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Artificial intelligence: The light and the darkness

Citations

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Cited by:

  1. Roy, Sanjit K. & Tehrani, Ali N. & Pandit, Ameet & Apostolidis, Chrysostomos & Ray, Subhasis, 2025. "AI-capable relationship marketing: Shaping the future of customer relationships," Journal of Business Research, Elsevier, vol. 192(C).
  2. Hermann, Erik & Puntoni, Stefano, 2024. "Artificial intelligence and consumer behavior: From predictive to generative AI," Journal of Business Research, Elsevier, vol. 180(C).
  3. Jeon, Yongwoog Andrew, 2022. "Let me transfer you to our AI-based manager: Impact of manager-level job titles assigned to AI-based agents on marketing outcomes," Journal of Business Research, Elsevier, vol. 145(C), pages 892-904.
  4. Valtonen, Alena & Saunila, Minna & Ukko, Juhani & Treves, Luke & Ritala, Paavo, 2025. "AI and employee wellbeing in the workplace: An empirical study," Journal of Business Research, Elsevier, vol. 199(C).
  5. De Keyser, Arne & Antonetti, Paolo & Rouziou, Maria & Béal, Mathieu & Wang, Zih-Hsiang & Grégoire, Yany & Lussier, Bruno, 2025. "Understanding the B2B customer experience and journey: A convergence-based lens," Journal of Business Research, Elsevier, vol. 198(C).
  6. repec:osf:osfxxx:w69yh_v1 is not listed on IDEAS
  7. Abhijit Guha & Timna Bressgott & Dhruv Grewal & Dominik Mahr & Martin Wetzels & Elisa Schweiger, 2023. "How artificiality and intelligence affect voice assistant evaluations," Journal of the Academy of Marketing Science, Springer, vol. 51(4), pages 843-866, July.
  8. Qian, Lixian & Yin, Juelin & Huang, Youlin & Liang, Ya, 2023. "The role of values and ethics in influencing consumers’ intention to use autonomous vehicle hailing services," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
  9. Jameel, Alaa S. & Harjan, Sinan Abdullah & Ahmad, Abd Rahman, 2023. "Behavioral Intentions to use Artificial Intelligence Among Managers in Small and Medium Enterprises," OSF Preprints w69yh, Center for Open Science.
  10. Vecchietti, Giuseppe & Liyanaarachchi, Gajendra & Viglia, Giampaolo, 2025. "Managing deepfakes with artificial intelligence: Introducing the business privacy calculus," Journal of Business Research, Elsevier, vol. 186(C).
  11. Schumann, Jan H. & Zimmermann, Johanna & Steinhoff, Lena & Totzek, Dirk & van der Borgh, Michel & Martin, Kelly D., 2025. "Toward a multilayered framework of privacy-related decision-making in B2B," Journal of Business Research, Elsevier, vol. 190(C).
  12. Badrinarayanan, Vishag & Ramachandran, Indu, 2024. "Relational exchanges in the sales domain: A review and research agenda through the lens of commitment-trust theory of relationship marketing," Journal of Business Research, Elsevier, vol. 177(C).
  13. Dhiman, Neeraj & Jamwal, Mohit & Kumar, Ajay, 2023. "Enhancing value in customer journey by considering the (ad)option of artificial intelligence tools," Journal of Business Research, Elsevier, vol. 167(C).
  14. Satornino, Cinthia B. & Grewal, Dhruv & Guha, Abhijit & Schweiger, Elisa B. & Goodstein, Ronald C., 2023. "The perks and perils of artificial intelligence use in lateral exchange markets," Journal of Business Research, Elsevier, vol. 158(C).
  15. Arne de Keyser & Paolo Antonetti & Maria Rouziou & Mathieu Béal & Zih-Hsiang Wang & Yany Grégoire & Bruno Lussier, 2025. "Understanding the B2B customer experience and journey : A convergence-based lens," Post-Print hal-05098375, HAL.
  16. Mancuso, Ilaria & Petruzzelli, Antonio Messeni & Panniello, Umberto & Vaia, Giovanni, 2025. "The bright and dark sides of AI innovation for sustainable development: Understanding the paradoxical tension between value creation and value destruction," Technovation, Elsevier, vol. 143(C).
  17. Xusen Cheng & Xiao Lin & Xiao-Liang Shen & Alex Zarifis & Jian Mou, 2022. "The dark sides of AI," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 11-15, March.
  18. Arpit Singh & Ashish Dwivedi & Dindayal Agrawal & Durgesh Singh, 2023. "Identifying issues in adoption of AI practices in construction supply chains: towards managing sustainability," Operations Management Research, Springer, vol. 16(4), pages 1667-1683, December.
  19. Zhang, Fan & Pan, Jieyi, 2025. "Imitation: Mitigating AI backfire," Journal of Business Research, Elsevier, vol. 193(C).
  20. Mateusz Juzwik, 2025. "The Role of Artificial Intelligence in Selected Marketing Areas," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 1274-1284.
  21. Leszczyński, Grzegorz & Gaczek, Piotr & Ławrynowicz, Maciej, 2026. "The bright side of AI in hiring: Collaborating with algorithms supports ethical decision-making," Journal of Business Research, Elsevier, vol. 203(C).
  22. Li Xu & Yide Sun & Yuan-Teng Hsu & Ya-Ling Chiu, 2025. "The effects of personalized recommendations on perceived switching costs: The mediation roles of customer satisfaction and habits," Electronic Markets, Springer;IIM University of St. Gallen, vol. 35(1), pages 1-16, December.
  23. Bakeshloo, Khashayar Afshar & Agnihotri, Raj & Mohammadzadeh, Mohammad, 2025. "Metaverse and B2B marketing: untapped research opportunities," Journal of Business Research, Elsevier, vol. 200(C).
  24. Robertson, Jeandri & Botha, Elsamari & Oosthuizen, Kim & Montecchi, Matteo, 2025. "Managing change when integrating artificial intelligence (AI) into the retail value chain: The AI implementation compass," Journal of Business Research, Elsevier, vol. 189(C).
  25. Mueller, Alexander & Kuester, Sabine & von Janda, Sergej, 2025. "Socially (un)acceptable errors of AI: Consumer perceptions of different AI-induced errors," Journal of Business Research, Elsevier, vol. 201(C).
  26. Holmström, Jonny & Carroll, Noel, 2025. "How organizations can innovate with generative AI," Business Horizons, Elsevier, vol. 68(5), pages 559-573.
  27. Wang, Yuyan & Gao, Junhong & Cheng, T.C.E. & Jin, Mingzhou & Yue, Xiaohang & Wang, Huajie, 2025. "Is it necessary for the supply chain to implement artificial intelligence-driven sales services at both the front-end and back-end stages?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 194(C).
  28. Bianca Weber‐Lewerenz & Marzia Traverso, 2025. "How can corporate digital responsibility (CDR) be measured in line with corporate social responsibility (CSR)? A new theoretical approach in construction 4.0," Sustainable Development, John Wiley & Sons, Ltd., vol. 33(1), pages 287-308, February.
  29. Zhang, Zhenhua & Zhang, Yunpeng & Wu, Huangbin & Song, Shunfeng & Pan, Yuxi & Feng, Yanchao, 2024. "Dual effects of automation on economy and environment: Evidence from A-share listed enterprises in China," China Economic Review, Elsevier, vol. 88(C).
  30. Sreedhar Madhavaram & Radha Appan, 2024. "AI for marketing: Enabler? Engager? Ersatz?," AMS Review, Springer;Academy of Marketing Science, vol. 14(3), pages 258-277, December.
  31. Irgang, Luís & Sestino, Andrea & Barth, Henrik & Holmén, Magnus, 2025. "Healthcare workers' adoption of and satisfaction with artificial intelligence: The counterintuitive role of paradoxical tensions and paradoxical mindset," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
  32. Ma, Jia & Xie, Tingting, 2025. "Customer artificial intelligence, supply chain spillover effects, and supplier capacity utilization," International Review of Economics & Finance, Elsevier, vol. 103(C).
  33. Srikrishna Chintalapati & Shivendra Kumar Pandey, 2025. "Factors driving the adoption of AI-powered marketing in financial services: a practitioner field study," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 52(1), pages 17-36, March.
  34. Yasheng Chen & Yuhong Tu & Siyao Zeng, 2024. "Costly “Greetings” from AI: Effects of Product Recommenders and Self-Disclosure Levels on Transaction Costs," Sustainability, MDPI, vol. 16(18), pages 1-19, September.
  35. Pervaiz Akhtar & Arsalan Mujahid Ghouri & Haseeb Ur Rehman Khan & Mirza Amin ul Haq & Usama Awan & Nadia Zahoor & Zaheer Khan & Aniqa Ashraf, 2023. "Detecting fake news and disinformation using artificial intelligence and machine learning to avoid supply chain disruptions," Annals of Operations Research, Springer, vol. 327(2), pages 633-657, August.
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