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On the practical significance of hindsight bias : The case of the expectancy-disconfirmation model of consumer satisfaction

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  • Zwick, R.
  • Pieters, R.

    (Tilburg University, School of Economics and Management)

  • Baumgartner, H.

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Suggested Citation

  • Zwick, R. & Pieters, R. & Baumgartner, H., 1995. "On the practical significance of hindsight bias : The case of the expectancy-disconfirmation model of consumer satisfaction," Other publications TiSEM 03a02987-fd6a-4575-beff-6, Tilburg University, School of Economics and Management.
  • Handle: RePEc:tiu:tiutis:03a02987-fd6a-4575-beff-6cc4ef362625
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    File URL: https://pure.uvt.nl/ws/portalfiles/portal/964016/_practi_.pdf
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    Cited by:

    1. Maria Pollai & Erik Hoelzl & Flavia Possas, 2010. "Consumption-related emotions over time: Fit between prediction and experience," Marketing Letters, Springer, vol. 21(4), pages 397-411, December.
    2. Wong, IpKin Anthony & Dioko, Leonardo (Don) A.N., 2013. "Understanding the mediated moderating role of customer expectations in the customer satisfaction model: The case of casinos," Tourism Management, Elsevier, vol. 36(C), pages 188-199.
    3. Pieters, Rik & Baumgartner, Hans & Bagozzi, Richard, 2006. "Biased memory for prior decision making: Evidence from a longitudinal field study," Organizational Behavior and Human Decision Processes, Elsevier, vol. 99(1), pages 34-48, January.

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