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Dynamic Capacity Allocation to Customers Who Remember Past Service

Citations

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Cited by:

  1. Philipp Afèche & Mojtaba Araghi & Opher Baron, 2017. "Customer Acquisition, Retention, and Service Access Quality: Optimal Advertising, Capacity Level, and Capacity Allocation," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 674-691, October.
  2. Han, Xiaoya & Khouja, Moutaz & Liu, Xin, 2023. "A dynamic model considering consumer green awareness and environmental subsidy," International Journal of Production Economics, Elsevier, vol. 260(C).
  3. Yan, Xiaoming & Chao, Xiuli & Lu, Ye, 2024. "Optimal control policies for dynamic inventory systems with service level dependent demand," European Journal of Operational Research, Elsevier, vol. 314(3), pages 935-949.
  4. Kalyan Talluri & Angelos Tsoukalas, 2023. "Revenue Management of a Professional Services Firm with Quality Revelation," Operations Research, INFORMS, vol. 71(4), pages 1260-1276, July.
  5. Yuan, Xuchuan & Brian Hwarng, H., 2023. "Examining the dynamics of reactive capacity allocation through a chaos lens," European Journal of Operational Research, Elsevier, vol. 308(2), pages 912-928.
  6. Shining Wu & Qian Liu & Rachel Q. Zhang, 2015. "The Reference Effects on a Retailer’s Dynamic Pricing and Inventory Strategies with Strategic Consumers," Operations Research, INFORMS, vol. 63(6), pages 1320-1335, December.
  7. Hui Xiong & Ying‐Ju Chen, 2016. "Nonlinear pricing with consumer satiation," Naval Research Logistics (NRL), John Wiley & Sons, vol. 63(5), pages 386-400, August.
  8. Çavdar, Bahar & Erkip, Nesim, 2023. "Word-of-Mouth on Action: Analysis of Optimal Shipment Policy When Customers are Resentful," Omega, Elsevier, vol. 118(C).
  9. Mika Sumida & Guillermo Gallego & Paat Rusmevichientong & Huseyin Topaloglu & James Davis, 2021. "Revenue-Utility Tradeoff in Assortment Optimization Under the Multinomial Logit Model with Totally Unimodular Constraints," Management Science, INFORMS, vol. 67(5), pages 2845-2869, May.
  10. Deligiannis, Michalis & Liberopoulos, George & Benioudakis, Myron, 2023. "Dynamic supplier competition and cooperation for buyer loyalty on service," International Journal of Production Economics, Elsevier, vol. 255(C).
  11. Durango-Cohen, Elizabeth J. & Li, Chia Hang, 2017. "Modeling supplier capacity allocation decisions," International Journal of Production Economics, Elsevier, vol. 184(C), pages 256-272.
  12. Selvaprabu Nadarajah & François Margot & Nicola Secomandi, 2015. "Relaxations of Approximate Linear Programs for the Real Option Management of Commodity Storage," Management Science, INFORMS, vol. 61(12), pages 3054-3076, December.
  13. Deligiannis, Michalis & Liberopoulos, George, 2023. "Dynamic ordering and buyer selection policies when service affects future demand," Omega, Elsevier, vol. 118(C).
  14. Andre P. Calmon & Florin D. Ciocan & Gonzalo Romero, 2021. "Revenue Management with Repeated Customer Interactions," Management Science, INFORMS, vol. 67(5), pages 2944-2963, May.
  15. Han, Xiaoya & Yu, Yugang & Hu, Guiping, 2019. "A dynamic newsvendor problem with goodwill-dependent demands and minimum commitment," Omega, Elsevier, vol. 89(C), pages 242-256.
  16. Yash Kanoria & Ilan Lobel & Jiaqi Lu, 2024. "Managing Customer Churn via Service Mode Control," Mathematics of Operations Research, INFORMS, vol. 49(2), pages 1192-1222, May.
  17. Slotnick, Susan A. & Sobel, Matthew J., 2022. "Collaboration with a supplier to induce fair labor practices," European Journal of Operational Research, Elsevier, vol. 302(1), pages 244-258.
  18. Parshan Pakiman & Selvaprabu Nadarajah & Negar Soheili & Qihang Lin, 2025. "Self-Guided Approximate Linear Programs: Randomized Multi-Shot Approximation of Discounted Cost Markov Decision Processes," Management Science, INFORMS, vol. 71(4), pages 3384-3404, April.
  19. Sam Aflaki & Ioana Popescu, 2014. "Managing Retention in Service Relationships," Management Science, INFORMS, vol. 60(2), pages 415-433, February.
  20. Hasan Arslan & Seokjin Kim, 2025. "Managing perishable inventory when strategic customers form a reference on product availability," Annals of Operations Research, Springer, vol. 344(1), pages 47-78, January.
  21. Marc Fischer & Hyun S. Shin & Dominique M. Hanssens, 2016. "Brand Performance Volatility from Marketing Spending," Management Science, INFORMS, vol. 62(1), pages 197-215, January.
  22. Yuyang Tan & Chunxiang Guo & Dong Cai, 2023. "Value‐added service decision and coordination under fresh produce e‐commerce considering order cancelation," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(4), pages 2199-2210, June.
  23. Klein, Robert & Kolb, Johannes, 2015. "Maximizing customer equity subject to capacity constraints," Omega, Elsevier, vol. 55(C), pages 111-125.
  24. Liu, Hengyu & Zhang, Juliang & Zhou, Chen & Ru, Yihong, 2018. "Optimal purchase and inventory retrieval policies for perishable seasonal agricultural products," Omega, Elsevier, vol. 79(C), pages 133-145.
  25. Alex Scott & Christopher W. Craighead & Chris Parker, 2020. "Now You See It, Now You Don't: Explicit Contract Benefits In Extralegal Exchanges," Production and Operations Management, Production and Operations Management Society, vol. 29(6), pages 1467-1486, June.
  26. Qihang Lin & Selvaprabu Nadarajah & Negar Soheili, 2020. "Revisiting Approximate Linear Programming: Constraint-Violation Learning with Applications to Inventory Control and Energy Storage," Management Science, INFORMS, vol. 66(4), pages 1544-1562, April.
  27. Hofstra, Nienke & Spiliotopoulou, Eirini, 2022. "Behavior in rationing inventory across retail channels," European Journal of Operational Research, Elsevier, vol. 299(1), pages 208-222.
  28. Aparupa Das Gupta & Uday S. Karmarkar & Guillaume Roels, 2016. "The Design of Experiential Services with Acclimation and Memory Decay: Optimal Sequence and Duration," Management Science, INFORMS, vol. 62(5), pages 1278-1296, May.
  29. Gregory DeCroix & Xiaoyang Long & Jordan Tong, 2021. "How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing," Operations Research, INFORMS, vol. 69(3), pages 683-708, May.
  30. Liberopoulos, George & Deligiannis, Michalis, 2022. "Optimal supplier inventory control policies when buyer purchase incidence is driven by past service," European Journal of Operational Research, Elsevier, vol. 300(3), pages 917-936.
  31. Fernando Bernstein & Soudipta Chakraborty & Robert Swinney, 2022. "Intertemporal Content Variation with Customer Learning," Manufacturing & Service Operations Management, INFORMS, vol. 24(3), pages 1664-1680, May.
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