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Exploring the influence of online reviews and motivating factors on sales: A meta-analytic study and the moderating role of product category

Citations

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Cited by:

  1. Razvan-Andrei Corbos & Ovidiu-Iulian Bunea & Andreea Breazu, 2025. "Influence of online consumer reviews on the sales of large household appliances: a survey in Romania," Electronic Commerce Research, Springer, vol. 25(4), pages 2503-2524, August.
  2. Fan, Liu & Wang, Yawei & Mou, Jian, 2024. "Enjoy to read and enjoy to shop: An investigation on the impact of product information presentation on purchase intention in digital content marketing," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  3. Ullah, Rahat & Alam, Muhammad Aftab & Zeb, Atya, 2025. "How emotions in online reviews affect movie sales: Evidence from Hollywood," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  4. Liao, Junfeng & Yang, Lin & Wang, Na, 2025. "Which direction will electronic word-of-mouth (eWOM) choose? Dance drama eWOM's spatiotemporal characteristics and influencing factors," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  5. Moon, Sangkil & Jalali, Nima & Erevelles, Sunil, 2021. "Segmentation of both reviewers and businesses on social media," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  6. Zulal Isler & Meltem Kiygi-Calli & Maryam Oraiby, 2023. "Babbling through social media: A cross-country study mapping out social networks using eWOM intentions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-20, December.
  7. Shobhit Kakaria & Aline Simonetti & Enrique Bigne, 2024. "Interaction between extrinsic and intrinsic online review cues: perspectives from cue utilization theory," Electronic Commerce Research, Springer, vol. 24(4), pages 2469-2497, December.
  8. Hossin Md Altab & Mu Yinping & Hosain Md Sajjad & Adasa Nkrumah Kofi Frimpong & Michelle Frempomaa Frempong & Stephen Sarfo Adu-Yeboah, 2022. "Understanding Online Consumer Textual Reviews and Rating: Review Length With Moderated Multiple Regression Analysis Approach," SAGE Open, , vol. 12(2), pages 21582440221, June.
  9. Baidyanath Biswas & Pooja Sengupta & Boudhayan Ganguly, 2022. "Your reviews or mine? Exploring the determinants of “perceived helpfulness” of online reviews: a cross-cultural study," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1083-1102, September.
  10. Ku, Hsuan-Hsuan & Shang, Rong-An & Fu, Yi-Fan, 2021. "Social learning effects of complaint handling on social media: Self-construal as a moderator," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  11. Liu, Yong & Gan, Wen-xue & Zhang, Qi, 2021. "Decision-making mechanism of online retailer based on additional online comments of consumers," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  12. Natasha Bunga Arindaputri & Singgih Santoso, 2023. "Analysis of the influence of digital marketing, brand image, and price perception on purchase intention and brand loyalty in Uniqlo apparel products," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 12(4), pages 57-65, June.
  13. Perez, Dikla & Stockheim, Inbal & Baratz, Guy, 2022. "Complimentary competition: The impact of positive competitor reviews on review credibility and consumer purchase intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
  14. Xintong Liang & Guangsi Li & Junkai Ma & Gaoyang Jiang, 2025. "How do signaling and reputation function as critical clues to e-commerce platform governance? Evidence from Chinese rice transaction data," Electronic Commerce Research, Springer, vol. 25(5), pages 3637-3661, October.
  15. Jiang, Jiani & Huhmann, Bruce A. & Liu, Shiang, 2025. "Brand influences on the relationship between livestream seller commissions and sales," Journal of Business Research, Elsevier, vol. 196(C).
  16. Zhai, Mengfan & Wang, Xinyue & Zhao, Xijie, 2024. "The importance of online customer reviews characteristics on remanufactured product sales: Evidence from the mobile phone market on Amazon.com," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  17. Moqbel, Murad & Jain, Aarushi, 2025. "Mining the truth: A text mining approach to understanding perceived deceptive counterfeits and online ratings," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  18. Girardin, Florent & Bezençon, Valéry & Lunardo, Renaud, 2021. "Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
  19. Soyoung An & Weolho Kim & Bongkoo Lee & Jungho Suh, 2022. "A Study on the Tourism-Related Information Consumption Process of Tourists on Social Networking Sites," Sustainability, MDPI, vol. 14(7), pages 1-16, March.
  20. Yao, Ruiqi & Qi, Guijie & Wu, Zhiqiang & Sun, Hua & Sheng, Dongfang, 2024. "Digital human calls you dear: How do customers respond to virtual streamers’ social-oriented language in e-commerce livestreaming? A stereotyping perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  21. Kong, Juan & Lou, Chen, 2023. "Do cultural orientations moderate the effect of online review features on review helpfulness? A case study of online movie reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  22. Wang, Xueying & Zhang, Yuexian, 2025. "Brand-transformed or celebrity-transformed? The effect of different role-transformed virtual influencers on purchase intention," Journal of Retailing and Consumer Services, Elsevier, vol. 86(C).
  23. Ganguly, Boudhayan & Sengupta, Pooja & Biswas, Baidyanath, 2024. "What are the significant determinants of helpfulness of online review? An exploration across product-types," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  24. Fernandes, Semila & Panda, Rajesh & Venkatesh, V.G. & Swar, Biranchi Narayan & Shi, Yangyan, 2022. "Measuring the impact of online reviews on consumer purchase decisions – A scale development study," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  25. Gong, Xiuyuan & Sun, Pengkai, 2025. "Can virtual streamers express emotions? Understanding the language style of virtual streamers in livestreaming e-commerce," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  26. Kübler, Raoul V. & Lobschat, Lara & Welke, Lina & van der Meij, Hugo, 2024. "The effect of review images on review helpfulness: A contingency approach," Journal of Retailing, Elsevier, vol. 100(1), pages 5-23.
  27. Kim, Da Yeon & Kim, Sang Yong, 2022. "The impact of customer-generated evaluation information on sales in online platform-based markets," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  28. Liyi Zhang & Daomeng Guo & Xuan Wen & Yiran Li, 2022. "Effect of other visible reviews’ votes and personality on review helpfulness evaluation: an event-related potentials study," Electronic Commerce Research, Springer, vol. 22(2), pages 351-375, June.
  29. Verma, Deepak & Prakash Dewani, Prem & Behl, Abhishek & Pereira, Vijay & Dwivedi, Yogesh & Del Giudice, Manilo, 2023. "A meta-analysis of antecedents and consequences of eWOM credibility: Investigation of moderating role of culture and platform type," Journal of Business Research, Elsevier, vol. 154(C).
  30. Pandey, Prince & Singh, Jyoti Prakash, 2025. "Generating product reviews from aspect-based ratings using large language models," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  31. Zhang, Ruonan & Yu, Zhaoyang & Yao, Weiran, 2024. "Navigating the complexities of online opinion formation: An insight into consumer cognitive heuristics," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  32. Arenas-Márquez, F.J. & Martínez-Torres, M.R. & Toral, S.L., 2021. "How can trustworthy influencers be identified in electronic word-of-mouth communities?," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
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