IDEAS home Printed from https://ideas.repec.org/r/inm/oropre/v22y1974i4p808-823.html
   My bibliography  Save this item

The Operator-Scheduling Problem: A Network-Flow Approach

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Elvin Coban & Aliza Heching & Alan Scheller‐Wolf, 2019. "Service Center Staffing with Cross‐Trained Agents and Heterogeneous Customers," Production and Operations Management, Production and Operations Management Society, vol. 28(4), pages 788-809, April.
  2. Tolga Çezik & Oktay Günlük & Hanan Luss, 2001. "An integer programming model for the weekly tour scheduling problem," Naval Research Logistics (NRL), John Wiley & Sons, vol. 48(7), pages 607-624, October.
  3. Dietz, Dennis C., 2011. "Practical scheduling for call center operations," Omega, Elsevier, vol. 39(5), pages 550-557, October.
  4. Giovanni Felici & Claudio Gentile, 2004. "A Polyhedral Approach for the Staff Rostering Problem," Management Science, INFORMS, vol. 50(3), pages 381-393, March.
  5. Robbins, Thomas R. & Harrison, Terry P., 2010. "A stochastic programming model for scheduling call centers with global Service Level Agreements," European Journal of Operational Research, Elsevier, vol. 207(3), pages 1608-1619, December.
  6. Saravanan Kesavan & Susan J. Lambert & Joan C. Williams & Pradeep K. Pendem, 2022. "Doing Well by Doing Good: Improving Retail Store Performance with Responsible Scheduling Practices at the Gap, Inc," Management Science, INFORMS, vol. 68(11), pages 7818-7836, November.
  7. Brusco, Michael J. & Johns, Tony R., 1996. "A sequential integer programming method for discontinuous labor tour scheduling," European Journal of Operational Research, Elsevier, vol. 95(3), pages 537-548, December.
  8. Brusco, Michael J. & Jacobs, Larry W., 1998. "Eliminating redundant columns in continuous tour scheduling problems," European Journal of Operational Research, Elsevier, vol. 111(3), pages 518-525, December.
  9. Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
  10. Thompson, Gary M. & Pullman, Madeleine E., 2007. "Scheduling workforce relief breaks in advance versus in real-time," European Journal of Operational Research, Elsevier, vol. 181(1), pages 139-155, August.
  11. Peter Brucker & Rong Qu, 2014. "Network flow models for intraday personnel scheduling problems," Annals of Operations Research, Springer, vol. 218(1), pages 107-114, July.
  12. Linda V. Green & Peter J. Kolesar & João Soares, 2001. "Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands," Operations Research, INFORMS, vol. 49(4), pages 549-564, August.
  13. Lusby, Richard Martin & Range, Troels Martin & Larsen, Jesper, 2016. "A Benders decomposition-based matheuristic for the Cardinality Constrained Shift Design Problem," European Journal of Operational Research, Elsevier, vol. 254(2), pages 385-397.
  14. Chu, Sydney C.K., 2007. "Generating, scheduling and rostering of shift crew-duties: Applications at the Hong Kong International Airport," European Journal of Operational Research, Elsevier, vol. 177(3), pages 1764-1778, March.
  15. Gary M. Thompson, 1997. "Labor staffing and scheduling models for controlling service levels," Naval Research Logistics (NRL), John Wiley & Sons, vol. 44(8), pages 719-740, December.
  16. Linda V. Green & Peter J. Kolesar, 1998. "A Note on Approximating Peak Congestion in Mt/G/\infty Queues with Sinusoidal Arrivals," Management Science, INFORMS, vol. 44(11-Part-2), pages 137-144, November.
  17. Banu Sungur & Cemal Özgüven & Yasemin Kariper, 2017. "Shift scheduling with break windows, ideal break periods, and ideal waiting times," Flexible Services and Manufacturing Journal, Springer, vol. 29(2), pages 203-222, June.
  18. Ernst, A. T. & Jiang, H. & Krishnamoorthy, M. & Sier, D., 2004. "Staff scheduling and rostering: A review of applications, methods and models," European Journal of Operational Research, Elsevier, vol. 153(1), pages 3-27, February.
  19. Cree S. Dawson & Charles J. McCallum & R. Bradford Murphy & Eric Wolman, 2000. "Operations Research at Bell Laboratories through the 1970s: Part II," Operations Research, INFORMS, vol. 48(3), pages 351-361, June.
  20. Anuj Mehrotra & Kenneth E. Murphy & Michael A. Trick, 2000. "Optimal shift scheduling: A branch‐and‐price approach," Naval Research Logistics (NRL), John Wiley & Sons, vol. 47(3), pages 185-200, April.
  21. Brucker, Peter & Qu, Rong & Burke, Edmund, 2011. "Personnel scheduling: Models and complexity," European Journal of Operational Research, Elsevier, vol. 210(3), pages 467-473, May.
  22. Henao, César Augusto & Ferrer, Juan Carlos & Muñoz, Juan Carlos & Vera, Jorge, 2016. "Multiskilling with closed chains in a service industry: A robust optimization approach," International Journal of Production Economics, Elsevier, vol. 179(C), pages 166-178.
  23. Haoyan Sun & Jianqing Chen & Ming Fan, 2021. "Effect of Live Chat on Traffic‐to‐Sales Conversion: Evidence from an Online Marketplace," Production and Operations Management, Production and Operations Management Society, vol. 30(5), pages 1201-1219, May.
  24. Brusco, Michael J. & Jacobs, Larry W., 1995. "Cost analysis of alternative formulations for personnel scheduling in continuously operating organizations," European Journal of Operational Research, Elsevier, vol. 86(2), pages 249-261, October.
  25. Kumar, Sameer & Arora, Sant, 1999. "Efficient workforce scheduling for a serial processing environment: a case study at Minneapolis Star Tribune," Omega, Elsevier, vol. 27(1), pages 115-127, February.
  26. Attila Tóth & Miklós Krész, 2013. "An efficient solution approach for real-world driver scheduling problems in urban bus transportation," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 21(1), pages 75-94, June.
  27. Marie-Claude Côté & Bernard Gendron & Louis-Martin Rousseau, 2011. "Grammar-Based Integer Programming Models for Multiactivity Shift Scheduling," Management Science, INFORMS, vol. 57(1), pages 151-163, January.
  28. Mattia, Sara & Rossi, Fabrizio & Servilio, Mara & Smriglio, Stefano, 2017. "Staffing and scheduling flexible call centers by two-stage robust optimization," Omega, Elsevier, vol. 72(C), pages 25-37.
  29. Aykin, Turgut, 2000. "A comparative evaluation of modeling approaches to the labor shift scheduling problem," European Journal of Operational Research, Elsevier, vol. 125(2), pages 381-397, September.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.