Study of the relationship between chatbot technology and customer experience and satisfaction
[Etude de la relation entre la technologie chatbots et l'expérience et la satisfaction client]
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Abstract
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DOI: 10.5281/zenodo.10442472
Note: View the original document on HAL open archive server: https://hal.science/hal-04403080
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References listed on IDEAS
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More about this item
Keywords
Artificial intelligence; Chatbot technology; Customer experience; Customer satisfaction; Customer service.; Intelligence artificielle; technologie de chatbots; expérience client; satisfaction client; service client;All these keywords.
NEP fields
This paper has been announced in the following NEP Reports:- NEP-AIN-2024-02-26 (Artificial Intelligence)
- NEP-PAY-2024-02-26 (Payment Systems and Financial Technology)
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