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Online travel service quality: the importance of pre-transaction services

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  • van Riel, A.C.R.

    (Marketing & Supply Chain Management)

  • Semeijn, J.

    (Marketing & Supply Chain Management)

  • Pauwels, P.F.J.

    (Marketing & Supply Chain Management)

Abstract

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Suggested Citation

  • van Riel, A.C.R. & Semeijn, J. & Pauwels, P.F.J., 2003. "Online travel service quality: the importance of pre-transaction services," Research Memorandum 033, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    • Handle: RePEc:unm:umamet:2003033
    DOI: 10.26481/umamet.2003033
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    References listed on IDEAS

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    1. Curiel, I. & Pederzoli, G. & Tijs, S.H., 1989. "Sequencing games," Other publications TiSEM cd695be5-0f54-4548-a952-2, Tilburg University, School of Economics and Management.
    2. Aumann, Robert J. & Maschler, Michael, 1985. "Game theoretic analysis of a bankruptcy problem from the Talmud," Journal of Economic Theory, Elsevier, vol. 36(2), pages 195-213, August.
    3. S. C. Littlechild & G. Owen, 1973. "A Simple Expression for the Shapley Value in a Special Case," Management Science, INFORMS, vol. 20(3), pages 370-372, November.
    4. Ichiishi, Tatsuro, 1981. "Super-modularity: Applications to convex games and to the greedy algorithm for LP," Journal of Economic Theory, Elsevier, vol. 25(2), pages 283-286, October.
    5. Curiel, Imma & Pederzoli, Giorgio & Tijs, Stef, 1989. "Sequencing games," European Journal of Operational Research, Elsevier, vol. 40(3), pages 344-351, June.
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    Cited by:

    1. Ruhee Singh & Sweta Srivastava Malla, 2017. "Does Corporate Social Responsibility Matter in Buying Behaviour?—A Study of Indian Consumers," Global Business Review, International Management Institute, vol. 18(3), pages 781-794, June.

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