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Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation

Citations

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Cited by:

  1. Yajing Duan & Lingzhi Brian Fang, 2025. "How Do Firms Manage Their Long-term Customer Relationship? The Role of Customer Experience and Constructive Mechanism on Customer Commitment from Utilitarian and Hedonic Perspectives," SAGE Open, , vol. 15(1), pages 21582440251, March.
  2. Khalek, Sk Abu & Dey, Debasmita & Chakraborty, Anirban & Samanta, Tamal, 2025. "“From expectations to frustrations†: Dissecting negative experiences to understand negative word-of-mouth in online grocery services," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  3. Philipp Brüggemann & Luis F. Martinez & Koen Pauwels, 2025. "Theoretical perspectives and conceptual framework for online grocery shopping: Adapting to environmental circumstances and influencing internal factors," Electronic Commerce Research, Springer, vol. 25(3), pages 2271-2307, June.
  4. Katharina Klein & Luis F. Martinez, 2023. "The impact of anthropomorphism on customer satisfaction in chatbot commerce: an experimental study in the food sector," Electronic Commerce Research, Springer, vol. 23(4), pages 2789-2825, December.
  5. Amin, Muhammad & Khan, Imran & Shamim, Amjad & Ting, Ding Hooi & Jan, Amin & Abbasi, Amir Zaib, 2024. "Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  6. Yung‐Chuan Huang & Chih‐Hsing Liu, 2024. "Hybrid evaluation approach for the overall impression development through the sustainability concepts and strategy of competition," Sustainable Development, John Wiley & Sons, Ltd., vol. 32(3), pages 2268-2281, June.
  7. Pratap Chandra Mandal, 2022. "Roles of Customer Databases and Database Marketing in Customer Relationship Management," International Journal of E-Business Research (IJEBR), IGI Global Scientific Publishing, vol. 18(1), pages 1-12, January.
  8. PURCAREA, Theodor, 2024. "Placing Continuous Emphasis on Resilience, Agility and Innovation, Effectively Managing Technological Priorities," Holistic Marketing Management Journal, Holistic Marketing Management, vol. 14(3), pages 04-07, August.
  9. Zhe, Lv & Jie, Wu & Yuan, He, 2023. "The effect of place attachment of geographical indication agricultural products on repurchase intention," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  10. Nadeem, Waqar & Alimamy, Saifeddin & Ashraf, Abdul Rehman, 2023. "Navigating through difficult times with ethical marketing: Assessing consumers' willingness-to-pay in the sharing economy," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  11. Bellary, Sreevatsa & Bala, Pradip Kumar & Chakraborty, Shibashish, 2024. "Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  12. Zhang, Yue & Hu, Xiaojian & Yao, Gang & Xu, Liangcheng, 2024. "Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  13. Shugang Li & Boyi Zhu & He Zhu & Zhaoxu Yu, 2026. "Co-creation of metaverse brands equity with the impact of celebrity virtual images and real-life influence: from the perspective of experience-dominant logic," Electronic Commerce Research, Springer, vol. 26(1), pages 213-242, February.
  14. Wei, Mingxue & Gupta, Suraksha & Yang, Xiaoping & Wang, Yichuan, 2026. "Sustainable consumption of wearable healthcare devices and its relevance to the net-zero agenda: Evidence from senior citizens," Technological Forecasting and Social Change, Elsevier, vol. 225(C).
  15. Ramazan Esmeli & Ali Selcuk Can & Aya Awad & Mohamed Bader-El-Den, 2026. "Understanding customer loyalty-aware recommender systems in E-commerce: an analytical perspective," Electronic Commerce Research, Springer, vol. 26(2), pages 1581-1607, April.
  16. Rodriguez, Virginie & Sangle-Ferriere, Marion, 2023. "Do supermarkets’ emails have any value for their customers? The effect of emails’ content and interestingness on customers’ attitude and engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  17. Matthew Yau Choi Chow & Shirie Pui Shan Ho, 2024. "Investigating the effect of ESG on retail banks’ customer equity," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(4), pages 1330-1344, December.
  18. Simoni F. Rohden & Lélis Balestrin Espartel, 2024. "Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents," Electronic Commerce Research, Springer, vol. 24(2), pages 901-923, June.
  19. Hollebeek, Linda D. & Abbasi, Amir Zaib & Schultz, Carsten D. & Ting, Ding Hooi & Sigurdsson, Valdimar, 2022. "Hedonic consumption experience in videogaming: A multidimensional perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  20. Eugene Kim & Choong C. Lee & Jaeyoung An, 2024. "Examining how online store managers’ responses to negative reviews affect potential shoppers," Electronic Commerce Research, Springer, vol. 24(2), pages 863-900, June.
  21. Hagen, Daphne & Spierings, Bas & Weltevreden, Jesse & Risselada, Anne & Atzema, Oedzge, 2024. "What drives consumers to use local online retail platforms? The influence of non-place-specific and place-specific motives," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  22. Arvind Shroff & Satish Kumar & Luisa M. Martinez & Nitesh Pandey, 2024. "From clicks to consequences: a multi-method review of online grocery shopping," Electronic Commerce Research, Springer, vol. 24(2), pages 925-964, June.
  23. Zhang, Xingyi & Singh, Smita & Li, Jing & Shao, Xiaolong, 2024. "Exploring the effects of value co-creation strategies in event services on attendees’ citizenship behaviors: The roles of customer empowerment and psychological ownership," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  24. Shen, Yu & Wang, Xinping, 2025. "Understanding public participation in community shared energy storage: Formative mechanism of willingness and subsequent behavior diffusion process," Energy Policy, Elsevier, vol. 206(C).
  25. Zhang, Yaqiong & Wang, Shifu, 2023. "The influence of anthropomorphic appearance of artificial intelligence products on consumer behavior and brand evaluation under different product types," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  26. Gulfraz, Muhammad Bilal & Sufyan, Muhammad & Mustak, Mekhail & Salminen, Joni & Srivastava, Deepak Kumar, 2022. "Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  27. Zijun Mao & Bikram Biswas & Mohammad Nur Ullah & Md Mostafizur Rahman & Farhana Rahman, 2025. "The Role of User Value Co-Creation Behavior on Service Delivery Performance of Union Digital Center in Bangladesh," SAGE Open, , vol. 15(2), pages 21582440251, June.
  28. Shirie Pui Shan Ho & Matthew Yau Choi Chow, 2024. "The role of artificial intelligence in consumers’ brand preference for retail banks in Hong Kong," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 29(2), pages 292-305, June.
  29. Davoudi, Zahra & Seifbarghy, Mehdi & Sarkar, Mitali & Sarkar, Biswajit, 2023. "Effect of bargaining on pricing and retailing under a green supply chain management," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  30. Megawati, Suci & Machmud, Amir & Alfarizi, Muhammad, 2024. "Telemedicine and transformative health access for millennials-Gen Z: PLS-SEM based behavioral exploration," Technology in Society, Elsevier, vol. 79(C).
  31. Taleizadeh, Ata Allah & Moshtagh, Mohammad Sadegh & Vahedi-Nouri, Behdin & Sarkar, Biswajit, 2023. "New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
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