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Gatekeepers at Work: An Empirical Analysis of a Maternity Unit

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  1. Carri W. Chan & Linda V. Green & Suparerk Lekwijit & Lijian Lu & Gabriel Escobar, 2019. "Assessing the Impact of Service Level When Customer Needs Are Uncertain: An Empirical Investigation of Hospital Step-Down Units," Management Science, INFORMS, vol. 65(2), pages 751-775, February.
  2. Arshya Feizi & Anita Carson & Jillian Berry Jaeker & William Evan Baker, 2023. "To Batch or Not to Batch? Impact of Admission Batching on Emergency Department Boarding Time and Physician Productivity," Operations Research, INFORMS, vol. 71(3), pages 939-957, May.
  3. Sofia Amaral-Garcia & Mattia Nardotto & Carol Propper & Tommaso Valletti, 2022. "Mums Go Online: Is the Internet Changing the Demand for Health Care?," The Review of Economics and Statistics, MIT Press, vol. 104(6), pages 1157-1173, November.
  4. Özden Engin Çakıcı & Alex F. Mills, 2021. "On the Role of Teletriage in Healthcare Demand Management," Manufacturing & Service Operations Management, INFORMS, vol. 23(6), pages 1483-1504, November.
  5. Diwas S. KC & Bradley R. Staats & Maryam Kouchaki & Francesca Gino, 2020. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Performance," Management Science, INFORMS, vol. 66(10), pages 4397-4416, October.
  6. Büşra Ergün‐Şahin & Evrim Didem Güneş & Ayşe Kocabıyıkoğlu & Ahmet Keskin, 2022. "How does workload affect test ordering behavior of physicians? An empirical investigation," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2664-2680, June.
  7. Hessam Bavafa & Anne Canamucio & Steven C. Marcus & Christian Terwiesch & Rachel M. Werner, 2022. "Capacity Rationing in Primary Care: Provider Availability Shocks and Channel Diversion," Management Science, INFORMS, vol. 68(4), pages 2842-2859, April.
  8. Kraig Delana & Sarang Deo & Kamalini Ramdas & Ganesh-Babu B. Subburaman & Thulasiraj Ravilla, 2023. "Multichannel Delivery in Healthcare: The Impact of Telemedicine Centers in Southern India," Management Science, INFORMS, vol. 69(5), pages 2568-2586, May.
  9. Maria R. Ibanez & Jonathan R. Clark & Robert S. Huckman & Bradley R. Staats, 2018. "Discretionary Task Ordering: Queue Management in Radiological Services," Management Science, INFORMS, vol. 64(9), pages 4389-4407, September.
  10. Katherine Bobroske & Michael Freeman & Lawrence Huan & Anita Cattrell & Stefan Scholtes, 2022. "Curbing the Opioid Epidemic at Its Root: The Effect of Provider Discordance After Opioid Initiation," Management Science, INFORMS, vol. 68(3), pages 2003-2015, March.
  11. Tinglong Dai & Xiaofang Wang & Chao-Wei Hwang, 2022. "Clinical Ambiguity and Conflicts of Interest in Interventional Cardiology Decision Making," Manufacturing & Service Operations Management, INFORMS, vol. 24(2), pages 864-882, March.
  12. Andres Musalem & Marcelo Olivares & Daniel Yung, 2023. "Balancing Agent Retention and Waiting Time in Service Platforms," Operations Research, INFORMS, vol. 71(3), pages 979-1003, May.
  13. Brett Hathaway & Evgeny Kagan & John Jones, 2026. "One at a Time? The Personal Productivity Bias in Emergency Department Patient Assignment," Papers 2605.24208, arXiv.org.
  14. Hummy Song & Anita L. Tucker & Ryan Graue & Sarah Moravick & Julius J. Yang, 2020. "Capacity Pooling in Hospitals: The Hidden Consequences of Off-Service Placement," Management Science, INFORMS, vol. 66(9), pages 3825-3842, September.
  15. Ji Wu & Jianna Wang & Doris Chenguang Wu & Xian Cheng, 2026. "Impact of collaboration network on care costs: an integrated healthcare analysis," Health Care Management Science, Springer, vol. 29(1), pages 1-15, March.
  16. Mirko Kremer & Francis de Véricourt, 2023. "Mismanaging Diagnostic Accuracy Under Congestion," Operations Research, INFORMS, vol. 71(3), pages 895-916, May.
  17. Robert J. Batt & Christian Terwiesch, 2017. "Early Task Initiation and Other Load-Adaptive Mechanisms in the Emergency Department," Management Science, INFORMS, vol. 63(11), pages 3531-3551, November.
  18. Shuai Hao & Zhankun Sun & Yuqian Xu, 2025. "Emergency Care Efficiency vs. Quality: Uncovering Hidden Consequences of Fast-Track Routing Decisions," Manufacturing & Service Operations Management, INFORMS, vol. 27(1), pages 75-93, January.
  19. Brett A. Hathaway & Evgeny Kagan & Maqbool Dada, 2023. "The Gatekeeper’s Dilemma: “When Should I Transfer This Customer?”," Operations Research, INFORMS, vol. 71(3), pages 843-859, May.
  20. Sampath Rajagopalan & Chunyang Tong, 2022. "Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs," Manufacturing & Service Operations Management, INFORMS, vol. 24(1), pages 600-616, January.
  21. Guihua Wang & Jun Li & Wallace J. Hopp & Franco L. Fazzalari & Steven F. Bolling, 2019. "Using Patient-Specific Quality Information to Unlock Hidden Healthcare Capabilities," Manufacturing & Service Operations Management, INFORMS, vol. 21(3), pages 582-601, July.
  22. Leonardo M. Giuffrida & Emilio Raiteri, 2023. "Bureaucratic Frictions and Innovation Procurement," CESifo Working Paper Series 10775, CESifo.
  23. Mirko Kremer & Francis de Véricourt, 2022. "Mismanaging diagnostic accuracy under congestion," ESMT Research Working Papers ESMT-22-01, ESMT European School of Management and Technology.
  24. Mehmet U. S. Ayvaci & Zahra Mobini & Özalp Özer, 2026. "It Takes Two to Make It Right: How Nurses’ Response to Sepsis Alerts Impacts Physicians’ Process Compliance," Manufacturing & Service Operations Management, INFORMS, vol. 28(1), pages 20-41, January.
  25. Guihua Wang & Jun Li & Wallace J. Hopp, 2023. "Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures," Manufacturing & Service Operations Management, INFORMS, vol. 25(4), pages 1567-1584, July.
  26. Michael Freeman & Susan Robinson & Stefan Scholtes, 2021. "Gatekeeping, Fast and Slow: An Empirical Study of Referral Errors in the Emergency Department," Management Science, INFORMS, vol. 67(7), pages 4209-4232, July.
  27. Tinglong Dai & Sridhar Tayur, 2020. "OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 869-887, September.
  28. Vishal Ahuja & Carlos A. Alvarez & Bradley R. Staats, 2020. "Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians," Manufacturing & Service Operations Management, INFORMS, vol. 22(5), pages 1088-1106, September.
  29. Yu, Miao & Li, Zhi-Yu & Zhao, Yu, 2024. "Differentiated health insurance policy for coordinating healthcare referral in hierarchical healthcare systems with an internet diagnosis platform," Socio-Economic Planning Sciences, Elsevier, vol. 95(C).
  30. Ludwig Kuntz & Stefan Scholtes & Sandra Sülz, 2019. "Separate and Concentrate: Accounting for Patient Complexity in General Hospitals," Management Science, INFORMS, vol. 67(6), pages 2482-2501, June.
  31. Pradeep K. Pendem & Paul I. Green & Bradley R. Staats, 2022. "The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions," Manufacturing & Service Operations Management, INFORMS, vol. 24(4), pages 2202-2220, July.
  32. Evgeny Kagan & Brett Hathaway & Maqbool Dada, 2025. "Deploying Chatbots in Customer Service: Adoption Hurdles and Simple Remedies," Papers 2504.06145, arXiv.org.
  33. Lesley Meng & Robert J. Batt & Christian Terwiesch, 2021. "The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department," Manufacturing & Service Operations Management, INFORMS, vol. 23(4), pages 819-834, July.
  34. Umit Celik & Sandeep Rath & Saravanan Kesavan & Bradley R. Staats, 2024. "Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?," Manufacturing & Service Operations Management, INFORMS, vol. 26(4), pages 1190-1210, July.
  35. Jorge Mejia & Chris Parker, 2021. "When Transparency Fails: Bias and Financial Incentives in Ridesharing Platforms," Management Science, INFORMS, vol. 67(1), pages 166-184, January.
  36. Raymond Lei Fan & Ming Zhao & David Xiaosong Peng, 2021. "Differentiating Interhospital Transfer Types: Varied Impacts and Diverging Coordination Strategies," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3657-3678, October.
  37. Diwas Singh KC & Stefan Scholtes & Christian Terwiesch, 2020. "Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 73-83, January.
  38. Robert J. Niewoehner & Bradley R. Staats, 2022. "Focusing Provider Attention: An Empirical Examination of Incentives and Feedback in Flu Vaccinations," Management Science, INFORMS, vol. 68(5), pages 3680-3702, May.
  39. Emilio Gutierrez & Adrian Rubli, 2021. "Shocks to Hospital Occupancy and Mortality: Evidence from the 2009 H1N1 Pandemic," Management Science, INFORMS, vol. 67(9), pages 5943-5952, September.
  40. Arno Stöcker & Holger Pfaff & Nadine Scholten & Ludwig Kuntz, 2025. "Exploring the influence of medical staffing and birth volume on observed-to-expected cesarean deliveries: a panel data analysis of integrated obstetric and gynecological departments in Germany," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 26(6), pages 987-1022, August.
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