IDEAS home Printed from https://ideas.repec.org/r/eee/jbrese/v118y2020icp177-188.html

Building dynamic service analytics capabilities for the digital marketplace

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Akter, Shahriar & Dwivedi, Yogesh K. & Sajib, Shahriar & Biswas, Kumar & Bandara, Ruwan J. & Michael, Katina, 2022. "Algorithmic bias in machine learning-based marketing models," Journal of Business Research, Elsevier, vol. 144(C), pages 201-216.
  2. Chen, Yantai & Luo, Haibei & Chen, Jin & Guo, Yanlin, 2022. "Building data-driven dynamic capabilities to arrest knowledge hiding: A knowledge management perspective," Journal of Business Research, Elsevier, vol. 139(C), pages 1138-1154.
  3. Augustine Abakpa & Ondřej Dvouletý, 2025. "How does digitalization shape the business financial performance: a systematic review," Future Business Journal, Springer, vol. 11(1), pages 1-23, December.
  4. Alshehri, Abdullah, 2025. "When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  5. Yanting Huang & Kai Zhang & Xuejiao Chen, 2026. "Dynamic service analytics capabilities and service firm performance: Exploring the mediating roles of adaptive and customer-linking capabilities," PLOS ONE, Public Library of Science, vol. 21(2), pages 1-16, February.
  6. Ladi Daodu & Prof. Dr. Amiya Bhaumik, 2024. "Impacts of Innovation and Business Analytics on the Performance of the Service Sector in Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(6), pages 77-91, June.
  7. Janarthanan Balakrishnan & Yogesh K. Dwivedi, 2024. "Conversational commerce: entering the next stage of AI-powered digital assistants," Annals of Operations Research, Springer, vol. 333(2), pages 653-687, February.
  8. Jules Degila & Ida Sèmévo Tognisse & Anne-Carole Honfoga & Sèton Calmette Ariane Houetohossou & Fréjus Ariel Kpedetin Sodedji & Hospice Gérard Gracias Avakoudjo & Souand Peace Gloria Tahi & Achille Ep, 2023. "A Survey on Digital Agriculture in Five West African Countries," Agriculture, MDPI, vol. 13(5), pages 1-15, May.
  9. Lan, Lan & Zhou, Zhifang, 2024. "Complementary or substitutive effects? The duality of digitalization and ESG on firm's innovation," Technology in Society, Elsevier, vol. 77(C).
  10. Kim, Jong Min & Park, Keeyeon Ki-cheon & Mariani, Marcello & Wamba, Samuel Fosso, 2024. "Investigating reviewers' intentions to post fake vs. authentic reviews based on behavioral linguistic features," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
  11. Singh, Pallavi & Brown, David M. & Chelekis, Jessica & Apostolidis, Chrysostomos & Dey, Bidit L., 2022. "Sustainability in the beer and pub industry during the COVID-19 period: An emerging new normal," Journal of Business Research, Elsevier, vol. 141(C), pages 656-672.
  12. Bag, Surajit & Rahman, Muhammad Sabbir & Srivastava, Gautam & Shore, Adam & Ram, Pratibha, 2023. "Examining the role of virtue ethics and big data in enhancing viable, sustainable, and digital supply chain performance," Technological Forecasting and Social Change, Elsevier, vol. 186(PB).
  13. Xiang, Guopeng & Peng, Mixiang & Tang, Fei & Liu, Yuan, 2024. "Unpacking the impact of entrepreneurial learning on business model innovation in internet startups: Mediating roles of digital capabilities," Technology in Society, Elsevier, vol. 77(C).
  14. Leven J. Zheng & Justin Zuopeng Zhang & Huan Wang & Jacky F. L. Hong, 2025. "Exploring the impact of Big Data Analytics Capabilities on the dual nature of innovative activities in MSMEs: A Data-Agility-Innovation Perspective," Annals of Operations Research, Springer, vol. 350(2), pages 699-727, July.
  15. Anas Iftikhar & Imran Ali & Ahmad Arslan & Shlomo Tarba, 2024. "Digital Innovation, Data Analytics, and Supply Chain Resiliency: A Bibliometric-based Systematic Literature Review," Annals of Operations Research, Springer, vol. 333(2), pages 825-848, February.
  16. Azemi, Yllka & Ozuem, Wilson & Wiid, Ria & Hobson, Ana, 2022. "Luxury fashion brand customers’ perceptions of mobile marketing: Evidence of multiple communications and marketing channels," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
  17. Chagas, B.T. & Jesus, D. & Palma-dos-Reis, A., 2024. "Blockchain's value proposition for online gambling: The operators' perspective," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
  18. Aldossary, Mohammed & Agag, Gomaa, 2026. "Data-driven agility in the UK retail sector: How SMEs innovate in dynamic environments through experimental evidence," Journal of Retailing and Consumer Services, Elsevier, vol. 90(C).
  19. Hokey Min & Bih-Ru Lea, 2024. "Motivators and Inhibitors for Business Analytics Adoption from the Cross-Cultural Perspectives: A Data Mining Approach," Information Systems Frontiers, Springer, vol. 26(3), pages 1041-1062, June.
  20. Umme Hani & Ananda Wickramasinghe & Uraiporn Kattiyapornpong & Shahriar Sajib, 2024. "The future of data-driven relationship innovation in the microfinance industry," Annals of Operations Research, Springer, vol. 333(2), pages 971-997, February.
  21. Wang, Lijun & Zhou, Yu & Sanders, Karin & Marler, Janet H. & Zou, Yunqing, 2024. "Determinants of effective HR analytics Implementation: An In-Depth review and a dynamic framework for future research," Journal of Business Research, Elsevier, vol. 170(C).
  22. Mitrega, Maciej & Klézl, Vojtěch & Spáčil, Vojtěch, 2022. "Systematic review on customer citizenship behavior: Clarifying the domain and future research agenda," Journal of Business Research, Elsevier, vol. 140(C), pages 25-39.
  23. Wang, Nan & Wan, Jiahao & Ma, Zhenzhong & Zhou, Yan & Chen, Jin, 2023. "How digital platform capabilities improve sustainable innovation performance of firms: The mediating role of open innovation," Journal of Business Research, Elsevier, vol. 167(C).
  24. Wang, Yonggui & Tian, Qinghong & Li, Xia & Xiao, Xiaohong, 2022. "Different roles, different strokes: How to leverage two types of digital platform capabilities to fuel service innovation," Journal of Business Research, Elsevier, vol. 144(C), pages 1121-1128.
  25. Mariani, Marcello M. & Machado, Isa & Magrelli, Vittoria & Dwivedi, Yogesh K., 2023. "Artificial intelligence in innovation research: A systematic review, conceptual framework, and future research directions," Technovation, Elsevier, vol. 122(C).
  26. Daliborka Witschel & Julian Marius Müller & Kai-Ingo Voigt, 2023. "What Takes the Wind out of Their Sails? A Micro-Foundational Perspective of Challenges for Building Dynamic Capabilities Towards Digital Business Model Innovation," Schmalenbach Journal of Business Research, Springer, vol. 75(3), pages 345-388, September.
  27. Thuda Audy & Kartono Rano & Hamsal Mohammad & Furinto Asnan, 2023. "The Effect of Digital Talent and Digital Capability on Bank Performance: Perspective of Regional Development Bank Employees," Proceedings of the International Conference on Business Excellence, Paradigm, vol. 17(1), pages 2053-2069, July.
  28. Acciarini, Chiara & Cappa, Francesco & Boccardelli, Paolo & Oriani, Raffaele, 2023. "How can organizations leverage big data to innovate their business models? A systematic literature review," Technovation, Elsevier, vol. 123(C).
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.