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The quality of service: An overall performance assessment for water utilities

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  1. Pinho, Margarida & Costa, Ana Sara & Meneses, Marta & Manso, Joana, 2023. "A multiple criteria sorting method for supporting the maintenance management of medical ventilators: The case of Hospital da Luz Lisboa," Socio-Economic Planning Sciences, Elsevier, vol. 86(C).
  2. Molinos-Senante, María & Delgado-Antequera, Laura & Gómez, Trinidad, 2022. "Measuring the quality of service of water companies: A two-stage goal programming synthetic index proposal," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
  3. Martins, H. & Henriques, C.O. & Figueira, J.R. & Silva, C.S. & Costa, A.S., 2023. "Assessing policy interventions to stimulate the transition of electric vehicle technology in the European Union," Socio-Economic Planning Sciences, Elsevier, vol. 87(PB).
  4. Ana Sara Costa & José Rui Figueira & José Borbinha, 2022. "A multiple criteria socio-technical approach for the Portuguese Army Special Forces recruitment," 4OR, Springer, vol. 20(2), pages 289-331, June.
  5. Vilarinho, Hermilio & D’Inverno, Giovanna & Nóvoa, Henriqueta & Camanho, Ana S., 2023. "The measurement of asset management performance of water companies," Socio-Economic Planning Sciences, Elsevier, vol. 87(PA).
  6. Murray, Alan T., 2021. "Contemporary optimization application through geographic information systems," Omega, Elsevier, vol. 99(C).
  7. Maryati, Sri & Humaira, An Nisaa Siti & Afriana, Anita & Roekmi, Raden Ajeng Koesoemo & Suhartini, Ninik, 2021. "Developer behavior in local infrastructure provision in Indonesia: Implications for policy," Utilities Policy, Elsevier, vol. 70(C).
  8. Eduardo Fernandez & Jorge Navarro & Rafael Olmedo, 2018. "Characterization of the Effectiveness of Several Outranking-Based Multi-Criteria Sorting Methods," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 17(04), pages 1047-1084, July.
  9. Darllan Collins Cunha e Silva & Renan Angrizani Oliveira & Vanessa Cezar Simonetti & Bruno Pereira Toniolo & Jomil Costa Abreu Sales & Roberto Wagner Lourenço, 2023. "Creation of an environmental sustainability index for water resources applied to watersheds," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 25(10), pages 11285-11305, October.
  10. D’Inverno, Giovanna & Carosi, Laura & Romano, Giulia, 2021. "Environmental sustainability and service quality beyond economic and financial indicators: A performance evaluation of Italian water utilities," Socio-Economic Planning Sciences, Elsevier, vol. 75(C).
  11. Henriques, Alda A. & Camanho, Ana S. & Amorim, Pedro & Silva, Jaime G., 2020. "Performance benchmarking using composite indicators to support regulation of the Portuguese wastewater sector," Utilities Policy, Elsevier, vol. 66(C).
  12. Fátima Pérez & Laura Delgado-Antequera & Trinidad Gómez, 2019. "A Two-Phase Method to Assess the Sustainability of Water Companies," Energies, MDPI, vol. 12(13), pages 1-19, July.
  13. Govindan, Kannan & Kadziński, Miłosz & Ehling, Ronja & Miebs, Grzegorz, 2019. "Selection of a sustainable third-party reverse logistics provider based on the robustness analysis of an outranking graph kernel conducted with ELECTRE I and SMAA," Omega, Elsevier, vol. 85(C), pages 1-15.
  14. Marques, Rui Cunha & Pinto, Francisco Silva, 2018. "How to watch the watchmen? The role and measurement of regulatory governance," Utilities Policy, Elsevier, vol. 51(C), pages 73-81.
  15. Andres, Luis A. & Garrido, Juliana & Gonzalez, Julio & Marques, Rui Cunha, 2024. "Assessing regulatory governance for the water and sanitation Agencies in Brazil," Utilities Policy, Elsevier, vol. 90(C).
  16. Ravelojaona, P. & Abad, A. & Alves, P.N. & Pinto, F.S. & Costa-Melo, I., 2026. "Water losses: A productivity analysis of the water supply in Portugal," Omega, Elsevier, vol. 138(C).
  17. Tralhão, Sandra & Martins, Rita & Costa, João Paulo, 2025. "A multi-period, multi-criteria model for dynamic performance assessment of the Portuguese water sector," Utilities Policy, Elsevier, vol. 96(C).
  18. Mergoni, Anna & D'Inverno, Giovanna & Carosi, Laura, 2022. "A composite indicator for measuring the environmental performance of water, wastewater, and solid waste utilities," Utilities Policy, Elsevier, vol. 74(C).
  19. Vilarinho, Hermilio & Pereira, Miguel Alves & D’Inverno, Giovanna & Nóvoa, Henriqueta & Camanho, Ana S., 2024. "Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
  20. Xuhui Cong & Li Ma, 2018. "Performance Evaluation of Public-Private Partnership Projects from the Perspective of Efficiency, Economic, Effectiveness, and Equity: A Study of Residential Renovation Projects in China," Sustainability, MDPI, vol. 10(6), pages 1-21, June.
  21. de la Higuera-Molina, Emilio José & Campos-Alba, Cristina María & López-Pérez, Germán & Zafra-Gómez, José Luis, 2023. "Efficiency of water service management alternatives in Spain considering environmental factors," Utilities Policy, Elsevier, vol. 84(C).
  22. Vilarinho, Hermilio & D’Inverno, Giovanna & Nóvoa, Henriqueta & Camanho, Ana S., 2023. "Performance analytics for regulation in retail water utilities: Guiding asset management by identifying peers and targets," Utilities Policy, Elsevier, vol. 82(C).
  23. Dinis, Duarte Caldeira & Figueira, José Rui & Teixeira, Ângelo Palos, 2023. "A multiple criteria approach for ship risk classification: An alternative to the Paris MoU Ship Risk Profile," Socio-Economic Planning Sciences, Elsevier, vol. 90(C).
  24. Thanacoody, Selvin, 2025. "Water utility network loss reduction and service quality under price cap and rate of return regulation," Utilities Policy, Elsevier, vol. 92(C).
  25. Barbosa, Ailson de Souza & Shayani, Rafael Amaral & Oliveira, Marco Aurélio Gonçalves de, 2018. "A multi-criteria decision analysis method for regulatory evaluation of electricity distribution service quality," Utilities Policy, Elsevier, vol. 53(C), pages 38-48.
  26. Lu, Shibao & Lian, Zhiduan & Sun, Huaping & Wu, Xiaohe & Bai, Xiao & Wang, Congcong, 2021. "Simulating trans-boundary watershed water resources conflict," Resources Policy, Elsevier, vol. 73(C).
  27. Ramon Sala-Garrido & Manuel Mocholí-Arce & María Molinos-Senante, 2021. "Assessing the Quality of Service of Water Companies: a ‘Benefit of the Doubt’ Composite Indicator," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 155(1), pages 371-387, May.
  28. Vilarinho, Hermilio & Pereira, Miguel Alves & D’Inverno, Giovanna & Camanho, Ana S., 2026. "A composite indicator framework integrating regulator perspectives for assessing water service quality," Omega, Elsevier, vol. 138(C).
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