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Can AI artifacts influence human cognition? The effects of artificial autonomy in intelligent personal assistants

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Cited by:

  1. Xie, Yuguang & Liang, Changyong & Zhou, Peiyu & Jiang, Li, 2024. "Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  2. Roy, Sanjit K. & Tehrani, Ali N. & Pandit, Ameet & Apostolidis, Chrysostomos & Ray, Subhasis, 2025. "AI-capable relationship marketing: Shaping the future of customer relationships," Journal of Business Research, Elsevier, vol. 192(C).
  3. BERNSTEINER Reinhard & PLODER Christian & SPIESS Teresa & DILGER Thomas & HÖLLER Sonja, 2023. "Awareness of Unethical Artificial Intelligence and its Mitigation Measures," European Journal of Interdisciplinary Studies, Bucharest Economic Academy, issue 02, June.
  4. Jo, Hyeon & Park, Do-Hyung, 2025. "The fear of being replaced by generative AI: An examination of influential factors among office workers," Technological Forecasting and Social Change, Elsevier, vol. 220(C).
  5. Guo, Wenshan & Luo, Qiangqiang, 2023. "Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  6. Gao, Wei & Jiang, Ning & Guo, Qingqing, 2023. "How do virtual streamers affect purchase intention in the live streaming context? A presence perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  7. Rana, Nripendra P. & Pillai, Rajasshrie & Sivathanu, Brijesh & Malik, Nishtha, 2024. "Assessing the nexus of Generative AI adoption, ethical considerations and organizational performance," Technovation, Elsevier, vol. 135(C).
  8. Chatterjee, Sheshadri & Rana, Nripendra P. & Dwivedi, Yogesh K. & Baabdullah, Abdullah M., 2021. "Understanding AI adoption in manufacturing and production firms using an integrated TAM-TOE model," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
  9. Yi Sun & Shihui Li & Lingling Yu, 2022. "The dark sides of AI personal assistant: effects of service failure on user continuance intention," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 17-39, March.
  10. Ri Na & Anan Hu & Qingfeng Zeng & Ruyi Ge & Ruohong Hao, 2025. "Unveiling the relationship between virtual streamer characteristics and consumer purchase intention in live streaming commerce: Insights from source credibility perspective," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-21, December.
  11. Zhang, Xi-xi & Hao, Xing-lin, 2025. "Linkage mechanism of antecedents for employees' continuous adoption of artificial intelligence virtual assistants," Technological Forecasting and Social Change, Elsevier, vol. 220(C).
  12. Li, Zhaotong & Yuen, Kum Fai & Teo, Chee-Chong, 2025. "The psychological mechanism of value co-creation with human-centred generative AI robot assistants," Technology in Society, Elsevier, vol. 83(C).
  13. Kang, Weiyao & Shao, Bingjia & Du, Shan & Chen, Hongquan & Zhang, Yong, 2024. "How to improve voice assistant evaluations: Understanding the role of attachment with a socio-technical systems perspective," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
  14. Jain, Shilpi & Basu, Sriparna & Dwivedi, Yogesh K & Kaur, Sumeet, 2022. "Interactive voice assistants – Does brand credibility assuage privacy risks?," Journal of Business Research, Elsevier, vol. 139(C), pages 701-717.
  15. Yogesh Dwivedi & Janarthanan Balakrishnan & Abdullah Baabdullah & Ronnie Das, 2023. "Do Chatbots Establish “Humanness” in the Customer Purchase Journey? An Investigation Through Explanatory Sequential Design," Post-Print hal-04533557, HAL.
  16. Saenger, Christina & Kuchmaner, Christina A. & Bateman, Patrick J., 2024. "Betrayed by AI: How perceived betrayal by a virtual assistant affects consumers’ purchase intentions for recommended products," Journal of Business Research, Elsevier, vol. 185(C).
  17. Moriuchi, Emi, 2025. "Deploying artificial intelligence for healthcare: An empirical study on the patients' usage of health care service and AI's anthropomorphic structure form," Technological Forecasting and Social Change, Elsevier, vol. 213(C).
  18. Niu, Wanshu & Huang, Liqiang & Tan, Yahe, 2025. "Anthropomorphic design in AI Recommendation: Heterogeneous effects of big five personality traits," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  19. Gong, Xiuyuan & Sun, Pengkai, 2026. "How to liberate human labor? Understanding the interplay of virtual streamer type and interaction style in livestreaming e-commerce," Journal of Business Research, Elsevier, vol. 205(C).
  20. Janarthanan Balakrishnan & Yogesh K. Dwivedi, 2024. "Conversational commerce: entering the next stage of AI-powered digital assistants," Annals of Operations Research, Springer, vol. 333(2), pages 653-687, February.
  21. Xu, Ying & Niu, Nan & Zhao, Zixiang, 2023. "Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  22. Kang, Weiyao & Shao, Bingjia, 2023. "The impact of voice assistants’ intelligent attributes on consumer well-being: Findings from PLS-SEM and fsQCA," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  23. Anshul Ujlayan & Sanjay Bhattacharya & Sonakshi, 2023. "A Machine Learning-Based AI Framework to Optimize the Recruitment Screening Process," International Journal of Global Business and Competitiveness, Springer, vol. 18(1), pages 38-53, December.
  24. Di Vaio, Assunta & Hassan, Rohail & Alavoine, Claude, 2022. "Data intelligence and analytics: A bibliometric analysis of human–Artificial intelligence in public sector decision-making effectiveness," Technological Forecasting and Social Change, Elsevier, vol. 174(C).
  25. Wu, Min & Wang, Nanxi & Yuen, Kum Fai, 2023. "Can autonomy level and anthropomorphic characteristics affect public acceptance and trust towards shared autonomous vehicles?," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
  26. Niu, Ben & Mvondo, Gustave Florentin Nkoulou, 2025. "Exploring user acceptance of physical intelligent assistants: A study on AI-powered eyewear," Technological Forecasting and Social Change, Elsevier, vol. 220(C).
  27. Peiyu Zhou & Yuguang Xie & Changyong Liang, 2023. "How to increase consumers’ continued use intention of artificial intelligence voice assistants? The role of anthropomorphic features," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-18, December.
  28. Zhang, Weida & Yang, Bo & Yang, Meifang & Xie, Le & Zheng, Yu, 2025. "Sincerity or incompetence? The double-edged sword effect of sadness expression in chatbots service failure," Journal of Retailing and Consumer Services, Elsevier, vol. 86(C).
  29. Zhang, Yun & Li, Xia & Liu, Rongqin & Shuai, Qinghong & Huang, Caiyan, 2025. "How facial cues of streamers drive purchase intention in live streaming commerce: Based on a lens model," Journal of Business Research, Elsevier, vol. 190(C).
  30. Hu, Qian & Pan, Zhao, 2023. "Can AI benefit individual resilience? The mediation roles of AI routinization and infusion," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  31. Shuang Cheng, 2025. "Understanding Users’ Voluntary Switching Behavior for User Interfaces of Intelligent Personal Assistant Devices," Information Systems Frontiers, Springer, vol. 27(2), pages 635-658, April.
  32. Janarthanan Balakrishnan & Yogesh K. Dwivedi & Laurie Hughes & Frederic Boy, 2024. "Enablers and Inhibitors of AI-Powered Voice Assistants: A Dual-Factor Approach by Integrating the Status Quo Bias and Technology Acceptance Model," Information Systems Frontiers, Springer, vol. 26(3), pages 921-942, June.
  33. Manu Sharma & Sudhanshu Joshi & Sunil Luthra & Anil Kumar, 2024. "Impact of Digital Assistant Attributes on Millennials’ Purchasing Intentions: A Multi-Group Analysis using PLS-SEM, Artificial Neural Network and fsQCA," Information Systems Frontiers, Springer, vol. 26(3), pages 943-966, June.
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