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Product-harm crisis management: Time heals all wounds?

Citations

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Cited by:

  1. Komal Nagar & Paramdeep Kour, 2018. "Measuring Young Consumers’ Response to Brand Scandals: A Brand Love Perspective," FIIB Business Review, , vol. 7(4), pages 304-315, December.
  2. Yijing Wang & Louisa Wanjek, 2018. "How to Fix a Lie? The Formation of Volkswagen’s Post-crisis Reputation Among the German Public," Corporate Reputation Review, Palgrave Macmillan, vol. 21(2), pages 84-100, June.
  3. Shao, Qianwen & Li, Yi-Na & Liu, Yang & Li, Zhi & Tian, Jingjing & Wei, Jiuchang, 2025. "Temporal buffering: Exploring how temporal distance affects consumers’ reactions to product recalls," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  4. Francesca Magno & Fabio Cassia & Marta Ugolini, 2017. "Impact of voluntary product recalls on utilitarian and hedonic attitudes: Is it the same for all brands?," Australian Journal of Management, Australian School of Business, vol. 42(1), pages 161-174, February.
  5. Thomas Aichner & Paolo Coletti & Frank Jacob & Robert Wilken, 2021. "Did the Volkswagen Emissions Scandal Harm the “Made in Germany” Image? A Cross-Cultural, Cross-Products, Cross-Time Study," Corporate Reputation Review, Palgrave Macmillan, vol. 24(4), pages 179-190, November.
  6. Scheidler, Sabrina & Edinger-Schons, Laura Marie, 2020. "Partners in crime? The impact of consumers' culpability for corporate social irresponsibility on their boycott attitude," Journal of Business Research, Elsevier, vol. 109(C), pages 607-620.
  7. Sandra Escamilla-Solano & Antonio Fernández-Portillo & Jessica Paule-Vianez & Paola Plaza-Casado, 2019. "Effect of the Disclosure of Corporate Social Responsibility on Business Profitability. A Dimensional Analysis in the Spanish Stock Market," Sustainability, MDPI, vol. 11(23), pages 1-17, November.
  8. Bettina Nyffenegger & Kristen Madison & Maximilian Lude & Reinhard Prügl & Andreas Hack, 2025. "In the Aftermath of an Ethical Violation: Do Family Firms Suffer More Than Non-family Firms and Why?," Journal of Business Ethics, Springer, vol. 198(4), pages 813-840, May.
  9. Bozic, Branko & Kuppelwieser, Volker G., 2019. "Customer trust recovery: An alternative explanation," Journal of Retailing and Consumer Services, Elsevier, vol. 49(C), pages 208-218.
  10. Yao, Yuexin & Liu, Qihua & Guo, Mengqian, 2025. "Virtual influencers in brand image recovery: A comparative study of younger and older brands after celebrity endorsement crises," Journal of Retailing and Consumer Services, Elsevier, vol. 86(C).
  11. Pérez-Mesa, Juan Carlos & Sanchez-Fernández, Raquel & Serrano-Arcos, Mar, 2019. "Measuring the impact of crises in the horticultural sector: The case of Spain," MPRA Paper 119854, University Library of Munich, Germany.
  12. Azadegan, Arash & Modi, Sachin & Lucianetti, Lorenzo, 2021. "Surprising supply chain disruptions: Mitigation effects of operational slack and supply redundancy," International Journal of Production Economics, Elsevier, vol. 240(C).
  13. Vijay Kumar, 2022. "Product Recalls in European Textile and Clothing Sector—A Macro Analysis of Risks and Geographical Patterns," Stats, MDPI, vol. 5(4), pages 1-18, October.
  14. Ganganee C. Samaraweera & Chongguang Li & Ping Qing, 2014. "Mitigating Product Harm Crises and Making Markets Sustainable: How does National Culture Matter?," Sustainability, MDPI, vol. 6(5), pages 1-16, May.
  15. Liu, Wumei & Zhang, Heng & Kevin Li, Shaobo & Liu, Yan, 2025. "The time-healing effects: A multi-method study on how time affects consumers’ attitude change following the occurrence of brand scandals," Journal of Business Research, Elsevier, vol. 189(C).
  16. Chang-Hyun Jin & Jung-Yong Lee, 2019. "The Halo Effect of CSR Activity: Types of CSR Activity and Negative Information Effects," Sustainability, MDPI, vol. 11(7), pages 1-20, April.
  17. Yuan, Denghua & Lin, Zhibin & Filieri, Raffaele & Liu, Ran & Zheng, Mengqin, 2020. "Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement," Journal of Business Research, Elsevier, vol. 115(C), pages 38-47.
  18. Zhihui Sun & Dejun Wu & Min Zhang, 2021. "Better late than never? Corporate social responsibility engagement after product-harm crises," Asia Pacific Journal of Management, Springer, vol. 38(4), pages 1209-1259, December.
  19. Serrano-Arcos, M. Mar & Sánchez-Fernández, Raquel & Pérez-Mesa, Juan Carlos, 2024. "Consumer affinity as a key factor to mitigate reluctance to buy foreign products: The moderating role of organic and induced image to counteract negative communication campaigns and image crises," MPRA Paper 123272, University Library of Munich, Germany.
  20. Escamilla Solano, Sandra & Plaza Casado, Paola & Flores Ureba, Sandra, 2016. "Análisis de la divulgación de la información sobre la responsabilidad social corporativa en las empresas de transporte público urbano en España," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 19(2), pages 195-203.
  21. Liu, Yang & Ouyang, Zhe & He, Mujia, 2022. "Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  22. Pangarkar, Aniruddha & Fleischman, Gary M. & Iacobucci, Dawn, 2022. "Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
  23. Pérez-Mesa, Juan Carlos & García Barranco, Mª Carmen & Serrano-Arcos, Mª Mar & Sánchez Fernández, Raquel, 2023. "The agri-food crisis in the post-truth age: an application to the Spanish greenhouse sector," MPRA Paper 119882, University Library of Munich, Germany.
  24. Yubao Cui & Luca Cacciolatti & Patrick Woock & Yinghua Liu & Xuehe Zhang, 2016. "A Qualitative Exploratory Investigation on the Purchase Intention of Consumers Affected by Long-term Negative Advertising: A Case from the Chinese Milk Sector," Economia agro-alimentare, FrancoAngeli Editore, vol. 18(3), pages 263-282.
  25. Sojung Kim & Sejung Marina Choi, 2018. "Congruence Effects in Post-crisis CSR Communication: The Mediating Role of Attribution of Corporate Motives," Journal of Business Ethics, Springer, vol. 153(2), pages 447-463, December.
  26. Yang, Zhiyong & Freling, Traci & Sun, Sijie & Richardson-Greenfield, Pam, 2022. "When do product crises hurt business? A meta-analytic investigation of negative publicity on consumer responses," Journal of Business Research, Elsevier, vol. 150(C), pages 102-120.
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