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Make-or-buy service capacity decision in a supply chain providing after-sales service

Citations

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Cited by:

  1. Guo, Xiaolong & Zhou, Qiang & Bian, Junsong, 2022. "Online retailers’ platform-based Worry-Free-Shopping: Retailing strategy considering consumer valuation bias," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 167(C).
  2. Xu, Xiaofeng & He, Yangyang & Liu, Min & Qi, Peng & Yu, Lean, 2025. "Multi-stage resource leveling problem with self-operation and outsourcing cooperation in sharing logistics," Omega, Elsevier, vol. 131(C).
  3. Xing Yu & Wei-Guo Zhang & Yong-Jun Liu, 2019. "Coordination Mechanism for Contract Farming Supply Chain with Government Option Premium Subsidies," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 36(05), pages 1-27, October.
  4. Fan, Huan & Li, Gang & Sun, Hongyi & Cheng, T.C.E., 2017. "An information processing perspective on supply chain risk management: Antecedents, mechanism, and consequences," International Journal of Production Economics, Elsevier, vol. 185(C), pages 63-75.
  5. Shokouhyar, Sajjad & Shokoohyar, Sina & Safari, Sepehr, 2020. "Research on the influence of after-sales service quality factors on customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
  6. Wang, Xin & Huang, George Q., 2021. "When and how to share first-mile parcel collection service," European Journal of Operational Research, Elsevier, vol. 288(1), pages 153-169.
  7. Chen, Mengmiao & Hu, Qiying & Wei, Hang, 2017. "Interaction of after-sales service provider and contract type in a supply chain," International Journal of Production Economics, Elsevier, vol. 193(C), pages 514-527.
  8. Xiong, Caiyuan & Yu, Yugang & Shen, Xiaobei, 2025. "Inventory management for maintenance service outsourcing: Should a manufacturer choose full outsourcing?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 200(C).
  9. Wang, Yulan & Wallace, Stein W. & Shen, Bin & Choi, Tsan-Ming, 2015. "Service supply chain management: A review of operational models," European Journal of Operational Research, Elsevier, vol. 247(3), pages 685-698.
  10. Qinglin Luo & Jianwen Luo, 2024. "Financing equilibrium in an after-sales service supply chain," Operational Research, Springer, vol. 24(3), pages 1-30, September.
  11. Zhang, Shuguang & Dan, Bin & Zhou, Maosen, 2019. "After-sale service deployment and information sharing in a supply chain under demand uncertainty," European Journal of Operational Research, Elsevier, vol. 279(2), pages 351-363.
  12. Yang, Zaoli & Shang, Wen-Long & Miao, Lin & Gupta, Shivam & Wang, Zhengli, 2024. "Pricing decisions of online and offline dual-channel supply chains considering data resource mining," Omega, Elsevier, vol. 126(C).
  13. Rezapour, Shabnam & Allen, Janet K. & Mistree, Farrokh, 2016. "Reliable flow in forward and after-sales supply chains considering propagated uncertainty," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 93(C), pages 409-436.
  14. Zhang, Yiwen & Han, Myat Su & Wang, Kai, 2025. "Symmetric or asymmetric? Value-added service design for new and remanufactured products under competition," International Journal of Production Economics, Elsevier, vol. 287(C).
  15. Huang, Hongfu & Liu, Feng & Zhang, Peng, 2021. "To outsource or not to outsource? Warranty service provision strategies considering competition, costs and reliability," International Journal of Production Economics, Elsevier, vol. 242(C).
  16. Niu, Baozhuang & Chu, Lap-Keung & Ni, Jian & Wang, Junwei, 2018. "Buy now and price later: Supply contracts with time-consistent mean–variance financial hedgingAuthor-Name: Li, Qiang," European Journal of Operational Research, Elsevier, vol. 268(2), pages 582-595.
  17. Bustinza, Oscar F. & Lafuente, Esteban & Rabetino, Rodrigo & Vaillant, Yancy & Vendrell-Herrero, Ferran, 2019. "Make-or-buy configurational approaches in product-service ecosystems and performance," Journal of Business Research, Elsevier, vol. 104(C), pages 393-401.
  18. Jain, Tarun & Hazra, Jishnu, 2017. "Sourcing strategies under agglomeration economies, capacity risks and retail competition," International Journal of Production Economics, Elsevier, vol. 191(C), pages 311-322.
  19. Wang, Yuyan & Gao, Junhong & Cheng, T.C.E. & Jin, Mingzhou & Yue, Xiaohang & Wang, Huajie, 2025. "Is it necessary for the supply chain to implement artificial intelligence-driven sales services at both the front-end and back-end stages?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 194(C).
  20. Mengqi Liu & Yueli Zhao & Rui Huang & Sandun Perera, 2023. "Vertical value-added cost information sharing in a supply chain," Annals of Operations Research, Springer, vol. 329(1), pages 781-814, October.
  21. Yin, Zhe & Ma, Shihua, 2015. "Incentives to improve the service level in a random yield supply chain: The role of bonus contracts," European Journal of Operational Research, Elsevier, vol. 244(3), pages 778-791.
  22. Lou, Yaqi & Feng, Lipan & He, Shuguang & He, Zhen & Zhao, Xiukun, 2020. "Logistics service outsourcing choices in a retailer-led supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 141(C).
  23. Gu, Wei & Yu, Xiaoru & Zhang, Shichen & Yan, Xiangbin & Wang, Chen, 2023. "To outsource or not: Bike-share rebalancing strategies under the service quality deviation of a third party," European Journal of Operational Research, Elsevier, vol. 310(2), pages 847-859.
  24. Jain, Aditya & Bala, Ram, 2018. "Differentiated or integrated: Capacity and service level choice for differentiated products," European Journal of Operational Research, Elsevier, vol. 266(3), pages 1025-1037.
  25. Zhen-Song Chen & Sheng Wu & Kannan Govindan & Xian-Jia Wang & Kwai-Sang Chin & Luis Martíınez, 2022. "Optimal pricing decision in a multi-channel supply chain with a revenue-sharing contract," Annals of Operations Research, Springer, vol. 318(1), pages 67-102, November.
  26. Guan, Zili & Zhang, Xumei & Zhou, Maosen & Dan, Yiran, 2020. "Demand information sharing in competing supply chains with manufacturer-provided service," International Journal of Production Economics, Elsevier, vol. 220(C).
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