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What is the Cost of Venting? Evidence from eBay

Author

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  • Li, Lingfang (Ivy)

Abstract

This paper uses data collected from eBay's website to identify why buyers fail to leave (negative) feedback in online markets. Empirical results con¯rm that the fear of retaliation may be an important motivation for buyers not to leave (negative) feedback, while the time and effort cost of reporting may be not.

Suggested Citation

  • Li, Lingfang (Ivy), 2008. "What is the Cost of Venting? Evidence from eBay," MPRA Paper 16949, University Library of Munich, Germany.
  • Handle: RePEc:pra:mprapa:16949
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    File URL: https://mpra.ub.uni-muenchen.de/16949/1/MPRA_paper_16949.pdf
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    Cited by:

    1. Luís Cabral & Lingfang (Ivy) Li, 2015. "A Dollar for Your Thoughts: Feedback-Conditional Rebates on eBay," Management Science, INFORMS, vol. 61(9), pages 2052-2063, September.

    More about this item

    Keywords

    reputation; feedback; asymmetric information;

    JEL classification:

    • L81 - Industrial Organization - - Industry Studies: Services - - - Retail and Wholesale Trade; e-Commerce
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software

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