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Kundenservice in der deutschen Wasserwirtschaft – Eine Analyse der Internetauftritte ausgewählter Unternehmen


  • Mark Oelmann



There is a lack of competition in the German water and sewerage sector. According to economic theory levels of service can be expected to be inefficient. I will check this hypothesis and therefore take a closer look at various categories of levels of service. In analysing the internet pages of main German water and sewerage companies I exclusively work with those indicators of levels of service which do not need much capital investment in order to be improved. Most of these indicators are similar to those used in England. Therefore it is possible to compare the performances in levels of service in these two countries. I come to the conclusion that service offered by English companies is significantly better and in most cases more efficient than service offered by German ones. I therefore deduce that the main reason for that difference is in fact the existence of more competition in the English water and sewerage sector.

Suggested Citation

  • Mark Oelmann, 2004. "Kundenservice in der deutschen Wasserwirtschaft – Eine Analyse der Internetauftritte ausgewählter Unternehmen," IWP Discussion Paper Series 02/2004, Institute for Economic Policy, Cologne, Germany.
  • Handle: RePEc:kln:iwpdip:dp02/04

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    References listed on IDEAS

    1. Kidokoro, Yukihiro, 2002. "The Effects of Regulatory Reform on Quality," Journal of the Japanese and International Economies, Elsevier, vol. 16(1), pages 135-146, March.
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    More about this item


    Water; Sewerage; Levels of service; Germany; Regulation;

    JEL classification:

    • L95 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Gas Utilities; Pipelines; Water Utilities
    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • L51 - Industrial Organization - - Regulation and Industrial Policy - - - Economics of Regulation
    • H42 - Public Economics - - Publicly Provided Goods - - - Publicly Provided Private Goods


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