Springer, vol. 25(4), pages 1-27, December.
25. Fabian Schéele & Darek M. Haftor & Natallia Pashkevich, 2022. "Predicting delays in service operations," Service Business, Springer;Pan-Pacific Business Association, vol. 16(2), pages 211-226, June.
26. Najiya Fatma & Varun Ramamohan, 2023. "Patient diversion using real-time delay predictions across healthcare facility networks," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 45(2), pages 437-476, June.
27. Caner Canyakmaz & Tamer Boyaci, 2018. "Opaque queues: Service systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04, ESMT European School of Management and Technology.
28. Olga Bountali & Apostolos Burnetas & Lerzan Örmeci, 2022. "Join, balk, or jettison? The effect of flexibility and ranking knowledge in systems with batch arrivals," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3505-3524, September.