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Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion

Citations

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Cited by:

  1. Araz, Ozgur M. & Olson, David & Ramirez-Nafarrate, Adrian, 2019. "Predictive analytics for hospital admissions from the emergency department using triage information," International Journal of Production Economics, Elsevier, vol. 208(C), pages 199-207.
  2. Lee, Hyun-Rok & Lee, Taesik, 2024. "Reward function design method to achieve system-level objectives in ambulance diversion problem," European Journal of Operational Research, Elsevier, vol. 317(3), pages 1003-1014.
  3. Andrew Daw & Antonio Castellanos & Galit B. Yom-Tov & Jamol Pender & Leor Gruendlinger, 2025. "The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes," Management Science, INFORMS, vol. 71(3), pages 2635-2656, March.
  4. Pak, Anton & Gannon, Brenda & Staib, Andrew, 2020. "Forecasting Waiting Time to Treatment for Emergency Department Patients," OSF Preprints d25se, Center for Open Science.
  5. Robert L. Bray, 2026. "An $\Omega(\log(N)/N)$ Lookahead is Sufficient to Bound Costs in the Overloaded Loss Network," Papers 2601.14538, arXiv.org, revised Jan 2026.
  6. Amir Elalouf & Guy Wachtel, 2022. "Queueing Problems in Emergency Departments: A Review of Practical Approaches and Research Methodologies," SN Operations Research Forum, Springer, vol. 3(1), pages 1-46, March.
  7. Julien Grand-Clément & Carri W. Chan & Vineet Goyal & Gabriel Escobar, 2023. "Robustness of Proactive Intensive Care Unit Transfer Policies," Operations Research, INFORMS, vol. 71(5), pages 1653-1688, September.
  8. Barış Ata & Xiaoshan Peng, 2020. "An Optimal Callback Policy for General Arrival Processes: A Pathwise Analysis," Operations Research, INFORMS, vol. 68(2), pages 327-347, March.
  9. Han, Yilong & Li, Yinbo & Li, Yongkui & Yang, Bin & Cao, Lingyan, 2023. "Digital twinning for smart hospital operations: Framework and proof of concept," Technology in Society, Elsevier, vol. 74(C).
  10. Seokjun Youn & H. Neil Geismar & Michael Pinedo, 2022. "Planning and scheduling in healthcare for better care coordination: Current understanding, trending topics, and future opportunities," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4407-4423, December.
  11. Guang Cheng & Jingui Xie & Zhichao Zheng & Haidong Luo & Oon Cheong Ooi, 2025. "Extubation Decisions with Predictive Information for Mechanically Ventilated Patients in the ICU," Management Science, INFORMS, vol. 71(7), pages 6069-6091, July.
  12. Guihua Wang, 2022. "The Effect of Medicaid Expansion on Wait Time in the Emergency Department," Management Science, INFORMS, vol. 68(9), pages 6648-6665, September.
  13. Shaposhnik, Yaron, 2025. "A dual-index rule for managing temporary congestion," European Journal of Operational Research, Elsevier, vol. 323(1), pages 34-44.
  14. Jinsheng Chen & Jing Dong & Pengyi Shi, 2025. "Optimal Routing Under Demand Surges: The Value of Future Arrival Rates," Operations Research, INFORMS, vol. 73(1), pages 510-542, January.
  15. Tinglong Dai & Sridhar Tayur, 2020. "OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 869-887, September.
  16. repec:osf:osfxxx:d25se_v1 is not listed on IDEAS
  17. Jinsheng Chen & Jing Dong & Pengyi Shi, 2020. "A survey on skill-based routing with applications to service operations management," Queueing Systems: Theory and Applications, Springer, vol. 96(1), pages 53-82, October.
  18. Wanyi Chen & Nilay Tanik Argon & Tommy Bohrmann & Benjamin Linthicum & Kenneth Lopiano & Abhishek Mehrotra & Debbie Travers & Serhan Ziya, 2023. "Using Hospital Admission Predictions at Triage for Improving Patient Length of Stay in Emergency Departments," Operations Research, INFORMS, vol. 71(5), pages 1733-1755, September.
  19. Yue Hu & Carri W. Chan & Jing Dong, 2022. "Optimal Scheduling of Proactive Service with Customer Deterioration and Improvement," Management Science, INFORMS, vol. 68(4), pages 2533-2578, April.
  20. Diwas KC & Tongil Kim, 2022. "Impact of universal healthcare on patient choice and quality of care," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 2167-2184, May.
  21. Wenqi Hu & Carri W. Chan & José R. Zubizarreta & Gabriel J. Escobar, 2018. "An Examination of Early Transfers to the ICU Based on a Physiologic Risk Score," Manufacturing & Service Operations Management, INFORMS, vol. 20(3), pages 531-549, July.
  22. Hwayeon Danielle Shin & Sheri Price & Megan Aston, 2021. "A poststructural analysis: Current practices for suicide prevention by nurses in the emergency department and areas of improvement," Journal of Clinical Nursing, John Wiley & Sons, vol. 30(1-2), pages 287-297, January.
  23. Michael F. Kamali & Tolga Tezcan & Ozlem Yildiz, 2019. "When to Use Provider Triage in Emergency Departments," Management Science, INFORMS, vol. 65(3), pages 1003-1019, March.
  24. Jorge Mejia & Shawn Mankad & Anandasivam Gopal, 2021. "Service Quality Using Text Mining: Measurement and Consequences," Manufacturing & Service Operations Management, INFORMS, vol. 23(6), pages 1354-1372, November.
  25. Rostami-Tabar, Bahman & Ziel, Florian, 2022. "Anticipating special events in Emergency Department forecasting," International Journal of Forecasting, Elsevier, vol. 38(3), pages 1197-1213.
  26. Yue Dai & Tianjun Feng & Christopher S. Tang & Xiaole Wu & Fuqiang Zhang, 2020. "Twenty Years in the Making: The Evolution of the Journal of Manufacturing & Service Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 1-10, January.
  27. Siddharth Arora & James W. Taylor & Ho-Yin Mak, 2023. "Probabilistic Forecasting of Patient Waiting Times in an Emergency Department," Manufacturing & Service Operations Management, INFORMS, vol. 25(4), pages 1489-1508, July.
  28. Najiya Fatma & Varun Ramamohan, 2023. "Patient diversion using real-time delay predictions across healthcare facility networks," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 45(2), pages 437-476, June.
  29. Eric Park & Huiyin Ouyang & Jingqi Wang & Sergei Savin & Siu Chung Leung & Timothy H. Rainer, 2025. "Patient Sensitivity to Emergency Department Waiting Time Announcements," Manufacturing & Service Operations Management, INFORMS, vol. 27(6), pages 1740-1759, November.
  30. Kraig Delana & Nicos Savva & Tolga Tezcan, 2021. "Proactive Customer Service: Operational Benefits and Economic Frictions," Manufacturing & Service Operations Management, INFORMS, vol. 23(1), pages 70-87, 1-2.
  31. Hyun-Rok Lee & Taesik Lee, 2018. "Markov decision process model for patient admission decision at an emergency department under a surge demand," Flexible Services and Manufacturing Journal, Springer, vol. 30(1), pages 98-122, June.
  32. Miguel Angel Ortíz-Barrios & Juan-José Alfaro-Saíz, 2020. "Methodological Approaches to Support Process Improvement in Emergency Departments: A Systematic Review," IJERPH, MDPI, vol. 17(8), pages 1-41, April.
  33. Pinar Keskinocak & Nicos Savva, 2020. "A Review of the Healthcare-Management (Modeling) Literature Published in Manufacturing & Service Operations Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 59-72, January.
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