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Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM

Citations

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Cited by:

  1. Ali B. Mahmoud & Dieu Hack-Polay & Nicholas Grigoriou & Iris Mohr & Leonora Fuxman, 2021. "A generational investigation and sentiment and emotion analyses of female fashion brand users on Instagram in Sub-Saharan Africa," Journal of Brand Management, Palgrave Macmillan, vol. 28(5), pages 526-544, September.
  2. Belhadi, Amine & Kamble, Sachin & Benkhati, Imane & Gupta, Shivam & Mangla, Sachin Kumar, 2023. "Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? Empirical insights from B2B platform economy," Journal of Business Research, Elsevier, vol. 156(C).
  3. June-Hyuk Kwon & Sally Kim & Yong-Ki Lee & Kisang Ryu, 2021. "Characteristics of Social Media Content and Their Effects on Restaurant Patrons," Sustainability, MDPI, vol. 13(2), pages 1-16, January.
  4. Kim, Minseong, 2021. "Conceptualization of e-servicescapes in the fitness applications and wearable devices context: Multi-dimensions, consumer satisfaction, and behavioral intention," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  5. Jiachen Li & Mengru Xie & Mengfei Yu & Young-joo Ahn, 2024. "Understanding Tourists’ Social Networking Site (SNS) Intention with Regards to World Heritage Sites: The Role of Motivation and Overall Image," Sustainability, MDPI, vol. 16(9), pages 1-15, April.
  6. Sallaku, Karolina & Avloniti, Anthi & Magrizos, Solon & Vilamová, Šárka & Massis, Alfredo De, 2025. "Consumer Behaviour in Growth Hacking: Developing and Validating the Shareability Construct," Journal of Business Research, Elsevier, vol. 189(C).
  7. Judy A. Siguaw & Enping Mai & Xiaojing Sheng, 2021. "Word-of-mouth, servicescapes and the impact on brand effects," SN Business & Economics, Springer, vol. 1(1), pages 1-26, January.
  8. Minh Thi Hong Le & Vy Nguyen Thi Thao & An Le Huynh Huu & Hung Nguyen Tuan & Ngan Nguyen Ngoc Thanh & Van Nguyen Thi Hong, 2024. "Establish Trust With Electronic Word-of-Mouth to Improve Brand Equity," SAGE Open, , vol. 14(4), pages 21582440241, November.
  9. Moqbel, Murad & Jain, Aarushi, 2025. "Mining the truth: A text mining approach to understanding perceived deceptive counterfeits and online ratings," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  10. Zhani, Najlae & Mouri, Nacef & Ahmed, Tariq, 2022. "The role of mobile value and trust as drivers of purchase intentions in m-servicescape," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  11. Fernandes, Semila & Panda, Rajesh & Venkatesh, V.G. & Swar, Biranchi Narayan & Shi, Yangyan, 2022. "Measuring the impact of online reviews on consumer purchase decisions – A scale development study," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  12. Hanane Lasmi & Chul Ho Lee & Yasin Ceran, 2025. "Popularity Brings Better Sales or Vice Versa: Evidence from Instagram and OpenTable," Global Business Review, International Management Institute, vol. 26(4), pages 923-967, August.
  13. Zhao, Xiangqi & Huang, Zhe, 2024. "A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  14. Salminen, Joni & Kandpal, Chandrashekhar & Kamel, Ahmed Mohamed & Jung, Soon-gyo & Jansen, Bernard J., 2022. "Creating and detecting fake reviews of online products," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  15. Sara Poggesi & Michela Mari & Arash Kamangar & Pinalba Schilleci, 2022. "The Role of Virtual Environment in Online Retailing: State of the Art and Research Challenges," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
  16. Mariya Ali & Asad Ahmad & Sadaf Siraj & Dag Øivind Madsen, 2025. "A preliminary analysis of the impact of advertising appeals on sustainable apparel purchase behaviour," Future Business Journal, Springer, vol. 11(1), pages 1-13, December.
  17. Taewon Suh & Sang Bong Lee, 2023. "Configuring managerial factors to enhance omnichannel experience and customer engagement behaviors for a solid loyalty loop," Electronic Commerce Research, Springer, vol. 23(3), pages 1591-1619, September.
  18. Jiamin Liu & Eusebio Chiahsin Leou & Chaozhan Chen & Xi Li, 2023. "Can Trust Bring Satisfaction to the Festival Under Pandemic?," SAGE Open, , vol. 13(1), pages 21582440221, January.
  19. Geronimo T. Gavilan, 2023. "Home Baking Industry: Basis For Micro-Entrepreneurial Study," Malaysian E Commerce Journal (MECJ), Zibeline International Publishing, vol. 8(2), pages 88-94, January.
  20. El Aissoug, Chaimaa & Kim, Thai Young & Wang, Xueqin, 2026. "Bridging logistics and payment to build trust in African E-Retail: The role of logistics service quality, payment drivers, and cultural influences," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  21. Ma, Guanhua & Ma, Junhua & Li, Hao & Wang, Yiming & Wang, Zhaohua & Zhang, Bin, 2022. "Customer behavior in purchasing energy-saving products: Big data analytics from online reviews of e-commerce," Energy Policy, Elsevier, vol. 165(C).
  22. Nieves-Pavón, Sergio & López-Mosquera, Natalia & Jiménez-Naranjo, Héctor, 2023. "The factors influencing STD through SOR theory," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  23. Rodriguez, Virginie & Sangle-Ferriere, Marion, 2023. "Do supermarkets’ emails have any value for their customers? The effect of emails’ content and interestingness on customers’ attitude and engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  24. Ju-Chuan Wu & Pei-Hsuan Tsai & Jia-Wei Tang & Chih-Jou Chen, 2024. "Do Store and Brand Attachments Influence Customer Loyalty? Evidence From Migrant Workers in Taiwan," SAGE Open, , vol. 14(1), pages 21582440241, February.
  25. Gelashvili, Vera & Martínez-Navalón, Juan Gabriel & DeMatos, Nelson & de Brito Correia, Marisol, 2024. "Technological transformation: The importance of E-WOM and perceived privacy in the context of opinion platforms," Technological Forecasting and Social Change, Elsevier, vol. 205(C).
  26. Kumar, Ashish, 2021. "An empirical examination of the effects of design elements of email newsletters on consumers’ email responses and their purchase," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
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