IDEAS home Printed from https://ideas.repec.org/p/pra/mprapa/22466.html
   My bibliography  Save this paper

Integrated Approach of the Citizen’s Role in Relation to the Public Services

Author

Listed:
  • Matei, Lucica
  • Matei, Ani

Abstract

The paper achieves an integrated, interdisciplinary approach of the citizens’ roles related to public service providers. The contemporary public service development awards multiple roles to the citizen, interacting with the activities of design, decision-making, production, delivery or assessment, specific for various stages of the life cycle of the public services. Such an approach substantiates the public marketing strategies and it integrates aspects concerning service delivery in the private sector

Suggested Citation

  • Matei, Lucica & Matei, Ani, 2010. "Integrated Approach of the Citizen’s Role in Relation to the Public Services," MPRA Paper 22466, University Library of Munich, Germany, revised 03 May 2010.
    • Handle: RePEc:pra:mprapa:22466
    as

    Download full text from publisher

    File URL: https://mpra.ub.uni-muenchen.de/22466/1/MPRA_paper_22466.pdf
    File Function: original version
    Download Restriction: no
    File URL: https://mpra.ub.uni-muenchen.de/26787/2/MPRA_paper_26787.pdf
    File Function: revised version
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. repec:rom:campco:v:9:y:2013:i:1:p:161-168 is not listed on IDEAS
    2. Alexandra IANCU, 2013. "Cleaning Public Service. Case Study," Proceedings of Administration and Public Management International Conference, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 9(1), pages 161-168, June.
    3. Luis Camilo Ortigueira-Sánchez, 2017. "Influencing factors on citizen safety perception: systems and broken windows theories," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 14(1), pages 95-111, March.
    4. Matei, Ani & Tuca, Mihaela, 2011. "Corporate Social Responsibility on the International Area. Present Developments in Romania and Bulgaria," Apas Papers 332, Academic Public Administration Studies Archive - APAS.
    5. Alexandra Iancu, 2018. "Indicators For Assessing The Effectiveness Organizational Processes Within The Context Of Quality Management," Manager Journal, Faculty of Business and Administration, University of Bucharest, vol. 27(1), pages 98-119, December.
    6. Pavel Bachmann & Václav Zubr, 2014. "What Affects the Information Provided on the Web? Case of Czech Rural Municipalities," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 62(6), pages 1221-1231.
    7. Manuel Rey-Moreno & Cayetano Medina-Molina & Ramón Barrera-Barrera, 2018. "Multichannel strategies in public services: levels of satisfaction and citizens’ preferences," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 15(1), pages 9-24, March.

    More about this item

    Keywords

    citizen; customer; co-designer; co-producer; co-provider; co-evaluator;
    All these keywords.

    JEL classification:

    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
    • G18 - Financial Economics - - General Financial Markets - - - Government Policy and Regulation
    • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:22466. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Joachim Winter (email available below). General contact details of provider: https://edirc.repec.org/data/vfmunde.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.