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A multi-dimensional framework for evaluating the transit service performance

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  1. Velasco, Alexandra & Gerike, Regine, 2024. "A composite index for the evaluation of sustainability in Latin American public transport systems," Transportation Research Part A: Policy and Practice, Elsevier, vol. 179(C).
  2. Benedetto Barabino & Nicola Aldo Cabras & Claudio Conversano & Alessandro Olivo, 2020. "An Integrated Approach to Select Key Quality Indicators in Transit Services," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 149(3), pages 1045-1080, June.
  3. Yang, Choong Heon & Regan, Amelia C. & Kim, In Su, 2014. "Estimating road management equipment inventory needs and associated purchase costs," Transport Policy, Elsevier, vol. 36(C), pages 242-247.
  4. Pribanus Wantara & S. Anugrahini Irawati, 2021. "Relationship and Impact of Service Quality, Destination Image, on Customer Satisfaction and Revisit Intention to Syariah Destination in Madura, Indonesia," European Journal of Business and Management Research, European Open Science, vol. 6(6), pages 209-215, November.
  5. Hernández González, Yeray & Corral Quintana, Serafín, 2016. "An integrated assessment of alternative land-based passenger transport policies: A case study in Tenerife," Transportation Research Part A: Policy and Practice, Elsevier, vol. 89(C), pages 201-214.
  6. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  7. Yuning Wang & Zhe Zhang & Mengyuan Zhu & Hexian Wang, 2020. "The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China," SAGE Open, , vol. 10(1), pages 21582440198, January.
  8. Weiya Chen & Zixuan Kang & Xiaoping Fang & Jiajia Li, 2020. "Design a Semantic Scale for Passenger Perceived Quality Surveys of Urban Rail Transit: Within Attribute’s Service Condition and Rider’s Experience," Sustainability, MDPI, vol. 12(20), pages 1-21, October.
  9. Johanna Camargo Pérez & Martha Carrillo & Jairo Montoya-Torres, 2015. "Multi-criteria approaches for urban passenger transport systems: a literature review," Annals of Operations Research, Springer, vol. 226(1), pages 69-87, March.
  10. Wei, Ran & Liu, Xiaoyue & Mu, Yongjian & Wang, Liming & Golub, Aaron & Farber, Steven, 2017. "Evaluating public transit services for operational efficiency and access equity," Journal of Transport Geography, Elsevier, vol. 65(C), pages 70-79.
  11. Hongjun Cui & Mingzhi Li & Minqing Zhu & Xinwei Ma, 2023. "Investigating the Impacts of Urban–Rural Bus Service Quality on Rural Residents’ Travel Choices Using an SEM–MNL Integration Model," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
  12. Hawas, Yaser E. & Hassan, Mohammad Nurul & Abulibdeh, Ammar, 2016. "A multi-criteria approach of assessing public transport accessibility at a strategic level," Journal of Transport Geography, Elsevier, vol. 57(C), pages 19-34.
  13. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  14. Zhang, Chunqin & Juan, Zhicai & Lu, Weite & Xiao, Guangnian, 2016. "Do the organizational forms affect passenger satisfaction? Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 129-148.
  15. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
  16. Wan, Dan & Kamga, Camille & Liu, Jun & Sugiura, Aaron & Beaton, Eric B., 2016. "Rider perception of a “light” Bus Rapid Transit system - The New York City Select Bus Service," Transport Policy, Elsevier, vol. 49(C), pages 41-55.
  17. Mustafa Hamurcu & Tamer Eren, 2020. "Strategic Planning Based on Sustainability for Urban Transportation: An Application to Decision-Making," Sustainability, MDPI, vol. 12(9), pages 1-24, April.
  18. Xu, Wangtu & Lin, Weihua, 2016. "Selecting the public transit projects with PCA-DP technique: The example of Xiamen City," Transport Policy, Elsevier, vol. 46(C), pages 56-71.
  19. Javanmard, Reyhane & Lee, Jinhyung & Kim, Kyusik & Park, Jinwoo & Diab, Ehab, 2024. "Evaluating the impacts of supply-demand dynamics and distance decay effects on public transit project assessment: A study of healthcare accessibility and inequalities," Journal of Transport Geography, Elsevier, vol. 116(C).
  20. Celik, Erkan & Bilisik, Ozge Nalan & Erdogan, Melike & Gumus, Alev Taskin & Baracli, Hayri, 2013. "An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 28-51.
  21. Lee, Deok-Joo, 2018. "A multi-criteria approach for prioritizing advanced public transport modes (APTM) considering urban types in Korea," Transportation Research Part A: Policy and Practice, Elsevier, vol. 111(C), pages 148-161.
  22. Shen, Weiwei & Xiao, Weizhou & Wang, Xin, 2016. "Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares," Transport Policy, Elsevier, vol. 46(C), pages 20-31.
  23. Agostino, Deborah & Steenhuisen, Bauke & Arnaboldi, Michela & de Bruijn, Hans, 2014. "PMS development in local public transport: Comparing Milan and Amsterdam," Transport Policy, Elsevier, vol. 33(C), pages 26-32.
  24. Dissakoon Chonsalasin & Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha, 2020. "Key Determinants of Airline Loyalty Modeling in Thailand," Sustainability, MDPI, vol. 12(10), pages 1-17, May.
  25. Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.
  26. Zhang, Chunqin & Liu, Yong & Lu, Weite & Xiao, Guangnian, 2019. "Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 120(C), pages 149-164.
  27. Gao, Sa & Ran, Qingsong & Su, Zicheng & Wang, Ling & Ma, Wanjing & Hao, Ruochen, 2024. "Evaluation system for urban traffic intelligence based on travel experiences: A sentiment analysis approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 187(C).
  28. Lee, Hsin-Yun & Grinevich, Vadim & Chipulu, Maxwell, 2023. "How can value co-creation be integrated into a customer experience evaluation?," European Management Journal, Elsevier, vol. 41(4), pages 521-533.
  29. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  30. Nassereddine, M. & Eskandari, H., 2017. "An integrated MCDM approach to evaluate public transportation systems in Tehran," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 427-439.
  31. Wanke, Peter & Pestana Barros, Carlos & Chen, Zhongfei, 2015. "An analysis of Asian airlines efficiency with two-stage TOPSIS and MCMC generalized linear mixed models," International Journal of Production Economics, Elsevier, vol. 169(C), pages 110-126.
  32. Benedetto Barabino, 2018. "Automatic recognition of “low-quality” vehicles and bus stops in bus services," Public Transport, Springer, vol. 10(2), pages 257-289, August.
  33. Kamber, Eren & Yücel, Buse & Gümüş, Mehmet, 2026. "A review on multi-criteria decision-making in passenger transportation: Trends, methods, and future directions," Socio-Economic Planning Sciences, Elsevier, vol. 103(C).
  34. de Oña, Juan & de Oña, Rocío & Eboli, Laura & Mazzulla, Gabriella, 2016. "Index numbers for monitoring transit service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 84(C), pages 18-30.
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