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Information and communication technology in the lives of forcibly displaced persons in Kenya

Author

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  • Eppler, Mirko
  • Gaetani, Stella
  • Köllner, Francy
  • Kuhnt, Jana
  • Martin-Shields, Charles
  • Mebrahtu, Nyat
  • Peters, Antonia
  • Preiß, Carlotta

Abstract

This report examines how forcibly displaced persons use information and communication technologies (ICTs) in Kenya. Focusing on the role and potential of ICT with regard to mobility and inclusion, this paper studies the needs of forcibly displaced persons and seeks to understand how technology could help to meet these needs. The study identifies success factors concerning the deployment of ICT services, which potentially support the lives of forcibly displaced persons. Based on this analysis, we formulate policy recommendations for organisations who want to deploy ICT services for forcibly displaced persons in Kenya. Since living conditions and access to technology differ in urban, rural and camp environments, the research was conducted in Nairobi, the Tana Delta County and Kakuma Refugee Camp. Our results are based on data collected through a mixed-method approach. Qualitative, semi-structured interviews were conducted with 90 forcibly displaced persons in Nairobi, Kakuma Refugee Camp and the Tana Delta County. Twenty-four organisations providing ICT services in Kenya were interviewed to provide a practitioners' perspective. The creation of the interview guides and the codebook for the analysis were developed based on the e-governance framework developed by Verdegem and Verleye, who have identified important conditions for a successful uptake of ICT services, namely awareness, perception, access and usability. [...]

Suggested Citation

  • Eppler, Mirko & Gaetani, Stella & Köllner, Francy & Kuhnt, Jana & Martin-Shields, Charles & Mebrahtu, Nyat & Peters, Antonia & Preiß, Carlotta, 2020. "Information and communication technology in the lives of forcibly displaced persons in Kenya," IDOS Discussion Papers 15/2020, German Institute of Development and Sustainability (IDOS).
    • Handle: RePEc:zbw:diedps:152020
    DOI: 10.23661/dp15.2020
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    References listed on IDEAS

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    1. Erforth, Benedikt, 2020. "The future of European development banking: What role and place for the European Investment Bank?," IDOS Discussion Papers 11/2020, German Institute of Development and Sustainability (IDOS).
    2. Berger, Axel & Hilbrich, Sören & Köhler, Gabriele, 2020. "The implementation of the G7 and G20 gender equality goals in Germany," IDOS Discussion Papers 5/2020, German Institute of Development and Sustainability (IDOS).
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    6. Stoffel, Tim, 2020. "Socially responsible public procurement (SRPP) in multi-level regulatory frameworks: Assessment report on policy space for SRPP regulation and implementation in Germany and Kenya," IDOS Discussion Papers 9/2020, German Institute of Development and Sustainability (IDOS).
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    Cited by:

    1. Vintar,Mirko & Beltramo,Theresa Parrish & Delius,Antonia Johanna Sophie & Egger,Dennis Timo & Pape,Utz Johann, 2022. "Impact of COVID-19 on Labor Market Outcomes of Refugees and Nationals in Kenya," Policy Research Working Paper Series 9960, The World Bank.

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