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Integrated Approach of the Citizen’s Role in Relation to the Public Services


  • Matei, Lucica
  • Matei, Ani


The paper achieves an integrated, interdisciplinary approach of the citizens’ roles related to public service providers. The contemporary public service development awards multiple roles to the citizen, interacting with the activities of design, decision-making, production, delivery or assessment, specific for various stages of the life cycle of the public services. Such an approach substantiates the public marketing strategies and it integrates aspects concerning service delivery in the private sector

Suggested Citation

  • Matei, Lucica & Matei, Ani, 2010. "Integrated Approach of the Citizen’s Role in Relation to the Public Services," MPRA Paper 22466, University Library of Munich, Germany, revised 03 May 2010.
  • Handle: RePEc:pra:mprapa:22466

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    Cited by:

    1. repec:rom:campco:v:9:y:2013:i:1:p:161-168 is not listed on IDEAS
    2. Alexandra IANCU, 2013. "Cleaning Public Service. Case Study," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 9(1), pages 161-168, June.
    3. Luis Camilo Ortigueira-Sánchez, 2017. "Influencing factors on citizen safety perception: systems and broken windows theories," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(1), pages 95-111, March.
    4. Matei, Ani & Tuca, Mihaela, 2011. "Corporate Social Responsibility on the International Area. Present Developments in Romania and Bulgaria," Apas Papers 332, Academic Public Administration Studies Archive - APAS.

    More about this item


    citizen; customer; co-designer; co-producer; co-provider; co-evaluator;

    JEL classification:

    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • G18 - Financial Economics - - General Financial Markets - - - Government Policy and Regulation
    • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship

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