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Influence of human versus AI recommenders: The roles of product type and cognitive processes

Citations

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Cited by:

  1. Hermann, Erik & Puntoni, Stefano, 2024. "Artificial intelligence and consumer behavior: From predictive to generative AI," Journal of Business Research, Elsevier, vol. 180(C).
  2. Li, Sinan & Huang, Xinmin & Sheng, Yunying & Chen, Kai, 2025. "The interactive effect of recommendation subjects and message types on consumers' suboptimal food purchase intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  3. Lv, Xingyang & Shi, Kewei & He, Yueying & Ji, Yingchao & Lan, Tian, 2024. "My colleague is not “human”: Will working with robots make you act more indifferently?," Journal of Business Research, Elsevier, vol. 176(C).
  4. Ruan, Yanya & Mezei, József, 2022. "When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  5. Gallin, Steffie & Portes, Audrey, 2024. "Online shopping: How can algorithm performance expectancy enhance impulse buying?," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  6. Li, Sixian & Peluso, Alessandro M. & Duan, Jinyun, 2023. "Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  7. Peng, Leiqing & Luo, Mengting & Guo, Yulang, 2023. "Deposit AI as the “invisible hand†to make the resale easier: A moderated mediation model," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  8. Hou, Chenxuan & Li, Tingting & Gu, Yanzhang, 2026. "Artificial intelligence versus human providers for personalized solutions? The influence of expected group size and perceived uniqueness on adoption intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  9. Martin Haupt & Jan Freidank & Alexander Haas, 2025. "Consumer responses to human-AI collaboration at organizational frontlines: strategies to escape algorithm aversion in content creation," Review of Managerial Science, Springer, vol. 19(2), pages 377-413, February.
  10. Trzebiński, Wojciech & Konuk, Faruk Anıl & Marciniak, Beata, 2025. "Is AI suitable to speak about morality? Consumer response to AI-generated moral appeals in the case of fair trade products," Journal of Business Research, Elsevier, vol. 199(C).
  11. Wencheng Lu, 2024. "Inevitable challenges of autonomy: ethical concerns in personalized algorithmic decision-making," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
  12. Liu, Gus Guanrong & Lv, Linxiang & Meng, Lucia Lu & Tao, Jinyan, 2026. "Beyond algorithms: How socio-technical antecedents drive social-exchange outcomes in AI travel planning personalization," Journal of Retailing and Consumer Services, Elsevier, vol. 89(PA).
  13. Li, Boying & Xue, Chenyang & Cheng, Yue & Lim, Eric T.K. & Tan, Chee-Wee, 2023. "Understanding work experience in epidemic-induced telecommuting: The roles of misfit, reactance, and collaborative technologies," Journal of Business Research, Elsevier, vol. 154(C).
  14. Yang, Yikai & Zheng, Jiehui & Yu, Yining & Qiu, Yiling & Wang, Lei, 2024. "The role of recommendation sources and attribute framing in online product recommendations," Journal of Business Research, Elsevier, vol. 174(C).
  15. Zhu, Yimin & Zhang, Jiemin & Wu, Jifei & Liu, Yingyue, 2022. "AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots," Journal of Business Research, Elsevier, vol. 150(C), pages 642-652.
  16. Li, Jian & Huang, Jinsong & Li, Yaqi, 2023. "Examining the effects of authenticity fit and association fit: A digital human avatar endorsement model," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
  17. Ransome Epie Bawack & Emilie Bonhoure, 2023. "Influencer is the New Recommender: insights for Theorising Social Recommender Systems," Information Systems Frontiers, Springer, vol. 25(1), pages 183-197, February.
  18. Folse, Judith Anne Garretson & Bock, Dora E. & Mangus, Stephanie M. & Lindsey Hall, Kristina K., 2025. "Online chat encounters: Satisfying customers through dialogical interaction," Journal of Business Research, Elsevier, vol. 190(C).
  19. Zhao, Taiyang & Ran, Yaxuan & Wu, Banggang & Lynette Wang, Valerie & Zhou, Liying & Lu Wang, Cheng, 2024. "Virtual versus human: Unraveling consumer reactions to service failures through influencer types," Journal of Business Research, Elsevier, vol. 178(C).
  20. Yuan, Haixia & Lü, Kevin & Fang, Wenting, 2025. "Machines vs. humans: The evolving role of artificial intelligence in livestreaming e-commerce," Journal of Business Research, Elsevier, vol. 188(C).
  21. Meng, Lu (Monroe) & Bie, Yongyue & Yang, Mengya & Wang, Yijie, 2024. "Watching it motivates me to become stronger: Virtual influencers' impact on consumer self-improvement product preferences," Journal of Business Research, Elsevier, vol. 178(C).
  22. Wojciech Trzebiński & Beata Marciniak & Eliza Kulczycka, 2023. "Online recommenders’ anthropomorphism improves user response to hedonic and benefit-based product appeals through the recommenders’ perceived ability to learn," PLOS ONE, Public Library of Science, vol. 18(6), pages 1-23, June.
  23. Armenia, Stefano & Franco, Eduardo & Iandolo, Francesca & Maielli, Giuliano & Vito, Pietro, 2024. "Zooming in and out the landscape: Artificial intelligence and system dynamics in business and management," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
  24. Hai Lan & Xiaofei Tang & Yong Ye & Huiqin Zhang, 2024. "Abstract or concrete? The effects of language style and service context on continuous usage intention for AI voice assistants," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
  25. Meng, Kexin & Xiao, Jing Jian, 2026. "Can ChatGPT relate to you? Exploring consumer satisfaction with AI-generated product advice through the lens of consumption values," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  26. Jansen, Thomas & Moura, Francisco Tigre, 2024. "WOM, eWOM and WOMachine: The evolution of consumer recommendations through a systematic review of 194 studies," IU Discussion Papers - Marketing & Communication 3 (Juni 2024), IU International University of Applied Sciences.
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